Community Liaison - Hospice

BrightSpring Health Services; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in healthcare seeks a Community Liaison to market hospice and home health services. The role involves conducting sales calls, developing relationships with referral sources, and participating in training to ensure quality care. The ideal candidate will have experience in healthcare marketing and exceptional interpersonal skills.

Benefits

Medical and dental benefits

Short- and long-term disability

Life insurance

Paid time off

401(k) program

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Vendor discounts

Qualifications

• 2+ years of health care marketing experience.
• Strong interpersonal and communication skills.
• Willingness to travel regionally up to 75%.

Responsibilities

• Conduct in-person sales calls to referral sources.
• Build and maintain relationships with hospitals and clinics.
• Engage in company training to enhance knowledge of hospice care.

Skills

Interpersonal skills

Communication skills

Analytical skills

Problem-solving skills

Organizational skills

Education

2+ years healthcare marketing experience

Tools

CRM software

Healthcare administrative software

Job description

Our Company

AT Home Care & Hospice

Overview

Under the general administrative direction of the reporting manager, the Community Liaison will market hospice and or home health services to industry professionals, the community, and individuals and or families in a manner that demonstrates and reflects the quality of the company.

Responsibilities

• Conduct in-person sales calls to existing and potential referral sources, including hospitals, physician’s practices, nursing homes, assisted living facilities and other relevant organizations.
• Document all interactions in the CRM system.
• Build and maintain strong, professional relationships with referral sources to drive awareness and referrals for hospice services.
• Leverage market data and territory insights to develop and execute effective plans. Ensuring optimal reach and frequency to achieve targets.
• Promote hospice programs and services to professional, civic organizations, and community groups.
• Represent the company at community events to increase brand awareness and build relationships.
• Engage in company-provided training and self-study opportunities to enhance knowledge of hospice care and related disease states.
• Maintain a thorough understanding of hospice care benefits to effectively communicate value to referral sources and families.
• Collaborate with internal operational and clinical teams to ensure quality care.
• Work with other BrightSpring service line, if applicable within the territory, to create a continuum of care.
• Completes administrative tasks, include CRM updates, expense reporting, and business plans accurately and on time.

Qualifications

• Current and valid state driver’s license required.
• Proof of auto insurance required.
• 2+ years health care marketing experience
• Strong interpersonal and communication skills
• Computer literacy and knowledge of relevant healthcare and administrative software
• Excellent analytical and problem-solving skills
• Organizational and time management skills
• Ability to work independently
• Ability to work closely and professionally with others at all levels of the organization and communities that we serve
• Demonstrates the highest degree of customer service and professionalism
• Willingness to travel regionally up to 75% (required)

About our Line of Business

At AT Home Care & Hospice, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home.We provide the full spectrum of hospice and home health services, thoughtfully tailored to the individual needs of patients and families.AT Home Care & Hospice, an affiliate of BrightSpring Health Services, is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams.We are proud to have experts in the health care industry on our team. We are confident you will find purpose, meaning and a chance to make a positive impact from day one. For more information, please visit www.athomecareandhospice.com. Follow us on Facebook and LinkedIn.

Additional Job Information

Our comprehensive benefits include:

• Medical and dental benefits
• Short- and long-term disability
• Life insurance
• Paid time off
• 401(k) program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Vendor discounts