Community Liaison

Herman Miller; Zeeland (MI); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

None

Job summary

MillerKnoll is seeking a part-time Community Liaison to enhance the workplace experience for employees and guests. The role operates onsite Monday–Thursday, 7:30am–4pm, supporting events, space bookings, and daily operations across Facilities, Food Service, and administrative teams.

Applicants should have an Associate’s degree (or related experience) and 5–7 years in customer service, with strong hosting and organizational abilities and a collaborative mindset.

Qualifications

• Associate's degree or equivalent experience in facilities/coordination.
• Strong customer service and communication skills.
• Ability to manage multiple tasks and respond to requests quickly.

Responsibilities

• Greet onsite visitors and guests and manage sign-in.
• Coordinate bookings for restricted spaces and events with internal partners.
• Support site events and communicate updates via official channels.
• Monitor spaces, cleanliness, and safety compliance on-site.
• Assist with office operations, logistics, and inventory as needed.
• Contribute to a collaborative workplace culture and cross-department communication.

Skills

Hosting & hospitality

Organizational skills

Interpersonal skills

Communication skills

Customer service

Multi-project management

Office automation

Education

Associate's Degree in related field

Facilities Coordinator experience

Tools

Microsoft Office

Job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE

The Community Liaison is responsible for partnering with internal business partners (MillerKnoll employees) and external partners (guests) to purposefully manage and act on the dynamic, evolving aspects of the workplace experience. Grounded in their knowledge of facility management, the Community Liaison's goal is to connect people with others, tools, and resources that help maintain a thriving, energetic, high-performing community. This role is a part-time onsite role and the hours are Monday - Thursday from 7:30am - 4pm.

ESSENTIAL FUNCTIONS

Guest/Employee Experience & Event Coordination

• Greet and sign in onsite visitors and guests.
• Manage, approve, confirm, and maintain bookings for restricted and specialty spaces (e.g., project rooms, Mother’s Rooms).
• Help coordinate site events and activities with internal partners like Food Service, Facilities Management, and Executive Assistants.
• Communicates community events to maximize employee exposure and participation (i.e., Emails, Microsoft Teams channels, etc.). Written communications will come from the Global Facilities group.
• Manage localized employee perks and services (e.g., dry cleaning, entertainment discounts, purchases)
• Performs additional responsibilities as requested to achieve business objectives.
• Connect people with the tools, spaces, and resources needed to maintain a high performing community.
• Coordinate with other departments to provide information and services.

Facilities & Space Management

• Monitor day-to-day cleanliness and maintenance of interior spaces, furniture, and fixtures to ensure they are clean and well-maintained for the needs of both employees and visitors.
• Inspect outside areas, parking lots, and grounds to ensure appearance standards match the interior.
• Monitor ChargePoint EV stations and submit facility work orders as needed.
• Manage onsite fitness spaces (if applicable) by tracking sign-in sheets, posting approved signage, and submitting equipment repair orders.

Office Operations & Logistics

• Create FedEx labels, schedule pickups, and handle onsite pickups.
• Maintain and organize copy centers, recycling areas, and office supply inventories.
• Purchase and track inventory for apparel, first aid kits, and office supplies.

Site Safety & Compliance

• Understands MillerKnoll’s policy on safety for both employees/visitors and accepts accountability for ensuring both groups understand our policy and practices, including how to conduct business within our environment in accordance with our business and safety policies.
• Works with vendors and contractors on site to be briefed on (and comply with) safety requirements throughout the entirety of their visit.
• This position is one of the key contacts for Safety. This role will be briefed regularly on any employee drills for fire, tornado, or civil emergencies.
• Ensure all employees and visitors understand how to conduct business safely within the environment.

Communication & Workplace Culture

• Distribute workplace change management updates via official MillerKnoll communication channels.
• Update community channels (Emails, Microsoft Teams) with event communications provided by Global Facilities.
• Monitor digital signage displays (where applicable) to ensure text and promotional content remain current and relevant.
• Understands, expresses, and embodies MillerKnoll’s values through practice and behavior as well as MillerKnoll‘s point of view on Belonging.
• Listens closely to members of the community and understands the difference between the needs of employees who work and collaborate in the environment vs the needs of employees who work in non-customer-facing spaces, making everyone’s voice heard regardless of location.
• Understands the unique needs of employees and guests based on the type of environment we’re trying to create for employees and acts on those insights where appropriate to improve the overall work experience.
• Communicates and demonstrates desired behaviors to maximize employee exposure, participation, and engagement.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE

• Associate's Degree in related field and/or Facilities Coordinator experience.
• Five to seven years customer service experience and exemplary performance or an equivalent combination of education, training and experience.

SKILLS AND ABILITIES

• Outgoing, energetic personality and thoroughly enjoys working with people, ability to meet and work well with all levels of employees and guests.
• Excellent hosting, organizational, interpersonal and communication skills with strong attention to detail. Ability to handle multiple projects, organize work in matter of importance and meet deadlines.
• Entrepreneurial spirit, ability to work independently with little or no direction. Ability to work varied hours and have a flexible schedule.
• Demonstrated ability to effectively use office automation, communication, software and tools currently used in the HMI office environment.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodations.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].