Community Liaison

MillerKnoll

Holland (MI)

On-site

USD 35,000 - 45,000

Part time

14 days+

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Job summary

A leading design firm in Holland, MI seeks a Community Liaison to enhance employee and visitor experience through effective communication and event coordination. This part-time role requires an outgoing personality, strong organizational and communication skills, and experience in customer service. Ideal candidates can work flexibly and possess a relevant associate’s degree or equivalent experience.

Qualifications

Five to seven years customer service experience is required.
Ability to work varied hours and have a flexible schedule.
Must perform all essential functions of the position with or without accommodations.

Responsibilities

Coordinate events with internal partners.
Monitor management of spaces for cleanliness.
Communicate change management effectively.

Skills

Outgoing personality

Interpersonal skills

Organizational skills

Communication skills

Attention to detail

Education

Associate’s degree or equivalent

Tools

Office automation software

Job description

Join to apply for the Community Liaison role at MillerKnoll.

Overview

Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Responsibilities

Helps to coordinate events and activities with internal business partners such as Food Service, Facilities Management, Executive Assistants, and IRTs.
Manages, approves, and maintains restricted access and specialty space bookings and reservations: long-term project rooms (if applicable), Mother’s Rooms, etc.
Monitors day-to-day management of spaces, furniture, and fixtures to ensure they are clean and well maintained for the needs of both employees and visitors.
Responsible to push out change management communication (from direct leadership) via appropriate Herman Miller communication channels and forums.
Understands MillerKnoll’s policy on safety for both employees and visitors and accepts accountability for ensuring both groups understand our policy and practices, including how to conduct business within our environment with accordance with our business and safety policies.
This position is the key contact for Safety. This role will be briefed on a regular basis of any drills for employees for fire, tornado, or civil emergency.
Will be responsible for UPS and USPS mail delivery to the mailstops and dropping off mail offsite as applicable (incoming and outgoing). Manage breakroom supplies.
Has knowledge of PPE requirements (for all what sections of the buildings) and what is required for all to enter the buildings.
Works with vendors and contractors onsite to be briefed on and comply with safety requirements throughout the entirety of their visit.
Monitor Sanitization Stations and contact the appropriate team if items are running low.
If applicable to your site, monitors outside spaces, parking lots and grounds to ensure that the same standards of experience delivered inside are met outside as needed for your site.
Monitor fitness spaces (if applicable) to ensure they are clean, and signs are posted etc.
Awareness of site-specific community events and guest visits.
Communicates community events to maximize employee exposure and participation (i.e.: Lounge Posts, Emails, Microsoft Teams channels, etc.). Written communications will come from Global Facilities group.
When applicable, be aware of all digital signage displays to ensure continuity and relevance to current community events, site specific knowledge, resources, etc. Works with the appropriate team if displays are outdated etc.
Understands, expresses, and embodies MillerKnoll’s values through practice and behavior, as well as MillerKnoll‘s point-of-view on inclusion and belonging.
Understands the unique needs of employees and guests based on the type of environment we’re trying to create for employees; and acts on those insights where appropriate to improve the overall work experience.
Listens closely to members of the community and understands the difference between the needs of employees who work and collaborate in the environment vs the needs of employees who work in non-customer facing spaces, making everyone’s voice heard regardless of location.
Leverages the enterprise workplace experience app to enhance the end user experience (if applicable).
Manage services offerings to MillerKnoll employees (example: dry cleaning, restaurant discounts, theaters, book check out, cash n’ carry purchases)
Performs additional responsibilities as requested to achieve business objectives.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Associate’s degree or equivalent combination of education and Facilities Coordinator and/or customer service experience.
Five to seven years customer service experience and exemplary performance or an equivalent combination of education, training, and experience.

Skills And Abilities

Outgoing, energetic personality and thoroughly enjoys working with people.
Ability to meet and work well with all levels of employees and guests.
Excellent hosting, organizational, interpersonal, and communication skills with strong attention to detail. Ability to manage multiple projects, organize work in matter of importance, and meet deadlines.
Entrepreneurial in spirit, ability to work independently with little or no direction. Ability to work varied hours and have a flexible schedule.
Demonstrated ability to effectively use office automation, communication, software, and tools currently used in the MillerKnoll office environment.
Must be able to perform all essential functions of the position with or without accommodations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to perform all essential functions of the position with or without accommodation.

Who We Hire

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

Seniority level