Community Involvement Manager

Baptist Memorial Health Care Corporation; Memphis (TN); On-site; USD 90,000 - 130,000; Full time

Job summary

Baptist Memorial Health Care Corporation is seeking a Manager, Community Involvement to lead community programs, partnerships, and stakeholder outreach across the system. You will supervise a small team, coordinate CHNA-related activities, and ensure compliance with reporting requirements while advancing the organization’s mission.

The role requires strong leadership, cross-functional collaboration, and the ability to manage multiple community initiatives with careful attention to program impact

Qualifications

• Strong leadership and supervision capabilities for a multi-site community involvement team.
• Experience with community benefit reporting and CHNA processes is preferred.
• Proven ability to manage partnerships, sponsorships, and stakeholder engagement across diverse groups.

Responsibilities

• Oversees community involvement programs and team operations to advance organizational priorities.
• Coordinates community events, outreach, reporting, and partner relationships.
• Supervises staff including Senior Coordinator and Community Outreach Coordinators; assigns work and tracks performance.

Skills

Leadership

Supervision

Organization

Communication

Relationship building

Project management

Writing

Presentation

Analytical

Problem-solving

Community benefit standards

CHNA processes

Healthcare community engagement

Nonprofit partnerships

Sponsorship evaluation

Board relations

Data visualization

Budget tracking

Stakeholder communication

Education

Bachelor's degree in Public Health or related field

Master's degree preferred

Job description

The Manager, Community Involvement is responsible for managing community involvement programs, community benefit activities, outreach initiatives, sponsorships, community investments, and stakeholder engagement efforts that advance Baptist Memorial Health Care’s mission, community presence, and regulatory commitments. This role supervises Community Involvement team members, including the Senior Coordinator and Community Outreach Coordinators, while managing programs and projects across the system. The position supports community benefit reporting, Community Health Needs Assessment implementation plans, volunteer and community events, board and community stakeholder relationships, government and community affairs initiatives, data collection, reporting, and cross-functional coordination. This position reports to the System Director, Community Involvement.

Manages community involvement programs, projects, outreach, reporting, and team operations in support of organizational priorities, community benefit commitments, and strategic community partnerships.

Job Responsibilities

Complexity & Problem Solving:

Evaluates community needs, program priorities, partnership opportunities, event logistics, reporting requirements, and resource constraints to develop practical solutions that support measurable community impact. Uses independent judgment to resolve operational issues, strengthen workflows, coordinate multi-site activities, and align community involvement activities with department and organizational goals.

• Coordinates community health needs assessment implementation activities, community benefit documentation, outreach plans, sponsorship review processes, and project timelines to ensure deliverables are completed accurately and on schedule.

Discretion & Impact:

Exercises discretion in managing community-facing initiatives, coordinating internal approvals, guiding team priorities, and representing the department with professionalism and sound judgment. Decisions affect partner relationships, community visibility, compliance documentation, resource stewardship, team performance, and the successful execution of community involvement priorities.

• Supports appropriate use of community investment resources by tracking commitments, monitoring outcomes, maintaining documentation, and escalating risks or concerns to the System Director, Community Involvement.

Collaborates with Community Involvement, Government Affairs, Marketing and Communications, hospital leadership, finance, compliance, clinical and operational leaders, community partners, nonprofit organizations, civic groups, schools, board members, volunteers, and other stakeholders. Builds productive relationships, communicates clearly across levels, and supports alignment between community priorities, organizational strategy, and external partnership expectations.

• Serves as a key liaison for community events, outreach initiatives, community benefit activities, sponsorships, volunteer engagement, public-facing projects, and stakeholder requests.

Management & Supervision:

Provides direct supervision for assigned Community Involvement staff, currently including the Senior Coordinator and Community Outreach Coordinators. Responsibilities include assigning work, setting expectations, monitoring performance, coaching team members, supporting professional development, ensuring completion of projects and events, and effectively recommending personnel actions in accordance with organizational policies.

• Completes assigned goals and responsibilities in support of department and organizational priorities , including program planning, team management, community benefit reporting, outreach coordination, stakeholder engagement, and project execution .

Specifications

Experience

Description Minimum Required Preferred/Desired

Three years of progressively responsible experience in community relations, community benefit, public affairs, nonprofit/community partnerships, program management, healthcare outreach, or related work. Experience coordinating events, managing projects, tracking data, preparing reports, and working with internal and external stakeholders required.

[Specify the minimum experience required or a comparable combination of relevant experience needed to effectively perform the job responsibilities. ]

Five years of related experience preferred, including experience in healthcare, community benefit reporting, CHNA implementation, supervision, sponsorship/community investment processes, volunteer engagement, or multi-site program coordination.

Education

Description Minimum Required Preferred/Desired

Bachelor’s degree in public health, healthcare administration, business administration, public administration, communications, social work, nonprofit management, community development, or a related field required. Equivalent combination of relevant education and experience may be considered.

Master’s degree in public health, healthcare administration, public administration, business administration, nonprofit management, or related field preferred.

Training

Description Minimum Required Preferred/Desired

Training in project management, event coordination, community engagement, data tracking/reporting, Microsoft Office applications, and organizational policies related to compliance, privacy, purchasing, expense management, and community benefit documentation required after hire.

Training or certification in project management, community health, community benefit, grants, nonprofit leadership, Lean/process improvement, or leadership development preferred.

Special Skills

Description Minimum Required Preferred/Desired

Strong leadership, supervision, organization, communication, relationship-building, project management, writing, presentation, analytical, and problem-solving skills. Ability to manage multiple priorities, coordinate cross-functional projects, work with diverse community partners, interpret data, prepare clear reports, maintain accurate documentation, and represent the organization professionally.

Knowledge of community benefit standards, CHNA processes, healthcare community engagement, nonprofit/community partnerships, sponsorship evaluation, board/community relations, data visualization, budget tracking, and stakeholder communication preferred.

Licensure

Description Minimum Required Preferred/Desired

No professional license required. Valid driver’s license may be required if position responsibilities include travel to community events, meetings, or off-site locations.

Applicable certifications in project management, public health, nonprofit leadership, community health, or related areas preferred but not required.

Reporting Relationships

Does this position formally supervise employees? If set to YES, then this position has the authority (delegated) to hire, terminate, discipline, promote or effectively recommend such to manager.

Reporting Relationships

Yes. This position formally supervises employees. The Manager, Community Involvement reports to the System Director, Community Involvement and directly supervises at least three team members, including the Senior Coordinator and Community Outreach Coordinators. The role is responsible for assigning work, guiding priorities, monitoring performance, supporting staff development, and effectively recommending employment-related actions in accordance with policy.

Functional Demands

Label Short Description Full Description

Sedentary Very light energy level Lift 10lbs. box overhead. Lift and carry 15lbs. Push/pull 20lbs. cart

Light Moderate energy level Lift and carry 25-35lbs. Push/pull 50-100lbs. (ie. empty bed, stretcher)

Medium High energy level Lift and carry 40-50lbs. Push/pull +/- 150-200lbs. (Patient on bed, stretcher) Lateral transfer 150-200lbs. (ie. Patient)

Heavy Very high energy level Lift over 50lbs. Carry 80lbs. a distance of 30 feet. Push/pull > 200lbs. (ie. Patient on bed, stretcher). Lateral transfer or max assist sit to stand transfer.

Functional Demands Rating

Light. Work is generally performed in an office, meeting, hospital, or community setting and may require local travel, standing/walking during events, carrying event materials, and occasional evening or weekend activities.

Activity Level Throughout Workday

Physical Activity Requirements – Sitting

Frequently

Physical Activity Requirements – Standing

Occasionally to frequently, especially during meetings, community events, outreach activities, and presentations.

Physical Activity Requirements – Walking

Occasionally to frequently, including walking between offices, hospital locations, event spaces, and community partner sites.

Physical Activity Requirements - Climbing (e.g., stairs or ladders)

Occasionally.

Physical Activity Requirements - Carry objects

Occasionally carries files, laptops, supplies, event materials, signage, and outreach items.

Physical Activity Requirements - Push/Pull

Occasionally pushes or pulls carts, boxes, event materials, and presentation supplies.

Physical Activity Requirements – Twisting

Occasionally.

Physical Activity Requirements – Bending

Occasionally.

Physical Activity Requirements - Reaching Forward

Frequently when using computers, preparing materials, handling documents, setting up event resources, or distributing supplies.

Physical Activity Requirements - Reaching Overhead

Occasionally when retrieving supplies or assisting with event setup.

Physical Activity Requirements - Squat/Kneel/Crawl

Rarely to occasionally.

Physical Activity Requirements - Wrist position deviation

Frequently when using computers, phones, tablets, reports, spreadsheets, and presentation materials.

Physical Activity Requirements - Pinching/fine motor activities

Frequently when typing, preparing reports, using spreadsheets, managing communications, and handling detailed documents.

Physical Activity Requirements - Keyboard use/repetitive motion

Frequently.

Physical Activity Requirements - Taste or smell

Not applicable.

Physical Activity Requirements - Talk or hear

Frequently; role requires regular communication with employees, leaders, community partners, volunteers, vendors, and external stakeholders.

Sensory Requirements

Color Discrimination Near Vision Far Vision Depth Perception Hearing

No routine exposure anticipated; follows organizational policies when working in hospital, clinical, or community settings.

Environmental Requirements – Chemical

No routine exposure anticipated.

Environmental Requirements - Airborne Communicable Diseases

Possible exposure when working in healthcare facilities or public/community settings; follows organizational infection prevention and safety requirements.

Environmental Requirements - Extreme Temperatures

Occasional exposure possible during outdoor or off-site community events.

Environmental Requirements – Radiation

No routine exposure anticipated.

Environmental Requirements - Uneven Surfaces or Elevations

Occasional exposure possible during outdoor events, parking areas, community sites, or temporary event venues.

Occasional exposure possible during public events or large gatherings.

Environmental Requirements - Dust/Particular Matter

No routine exposure anticipated; occasional exposure possible at outdoor or community event locations.

Environmental Requirements – Other

Requires periodic local travel to hospital campuses, community meetings, partner locations, events, and off-site activities. May require occasional evening or weekend work based on community events and stakeholder schedules.