Community Information & Referral Specialist

Springwell; Marlborough (MA); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Vacation: 3 weeks first year

Birthday off

13 paid holidays

3 paid personal days

15 paid sick days per year

Health & dental insurance

Life and long-term disability

Flexible Spending Plan

Employee Assistance Plan

401K Retirement Savings Plan

Mileage reimbursement

Flexible Work Options after 6 months

Employee referral bonuses

Free parking

Commitment to promoting from within

Job summary

Springwell in Marlborough, MA, is seeking compassionate Information and Referral Specialists to guide older adults, family caregivers, and people with disabilities through available services. You will handle calls, emails, and in-person inquiries, providing accurate, empathetic referrals and building rapport with a diverse clientele.

The role emphasizes researching providers, updating internal databases, and producing clear informational materials.

Qualifications

• Bachelor's degree and prior social service experience preferred.
• Excellent organizational and interpersonal abilities.
• Strong communication skills and ability to learn new systems.
• Ability to work both independently and with others.

Responsibilities

• Assess caller's needs and provide unbiased information.
• Collaborate with colleagues across departments.
• Maintain and create informational materials for staff and community.
• Update provider records and research new community resources.

Skills

Interpersonal skills

Communication skills

Research abilities

Problem solving

Education

Bachelor's degree

Tools

Internal computer systems

Job description

Springwell in Marlborough, MA, is seeking compassionate Information and Referral Specialists to guide older adults, family caregivers, and people with disabilities through available services. You will handle calls, emails, and in-person inquiries, providing accurate, empathetic referrals and building rapport with a diverse clientele.

The role emphasizes researching providers, updating internal databases, and producing clear informational materials.