Community Hospitality Manager

Sky Mavis; New York (NY); On-site; USD 60,000 - 70,000; Full time

Job summary

Sky Mavis is seeking a Guest Experience Manager to oversee daily operations and enhance the client experience in our vibrant workspace community. This role involves building meaningful relationships, resolving issues, and leading initiatives that ensure outstanding hospitality. Join a passionate team and make a significant impact in a thriving environment.

Benefits

Medical, Dental, Vision, HSA

Paid Time Off and Company Paid Holidays

401K with Company Match

Annual Company Retreat

Opportunities for career advancement

Qualifications

• 2 years of experience in hospitality, real estate, or similar.
• Engaging communicator with verbal and written skills.
• Tech-savvy and organized multitasker.

Responsibilities

• Manage daily operations and ensure a welcoming atmosphere.
• Build relationships with clients and provide outstanding service.
• Plan and host events to create a collaborative environment.

Skills

Customer Service

Communication

Organizational Skills

Problem Solving

Relationship Building

Education

Bachelor's Degree

Tools

G-Suite

Job description

Who We Are:

Expansive offers customizable workspaces where people and companies thrive. Because we believe success is about both business and belonging, Expansive creates productive environments for collaboration and engagement in vibrant, inclusive professional communities. With 45 locations and over 3.8 million SF and counting, Expansive leverages unparalleled flexibility, support, and value to help organizations maximize return from their workspace investment. For more information, visit www.expansive.com. We believe in a professional, fun, and productive atmosphere. We want to work with others who have an entrepreneurial spirit, willingness to learn and try new things, and are self-motivated.

What You’ll Do:

• Own the guest experience: You’ll manage the daily operations of your location, ensuring that every client and guest feels welcomed and supported from the moment they step through the door.
• Build meaningful connections: Form strong relationships with our clients, understanding their needs and providing outstanding service.
• Problem-solve and take action: From resolving client concerns to addressing operational challenges, you’ll be the go-to person for keeping things on track.
• Manage financials: Keep accurate financial records, including invoicing clients, and help us meet our revenue goals.
• Create a community: Plan and host engaging events that bring clients together, creating a welcoming and collaborative atmosphere.
• Support sales efforts: Partner with the Area Sales Manager to give tours, help convert prospects into clients, and contribute to our community’s growth.
• Hands-on hospitality: Assist with the upkeep of the location, support event setups, and provide occasional remote operational support.

Why You’ll Love It Here:

• Vibrant, hospitality-driven environment: Our locations are more than just offices—they’re spaces where community and collaboration thrive.
• Make an impact: Your work directly influences the satisfaction and success of our clients, and you’ll play a vital role in building a sense of belonging.
• Career growth: We love to promote from within. Show us your passion and hospitality mindset, and we’ll support your career development.
• Team spirit: Work alongside a passionate, fun, and dedicated team committed to delivering exceptional client experiences.

What We’re Looking For:

• Hospitality expert: You have at least 2 years of experience in hospitality, real estate, retail, or a similar industry where you’ve delivered exceptional customer service.
• Engaging communicator: You’re a natural at both verbal and written communication, able to build rapport with clients and colleagues alike.
• Organized multitasker: You’re great at managing multiple responsibilities, prioritizing tasks, and staying organized.
• Tech-savvy: Familiar with G-Suite or equivalent office software, and comfortable with basic office equipment.
• People-oriented: You thrive on building relationships and enjoy creating welcoming environments.
• Energetic problem-solver: You’re optimistic, proactive, and able to resolve issues with confidence.
• Leadership potential: You’re a self-starter with the drive to lead and inspire others.

Bonus Points:

• A Bachelor’s Degree or equivalent experience
• Experience in property management or commercial real estate

Perks & Benefits:

• Base salary starting at $60,000 + opportunities for performance-based bonuses
• Medical, Dental, Vision, HSA
• Paid Time Off and Company Paid Holidays
• 401K with Company Match
• Discounted Voluntary Life Insurance and Short-Term Disability Insurance
• Annual Company Retreat
• A positive and supportive work culture
• Opportunities for career advancement within a growing company

On Target Earnings (Base + Bonus) for Year 1 is $68K per annum

Be a part of something special! If you’re passionate about hospitality and excited to create exceptional experiences in a fast-paced, community-driven environment, we’d love to hear from you.