Community Hospital Registration Associate - Rev Cyc Pat Acc

Penn State Health; Lancaster (Lancaster County); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization as a Community Hospital Registration Associate, where you'll play a vital role in the revenue cycle process. This position involves patient registration, verifying insurance, and ensuring compliance with regulatory requirements. You'll be the first point of contact for patients, delivering exceptional customer service in a clinical setting. With opportunities for growth and development, this role offers a chance to make a meaningful impact in the community. Enjoy a supportive work environment that values empathy and respect, while providing you with the tools to succeed in your career.

Benefits

Employee Wellness Programs

Fitness Discounts

Generous Paid Time Off

Paid Parental Leave

Tuition Reimbursement

Life Insurance

Identity Theft Protection

Employee Recognition Program

Qualifications

• High school diploma or equivalent required.
• Minimum six months in a customer service role.

Responsibilities

• Secure information for patient pre-registration and registration.
• Register patients across various hospital departments.

Skills

Customer Service

Empathy

Communication

Education

High School Diploma or Equivalent

Tools

Medical Billing Software

Job description

Penn State Health - Penn State Health Corporation

Location: US:PA:Lancaster
Work Type: Full Time
FTE: 1.00
Shift: Evening
Evening Shift Differential: $2.00/hour
Hours: 3:00p-11:30p; Weekend rotation; Every other holiday
Recruiter Contact: Allie Scheetz at [e-mail]

SUMMARY OF POSITION:

The Community Hospital Registration Associate advances the revenue cycle process for services rendered within a community hospital setting, both inpatient and outpatient. The incumbent is responsible for securing all information required to accurately complete the patient pre-registration and/or registration. This includes converting the correct visit within the billing system, verifying insurance and benefit eligibility, and reviewing regulatory requirements for admissions, observations, surgical day care visits, ED visits and outpatient services performed in a hospital setting.

Registration Associates with Lancaster Medical Center are responsible for registering patients in different departments across the hospital including the Emergency Department, Surgery, Endoscopy, Radiology and the Laboratory. Our objective is to ensure that all staff members receive training across every department. Patient Access professionals hold the honor of being the initial point of contact for patients when they arrive at the hospital. With this responsibility comes the opportunity to deliver exceptional customer service within a clinical setting. It's immensely fulfilling to treat patients with respect, dignity, and kindness, especially when they are most vulnerable. Our team takes great pride in providing empathy and caring for patients in the registration process. Growth opportunities such as continuing your education or transferring to other career fields within Penn State Health are just some of the ways in which you’ll be supported as an employee!

MINIMUM QUALIFICATION(S):

1. High school diploma or equivalent
2. Six months minimum in a position in a customer service setting required

PREFERRED QUALIFICATION(S):

1. Medical terminology and Revenue Cycle experience preferred
2. Medical health insurance knowledge preferred
3. Medical billing and coding preferred

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.

Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:

1. Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).
2. Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.
3. Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.
4. Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.
5. Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.

Within Penn State Health’s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE’LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence – that’s Penn State Health. But what makes our healthcare award-winning? That’s all you.

This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract.

All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.

Penn State Health is fundamentally committed to the diversity of our faculty and staff. We believe diversity is unapologetically expressing itself through every person's perspectives and lived experiences. We are an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.

Union: Non Bargained