Community Healthcare Worker

VCUHSA VCU Health System Authority; United States; On-site; USD 24,000 - 36,000; Full time

Job summary

VCU Health seeks a Community Healthcare Worker for a 12-month grant-funded role to act as a liaison between patients, families, and health systems. You will provide navigation to access care, facilitate referrals, and support follow-up to improve quality of life and health outcomes.

Responsibilities include eligibility outreach for indigent care, education on available resources, and thoughtful documentation of patient interactions.

Qualifications

• Education: High School Diploma or equivalent education or training.
• Preferred Education: Associate or bachelor’s degree in health sciences or social services from an accredited program.
• Licensure/Certification Required: N/A
• Licensure/Certification Preferred: Minimum Qualifications
• Years and Type of Required Experience: 1-year prior experience working in a healthcare and/or community health setting or on-the-job training and orientation in health sciences, social services, or related field.
• Years and Type of Preferred Experience: 2-year prior experience working in a healthcare and/or community health setting or on-the-job training and orientation in health sciences, social services, or related field.

Responsibilities

• Provide navigation and case management to assist patients in accessing care.
• Document patient contact and clinical support activities in approved systems.
• Assist with eligibility screening for indigent care programs and community resources.
• Promote culturally appropriate information and education to patients and staff.
• Engage in community outreach activities to inform the public about health resources.

Skills

Microsoft Office

Communication

Organizational skills

Critical thinking

Cultural Responsiveness

Education

High School Diploma or equivalent education or training

Associate or bachelor’s degree in health sciences or social services

Job description

This is a 12 month grant-funded role The Community Healthcare Worker serves as a liaison between the patient/family and the health systems by providing navigation to facilitate access to care, community resources and improved communication to assure patient follow-up, improved quality of life and better health outcomes. Essential Job Statements Understands VCUHS Indigent Care Program and the eligibility process to support patients in completion of application to assure access to care. Understands public support programs to include eligibility requirements, application process and services available once client is deemed eligible assists the individual in getting the services. Provides screening and navigation for patients using approved tools and processes designed to meet TJC requirements Documents patient contact and clinical support activities in accordance with VCUHS Hospital and policies, procedures, and standards within specified timeframes. Manages patient caseload as evidenced by meeting productivity requirements as established by the program. Utilizes reports including hospital activity and patient engagement to contact and/or visit patients directly to discuss program access, prevention services and utilization of services. Documents patient contact in approved documentation system. Identifies problems and resources to help clients solve problems. with the goal of teaching the patient/family/others how to navigate independently. Demonstrates skills in patient advocacy to assure access to care. “Navigates” the systems of care while teaching the patient about self‑care that is appropriate and timely. This shall include assisting with making appointments, obtaining referrals for specialty care, appropriate use of the ED, promotion of obtaining preventive services, etc. to promote “Right Care, Right Place, Right Time”. Provides Culturally Appropriate Information/Education to Patients, Families & Staff Counsel enrollees to empower them to become an active participant in their health care. Serve as a program liaison at public forums, community health fairs, school and church events to assure that community is informed of health and social resources. Assists program management in barriers to access to resources. Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health.

Patient Population Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.

• Neonates (0-4 weeks)
• Infant (1-12 months)
• Pediatrics (1-12 years)
• Adolescents (13-17 years)
• Adults (18-64 years)
• Geriatrics (65 years and older)

Employment Qualifications

Education: High School Diploma or equivalent education or training

Preferred Education: Associate or bachelor’s degree in health sciences or social services from an accredited program

Licensure/Certification Required: N/A

Licensure/Certification Preferred: Minimum Qualifications

Years and Type of Required Experience: 1-year prior experience working in a healthcare and/or community health setting or on-the-job training and orientation in health sciences, social services, or related field.

Years and Type of Preferred Experience: 2-year prior experience working in a healthcare and/or community health setting or on-the-job training and orientation in health sciences, social services, or related field.

Other Knowledge, Skills and Abilities

Required: Microsoft Office, communication and organizational skills, critical thinking Cultural Responsiveness Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Preferred: Working Conditions Periods of high stress and fluctuating workloads may occur. May be exposed to physical altercations and verbal abuse. May be exposed to high noise levels and bright lights. May be exposed to limited hazardous substances or body fluids.

• * May have periods of constant interruptions.
• * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.), Stoop, Kneel, Squat, Bending Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination), Perform shift work, Hear alarms/telephone/tape recorder, Reach above shoulder, Finger Dexterity Hazards: Mental/Sensory –Emotional Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast-paced environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

Compensation Range

Compensation Range $17.25 - $26.39 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO

EEO Employer/Disabled/Protected Veteran

Who We Are

Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life‑saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health. We have it all:

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top‑ranked local specialists and all‑around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.