Community Healthcare Worker

VCU Health System Authority; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

VCU Health System Authority seeks a Community Healthcare Worker to serve as a liaison between patients and health systems. You will navigate to access care, screen for eligibility, and support coordination of services, aiming to improve follow-up and outcomes.

Responsibilities include documenting interactions, managing caseloads, and educating patients on resources and self-care to promote timely, appropriate care.

Qualifications

• High School Diploma or equivalent education or training required.
• Associate or bachelor's degree in health sciences or social services preferred.

Responsibilities

• Assist patients with eligibility for services and navigation to care.
• Document patient contact and clinical support activities in approved systems.
• Manage patient caseload and meet productivity targets.
• Provide culturally appropriate information to patients and families.
• Educate patients on self-care and resources for better access to care.

Education

High School Diploma or equivalent education or training

Associate or bachelor's degree in health sciences or social services

Job description

**This is a 12 month grant-funded role**

The Community Healthcare Worker serves as a liaison between the patient/family and the health systems by providing navigation to facilitate access to care, community resources and improved communication to assure patient follow-up, improved quality of life and better health outcomes.

Essential Job Statements

• Understands VCUHS Indigent Care Program and the eligibility process to support patients in completion of application to assure access to care. Understands public support programs to include eligibility requirements, application process and services available once client is deemed eligible assists the individual in getting the services. Provides screening and navigation for patients using approved tools and processes designed to meet TJC requirements


• Documents patient contact and clinical support activities in accordance with VCUHS Hospital and policies, procedures, and standards within specified timeframes.


• Manages patient caseload as evidenced by meeting productivity requirements as established by the program.


• Utilizes reports including hospital activity and patient engagement to contact and/or visit patients directly to discuss program access, prevention services and utilization of services.


• Documents patient contact in approved documentation system.


• Identifies problems and resources to help clients solve problems. with the goal of teaching the patient/family/others how to navigate independently.


• Demonstrates skills in patient advocacy to assure access to care.


• \"Navigates\" the systems of care while teaching the patient about self-care that is appropriate and timely. This shall include assisting with making appointments, obtaining referrals for specialty care, appropriate use of the ED, promotion of obtaining preventive services, etc. to promote \"Right Care, Right Place, Right Time\".


• Provides Culturally Appropriate Information/Education to Patients, Families & Staff


• Counsel enrollees to empower them to become an active participant in their health care.


• Serve as a program liaison at public forums, community health fairs, school and church events to assure that community is informed of health and social resources. Assists program management in barriers to access to resources.


• Ensure responsibility and visible commitment of diversity equity and inclusion programs/initiatives through collaboration and implementation of initiatives across the health.

Patient Population

Demonstrates the knowledge and skills necessary to provide equitable care appropriate to the age of the patients served on their assigned unit.

• Neonates (0-4 weeks)


• Infant (1-12 months)


• Pediatrics (1-12 years)


• Adolescents (13-17 years)


• Adults (18-64 years)


• Geriatrics (65 years and older)

Employment Qualifications

Required Education:

High School Diploma or equivalent education or training

Preferred Education:

Associate or bachelor's degree in health sciences or social services from an accredited program

Licensure/Certification Required: N/A

Licensure/Certification Preferred: