Community Health Worker (Pittsburgh, PA)

IMPaCT Care; Pittsburgh (Allegheny County); On-site; USD 47,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off and parental leave

Employer-provided life insurance

Employee assistance program (EAP)

Professional development fund and CHW:

Mileage reimbursement

Job summary

IMPaCT Care is seeking energetic Community Health Workers to support Highmark Health in Pittsburgh. You will work in community settings, visit clients in homes, clinics, and partner sites, and help connect people to care teams and resources.

This field-based CHW role emphasizes trust, cultural competence, and proactive outreach. You will document interactions in EPIC, participate in care huddles, and help address Social Determinants of Health to improve outcomes.

Qualifications

• High school diploma or equivalent.
• 1–3 years in community-based outreach, health education, or related work.
• Valid driver's license, must own a vehicle, have car insurance.
• Ability to pass background check and pre-employment screening.
• Flexibility to cover multiple locations across the area.

Responsibilities

• Build trust through consistent presence and culturally aligned, empathetic communication.
• Identify and address barriers to care: food insecurity, transportation, housing, and more.
• Connect patients to care teams and community resources; follow up to ensure needs are met.
• Document all client interactions, needs, assessments, and outcomes in the EPIC EMR system.
• Complete SDOH screenings and update care plans in a timely manner.
• Participate in integrated care huddles and collaborate with clinical teams.
• Use feedback and performance data to refine outreach and improve client outcomes.

Skills

Community engagement

Empathy

Communication

Cultural competency

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Job description:

Community Health Worker (CHW)

Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce.

We're changing the game, but also know the importance of enjoying the journey. That's why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

Are you a natural caregiver? Keep reading!

ABOUT THE ROLE

We're seeking energetic Community Health Workers (10 in total) for our new partnership with Highmark Health, with experience in community engagement. This position is offered through a partnership between Highmark Health in Pittsburgh, PA. While the role supports Highmark Health's community health initiatives, you will be directly employed by IMPaCT Care.

WHO YOU ARE

You are someone your community already knows and trusts — a neighbor, a peer, an advocate who has walked the path your clients are on. That lived experience is the foundation of this work. It's what opens doors that credentials alone cannot.

But trust gets you in the door — skills are what make the difference once you're there. You also bring real working knowledge of community health, social services, or peer support. You know how to navigate systems, coordinate care, and follow through in ways that actually move the needle for clients.

The combination of both is what makes an exceptional CHW.

WHAT YOU'LL DO

• Build trust through consistent presence and culturally aligned, empathetic communication
• Identify and address barriers to care: food insecurity, transportation, housing, and more
• Connect patients to care teams and community resources; follow up to ensure needs are met
• Document all client interactions, needs, assessments, and outcomes in the EPIC EMR system
• Complete SDOH (Social Determinants of Health) screenings and update care plans in a timely manner
• Participate in integrated care huddles and collaborate with clinical teams
• Use feedback and performance data as tools for growth, actively refining your approach based on what the metrics show about client outcomes

WHAT YOU BRING

Required

• High school diploma or equivalent
• 1–3 years in community-based outreach, health education, or related work
• Valid driver's license, must own a vehicle, have car insurance
• Ability to pass background check and pre-employment screening
• Flexibility to cover multiple locations across the area

Preferred

• Bilingual Spanish preferred
• One year of CHW experience
• Experience with an EMR system such as Epic
• Familiarity with Medicaid, D-SNP, waiver programs, and recertification cycles
• Experience with SDOH screening tools (e.g., Hunger Vital Sign, USDA Household Food Security) or case management platforms
• Knowledge of HEDIS (Healthcare Effectiveness Data and Information Set) metrics or risk stratification concepts
• Strong ties to community organizations: faith institutions, shelters, food banks, or mutual aid networks

WHAT TO EXPECT: YOUR DAY-TO-DAY

This is a field-based position. You will spend the majority of your time in the community — in clients' homes, in hospitals, in clinics, and at community organizations. You will report regularly to Highmark Health locations for team meetings, training, and care huddles.

A typical week might include:

• Client home or community visits
• Care huddle with the clinical team at partner site
• Documentation and care plan updates
• Phone and text outreach to clients between visits

Schedule: Monday through Friday, 9am–5pm.

COMPENSATION & BENEFITS

• Salary: $55,500 per year
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and parental leave
• Employer-provided life insurance
• Employee assistance program (EAP)
• Professional development fund and IMPaCT Care CHW certification support
• Mileage reimbursement for all work-related travel

PRE-EMPLOYMENT REQUIREMENTS

All offers are contingent upon successful completion of:

• Background check
• Pre-employment drug screen
• Health and medical clearance, including proof of required vaccinations from a primary care MD
• Valid driver's license and reliable personal vehicle; ability to travel across an assigned region to meet patient needs at offices, clinics, and patient homes

Required vaccinations/health screenings:

• TB screening (skin test, blood test, or chest x-ray depending on history)
• Hepatitis B
• Measles (Rubeola)
• Mumps
• Rubella
• Varicella
• Pertussis / Tdap (Whooping Cough)
• Influenza (required August 1 – April 30)

EQUAL OPPORTUNITY

IMPaCT Care is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

Work Authorization:

Applicants must be U.S. citizens. We are not able to provide visa sponsorship at this time and do not support any work visa categories for this position.

Work Location: In person