Community Health Worker - Macon, Swain, Clay, Graham, Cherokee Counties, NC

Unitedhealthcare; Franklin (NC); Hybrid; USD 28,000 - 50,000; Full time

Benefits offered by this job

PTO + Holidays

Medical Plan

Dental & Vision

Disability Insurance

401(k) & ESPP

Education Reimbursement

Employee Discounts

EAP

Referral Bonus

Voluntary Benefits

Job summary

UnitedHealthcare is hiring a Field Based Community Health Worker (CHW) to connect Medicaid members with the resources they need, conduct home and social screenings, coordinate care, and educate members. The role includes field visits in NC counties with local travel and mileage reimbursement, plus potential telecommuting from home.

The position emphasizes liaison work with care teams to keep members engaged with primary care and to support transitions of care, with scheduling Monday–Friday,

Qualifications

• Requires HS diploma or GED with good computer skills.
• Experience with community health or social services preferred.
• Must have a dedicated home workspace and reliable internet.
• Ability to travel regionally up to 75% with mileage reimbursement.

Responsibilities

• Link members to community resources and conduct field visits to high‑risk members.
• Perform telephonic outreach and coordinate care with providers.
• Support transitions of care and ensure adherence to care plans.
• Educate members about health resources and medications.
• Collaborate with care teams to deliver integrated services.

Skills

MS Office proficiency

Communication & empathy

Travel readiness

Education

High School Diploma or GED

Bachelor’s Degree in Social Work/Health Care Administration (preferred)

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed and to provide home and social screenings, care coordination and member education.

Schedule: Schedule is Monday through Friday an 8-hour shift to be determined by the hiring manager between the hours of 8 am to 5 pm Eastern Standard Time.

Location: Macon, Swain, Clay, Graham, Cherokee Counties NC, and surrounding areas.

Local travel up to 50% and mileage is reimbursed at current government rate.

If you reside near Macon, Swain, Clay, Graham, Cherokee Counties NC, and surrounding areas, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities

• Linking members to applicable community resources
• Complete field visits for high risk, hard to reach members
• Telephonic outreach to targeted members
• Keep the member out of the hospital by supporting regular visits to their primary physician
• Keep member actively engaged with their primary physician
• Support the member to ensure pick - up of their Rx
• Proactively engage the member to manage their care
• Provide member education
• Support transitions of care
• Create a positive and engaging experience for the member
• Help to keep members compliant with their care plans
• Collaborate with member's care team (community, providers, internal staff)
• Partner with and support care team by completing delegated tasks
• Knowledge and continued learning of community cultures and values
• Conduct individual-level screenings to capture member's current health care needs (e.g. Transitions of Care, Health Risk assessments)
• Engage member to participate in the screening process and collaboratively develop plan of care based on their individual needs, preferences, and objectives

What Are The Reasons To Consider Working For UnitedHealth Group? Put It All Together - Competitive Base Pay, a Full And Comprehensive Benefit Program, Performance Rewards, And a Management Team Who Demonstrates Their Commitment To Your Success. Some Of Our Offerings Include

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED
• Intermediate level of knowledge of culture and values of community
• Intermediate level of familiarity with the resources available in the community
• 1+ year of demonstrated computer proficiency with the ability to simultaneously navigate and multitask between Microsoft Outlook, Excel, Word, and other business applications.
• Must have a designated workspace inside the home with the ability to access high-speed internet
• Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
• Ability to travel locally (up to 75%), up to 150 miles round trip (75 miles one way) (includes mileage reimbursement)
• Must be a NC resident and have resided within the local community for 2+ years

Preferred Qualifications

• Bachelor’s Degree (or higher) in Social Work and / or Health Care Administration
• Licensed Practical Nurse (LPN), Certified Nursing Assistant / Home Health Aide, Medical Assistant
• CHW Accreditation
• Experience working in Managed Care
• Knowledge of Medicaid population
• Home Health or Field Based experience (Home Visits)
• All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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