Community Health Worker-Clinical-Ball Hospital

Indiana University Health; Muncie (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(K) retirement savings with company

Tuition reimbursement

Employee Assistance Program – Councel/

Wellness program incentives

Job summary

Indiana University Health is seeking team-oriented staff to provide outreach, engagement, education, advocacy, and navigation services to patients and families in the Ball Memorial area. The role emphasizes addressing social determinants of health and coordinating care across disciplines to improve outcomes.

You will connect patients with prenatal, postpartum, primary, specialty, and behavioral health services, while educating on self-management and RPM programs.

Qualifications

• Requires 0-3 years of relevant experience.
• Must obtain CHW certification within 1 year of hire.
• Basic computer skills and knowledge of local resources.

Responsibilities

• Provide outreach, engagement, education, advocacy, and navigation services to patients and families.
• Assess barriers to care and conduct SDOH screenings to identify needs.
• Connect patients with healthcare services and community resources; facilitate referrals.
• Support care coordination activities, including appointment scheduling and follow-up outreach.
• Assist patients in accessing maternal health, infant care, chronic disease management services.
• Identify eligible patients and facilitate RPM program enrollment; educate on equipment use.

Skills

Communication skills

Interpersonal skills

Cultural competency

Trauma-informed approach

Education

High School Diploma or GED

CHW certification within 1 year

Job description

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

Why Join IU Health?

As Indiana’s largest and most comprehensive healthcare system, and the number 1 ranked healthcare system in Indiana, we offer:

• 401(K) retirement savings with employer match
• Tuition reimbursement
• Employee Assistance Program – Counseling at no cost to you
• Healthy Results – Participation in our team member wellness programs award points that contribute toward a biweekly financial incentive in your paycheck! The more you participate, the more you earn!

SCHEDULE

Monday – Friday 8am-4:30pm

• Must be available to flex schedule (approx. 10%) for evenings and weekends

WORK LOCATION

Ball Memorial

Key Responsibilities

• Provide outreach, engagement, education, advocacy, and navigation services to patients and families.
• Assess barriers to care and conduct Social Determinants of Health (SDOH) screenings to identify needs related to housing, food security, transportation, childcare, insurance, financial assistance, utilities, and other social support services.
• Connect patients with healthcare services, community resources, and social service programs, and facilitate referrals to ensure successful linkage to care.
• Support care coordination activities, including appointment scheduling, follow-up outreach, provider communication, and navigation of healthcare systems.
• Assist patients in accessing prenatal, postpartum, primary care, specialty care, behavioral health, preventive services, and chronic disease management programs.
• Identify eligible patients and facilitate enrollment in Remote Patient Monitoring (RPM) programs and provide education regarding equipment use and self-management strategies.
• Educate patients and families on maternal health, infant care, chronic disease management, preventive health, healthy lifestyle behaviors, and recommended care plans.
• Provide ongoing encouragement, emotional support, and coaching to promote engagement, self-sufficiency, and adherence to care goals.
• Conduct community outreach and occasional home visits to assess needs, reinforce education, and support patient engagement.
• Collaborate with physicians, nurses, social workers, care managers, community organizations, and other interdisciplinary team members to coordinate services and improve outcomes.
• Participate in care team meetings, community partnerships, health promotion activities, and health equity initiatives.
• Maintain accurate documentation of patient encounters, assessments, referrals, services provided, and outcomes in accordance with organizational policies.
• Utilize culturally responsive, trauma-informed, and patient-centered approaches in all interactions.

This Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.

Requirements

• High School Diploma/GED is required.
• Must obtain a Community Health Worker certification within 1 year of hire, in accordance with state and organizational standards.
• Requires 0-3 years of relevant experience.
• Ongoing continuing education may be required to maintain certification.
• Requires basic computer skills.
• Requires knowledge of medical, community, and social resources.

We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.