Community Health Worker

Spirit League; Orange (CA); On-site; USD 32,000 - 33,000; Full time

Job summary

Community Action Partnership of Orange County (CAP OC) is hiring a Community Health Worker to support the CalAIM Housing Navigation, Enhanced Care Management programs, and Family Resource Centers. You will assist vulnerable participants in navigating health and social services, connecting them to resources and supports essential to their well-being.

The role requires bilingual English/Spanish communication, in-person outreach, and collaboration with partners.

Qualifications

• Required: Bilingual in English/Spanish, both written and oral forms.
• Bachelor's degree in health care services, social work, human services, preferred or 2 years of college course work and 2 or more years of equivalent work experience.

Responsibilities

• Engage with the community through outreach to help clients access case management services.
• Collaborate with partners providing programs and services for participants of the FRCs and CAP OC.
• Assist with FRC programs including front desk and in-office coverage, food and diaper distributions, activities, workshops, and health education.
• Assist Housing Navigation and ECM programs by helping members complete forms, applications, and intakes.
• Provide tailored support to help members achieve their goals.
• Coordinate and refer to community resources as needed.

Skills

Bilingual English/Spanish

Education

Bachelor's degree in health care services, social work, human services, or 2 years college + 2+ years experience

Job description

OUR EXCITING OPPORTUNITY

Community Action Partnership has an exciting opportunity for

Community Health Worker

In this role, the Community Health Worker (CHW) will assist the CalAIM Housing Navigation and/or the Enhanced Care Management programs and Family Resource Centers by providing support to participants. The CHW will act as an intermediary between their participants and healthcare and/or social services providers, playing a critical part in the work and dedication of Community Action Partnership of Orange County’s initiatives. It’s leadership with a cause and the rewards are immeasurable!

Who we are

Born out of the War on Poverty more than 50 years ago, Community Action Partnership Orange County (CAP OC) is a trusted resource for Orange County community members who face obstacles such as food insecurity, unemployment, economic turmoil and more. We walk alongside the people we serve, and we act to meet immediate needs without delay. Our programs help empower people to improve their lives and their communities. We see poverty as an unacceptable reality for our neighbors and rally with key partners to help facilitate change.

CAP OC hires professionals who support and embody the following EPIC values:

Going above and beyond in every interaction and activity we undertake. We strive for EXCELLENCE in service, keeping a pulse on the most up to date innovations within our industry. Together we continually assess and improve the way to work and enhance the strategies we utilize to meet the needs of our community.

Reaching our goals by working collaboratively with each other and our community. We are working to do the things that have not been done: empowering families and individuals to financial independence, breaking the cycle of poverty, creating financial equity, combating food insecurity, and establishing healthy and energy-efficient living conditions for all through social innovation. All of this takes PROACTIVENESS, and an intrinsic motivation that drives us to go above and beyond to create cutting-edge trends and program designs. We have the will and the energy and won't stop until the needs of our underserved community no longer exist.

We are a team of high INNOVATION. We value the work we do; the people we serve; and treat each other with respect and kindness. We also have an environment of engaging in social economic justice by sharing of ideas and not afraid to try new things that increases our educational capacity. We think outside of the box, and challenge prevailing assumptions about issues of poverty.

Reaching our goals by working in partnership with each other and our community. The work we do is deeply rooted in the COLLABORATION we have with our community and its citizens. We care about the legacy of community action partnership and go above and beyond to ensure we support each other in bringing forth the services and resources that will positively change generations forever.

We have remained true to our mission “We seek to end poverty by stabilizing, sustaining and empowering people with the resources they need when they need them. By forging strategic partnerships, we form a powerful force to improve our community.”

Values

In addition to our EPIC values our external values are as follows:

Leadership

We are guiding critical shifts in how people think and act to address the root causes of poverty

Collaboration

We bring together all capable partners to achieve transformative results

Trust

For over 50 years, the community has counted on us to empower those in need

Compassion

We treat each person we serve respectfully and with great care

Justice

We are passionate about advocating for those living in poverty and creating equity throughout the region

WHAT YOU WILL ACCOMPLISH IN THIS ROLE

The Community Health Worker will function as an integrated team member by providing support for the Housing Navigation, Enhanced Care Management programs, and Family Resource Centers. The Community Health Worker will provide support to the most vulnerable population, including but not limited to individuals experiencing homelessness, high utilizers, and/or youth involved in child welfare by helping them navigate their health and social needs.

The salary for this position is $23.00 - $24.00 per hour.

Required: Bilingual in English/Spanish, both written and oral forms.

The work schedule for the Community Health Worker does not allow for a remote or hybrid work schedule. Occasional evening and weekend hours may be required.

ROLES AND RESPONSIBILITIES

• Engage with the community through various outreach activities and distributions through a screening process to help clients access and connect to case management services.
• Collaborate with partners providing programs and services for participants of the FRCs and CAP OC.
• Assist with FRC programs and services including but not limited to front desk and in office coverage, food and diaper distributions, seasonal activities, senior programs, workshops, health education, etc.
• Play an active role within the Housing Navigation and ECM program by assisting members in completing forms, applications, and or intakes required to receive needed services or community resources. Provide client support in the field as needed. Including client's home, shelter, hospital, and skill nursing facilities, etc.
• Provide tailored support to help members achieve their goals.
• Provide and facilitate members with community resources, referrals, or services as needed.
• Gain familiarity with eligibility requirements for the Medi-Cal and CalFresh programs
• Assist participants through BenefitsCal.com application process for Medi-Cal and CalFresh
• Conduct outreach through home visits.
• Gather clinical information and assist with coordinating post-discharge services, including scheduling provider appointments, ensuring post-discharge referrals are received by the member, transportation to appointments is arranged, and members are aware of follow-care needs
• Assist members with the coordination and navigation of the health care system and processes.
• Provide culturally appropriate health education and information to members.
• Educate members about preventative health measures and healthy lifestyle choices.
• Assist with conducting member needs and or health assessments.
• Assist members with move-in tasks such as but not limited to identifying and coordinating the purchase and delivery of housing deposit items.
• Accompany members to office visits as needed.
• Visit and monitor members at the hospital/skill nursing facility, etc.
• Participates in agency team meetings and training as required.
• Complete and submit program reports on a scheduled basis or as needed.
• Maintain accurate records of all patient contacts
• Monitor and upkeep data entry on Apricot software system
• Participates in community events, health fairs, and or supportive services events
• Employ motivational interviewing, trauma-informed care, and harm-reduction approaches.
• Fulfill other duties, as assigned.

THE IDEAL CANDIDATE HAS KNOWLEDGE AND EXPERIENCE IN

• Knowledge of homeless and housing services, case management, financial literacy, financial stability and poverty issues.
• Knowledge of community resources and experience working with a variety of community-based organizations preferred.
• Planning and organizational techniques to develop and implement action plans.
• Basic teaching, training skills and techniques, and public speaking skills.
• Analyzing and interpreting various materials to make recommendations, understand and apply program rules, regulations and procedures.
• General knowledge of conducting assessments to identify member’s medical, social, and psychological needs and using various assessment tools and methodologies.
• Excellent verbal and written communication skills.
• Strong organizational abilities to manage multiple tasks and assignments.
• Efficient in prioritizing tasks and ensuring timely service delivery.
• Capable of identifying issues, developing solutions, and implementing changes to improve member care.
• Strong critical thinking skills for quick, informed decision-making.
• Empathetic and skilled in building trusting relationships with members and families.
• Understanding of member privacy laws, such as HIPAA, to ensure confidentiality.
• Ability to work both independently and collaboratively within a team

IDEAL CANDIDATE MUST BE

• Customer service oriented: Establish and maintain effective working relationships with CAP OC’s staff, clients, and representatives of other organizations.
• Ethically Focused: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
• Inclusive: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational and program effectiveness.
• Leader: Positively influence others to achieve results that are in the best interest of the organization and participants.
• Work focused: Being detail-oriented while working accurately and efficiently on a consistent basis without assistance. Strong organizational skills.
• Flexible: Work locations may vary at CAP OC’s other locations such as FRCs, Orangewood office, etc. and working in the community, which can include working outdoors in varying temperatures and weather conditions.
• May require working weekends/ evenings/ holidays when/if needed to meet client/production demands. Workdays and hours of work are subject to change.
• Language skilled: Must demonstrate clear, concise, and effective communication skills both orally and in writing in English and Spanish.
• Effectively create/present information and respond to questions from staff, clients, media groups, and the public
• Mathematical: Promptly and correctly create, compose, and complete mathematical equations on a computer and/or to complete forms for reports and/or presentations. Compile numbers, statistical data, and obtain other information for forms, reports, and presentations.
• Computer literate: Competently use the Internet, Web based databases, Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher and Access) and other applications. Experience with virtual communication platforms. Use a variety of computer databases to ensure that client records, statistics and reports are completed.

EDUCATION AND EXPERIENCE

• Bachelor's degree in health care services, social work, human services, preferred or 2 years of college course work and 2 or more years of equivalent work experience.
• High School diploma or GED required.
• Current Community Health Worker certification preferred.
• Two years of health/clinical experience or equivalent health-related education preferred.
• Knowledge of community resources and experience working with a variety of community-based organizations preferred.
• Experience working with low-income and at-risk populations including but not limited to individuals experiencing homelessness, poverty, domestic violence, chronic health and mental health conditions.
• Bilingual in Spanish required.

TRAVEL

Possess a valid California Driver’s License with a driving record that meets minimum standards established by CAP OC insurance carrier, proof of vehicle insurance, access to a vehicle and willingness to drive/travel when required.

Typically, travel is local during the business day to/from CAP OC locations and to/from community events which are usually within Orange County; possible day travel to/from LA County and Inland Empire counties is possible. The incumbent will use their personal vehicle. Travel may be during evening hours with possible out-of-the-area and overnight travel.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to bend, stoop, reach, pull, push, stand, kneel, sit, twist, turn, walk, bend at the waist, talk and hear, prolonged and fine dexterity of fingers and wrists with prolong computer work, vision abilities include close vision, distance vision, color vision, ability to adjust focus, and prolong periods of looking at a computer screen. The employee must regularly lift and/or move objects up to twenty (20) pounds. Employee will experience prolonged periods of sitting at a desk and/or standing. Employee may be called upon to work outdoors in varying temperatures and weather conditions.

MEDICAL EXAMINATION AND BACKGROUND CHECK

A medical examination is required of each new employee whose physical condition must meet the minimum requirements prescribed for the position. In addition, prospective employees must pass a pre-employment physical, drug screen, Live Scan, and background check. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THE PROMISE OF COMMUNITY ACTION

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.