Community Health Worker

Ochsner Clinic Foundation; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ochsner Clinic Foundation in New Orleans seeks a Community Health Worker to support chronic disease care management, including depression and anxiety, and to deliver health education to individuals and groups.

You will connect community members to health and social services, collaborate across agencies, and mentor peers while promoting culturally aware outreach and self-management support.

Qualifications

• Must have computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication.
• Proficient with Windows-style applications and various role-specific software.
• Ability to educate and facilitate problem solving.
• Strong interpersonal skills with diverse populations.
• Ability to work independently.
• Organizational skills and database maintenance.

Responsibilities

• Assists with chronic care management by providing patient follow-up and education.
• Mentor Community Health Workers during certification training.
• Works with patients in person and by telephone to address needs.
• Coordinates patient care across health systems and community resources.
• Provides community health education and outreach to inform individuals and local agencies.
• Offers culturally aware social support and self-management coaching.
• Tracks and maintains a database of outreach activities for reporting.
• Adapts communication to respect privacy and patient context.

Skills

Computer skills

Verbal communication

Written communication

Windows applications

Data entry

Interpersonal skills

Independent work

Database management

Education

High School diploma or equivalent

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job conducts chronic disease care management including but not limited to depression & anxiety. Offers community outreach and health education to individuals & groups; links community members to health & social services, and engages in inter- and intra- agency collaborative efforts to improve individual & community health. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

• Required - High School diploma or equivalent

Work Experience

• Required - None
• Preferred - 1 year of experience working or volunteering in community-based programs with direct client interaction

Certifications

• Required - Community Health Worker training certificate must be obtained within 1 year of hire
• CPR certified

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Ability to communicate with individuals to educate and facilitate problem-solving.
• Strong interpersonal skills and ability to work with community members from diverse backgrounds.
• Ability to work independently.
• Organizational skills and ability to maintain a database.

Job Duties

• Assists with chronic care management by providing patient follow-up services and documenting patient outcomes, educating patients, and facilitating support groups.
• Acts as a mentor/coach to the less experienced Community Health Workers to assist in effectively training while going through the certification course.
• Works with patients both in person and telephonically to assess and address patient needs.
• Engages in intra- and inter-agency collaboration by coordinating patient care across health systems and navigating community resources and advocates for patients and community members.
• Provides community health education and outreach to inform individuals, families and local agencies about health and wellness service; assists with health fair events.
• Provides culturally aware social support and assistance with capacity building/motivational support.
• Acts as a health care coach including self-management support and goal setting.
• Tracks and maintains database of community outreach activities for grant tracking and reporting.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Light Work - Exerting up