COMMUNITY HEALTH WORKER

Marion County Public Health Department; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Marion County Public Health Department seeks a detail-oriented clerical team member to support patient services across multiple sites in Marion County. You will handle data entry, patient registration, and fee collection with accuracy and discretion, using network software and ensuring HIPAA compliance.

Responsibilities include answering phones, greeting clients, processing intake forms, maintaining supplies, and supporting occasional home visits or school screenings as needed.

Qualifications

• High School Diploma or GED required.
• 1–3 years of experience preferred.
• Typing speed of at least 30 wpm.

Responsibilities

• Computer data entry and updating client records in the network database.
• Perform receptionist duties: answer phones, greet and register clients, relay messages.
• Process insurance information and fee collections; maintain daily financial summaries.
• Cross-train to assist with home visits or school screenings when needed.
• Attend staff and department meetings; participate in health fairs as required.

Skills

Data entry

Customer service

Phone etiquette

Attention to detail

Education

High School Diploma or GED

Tools

Network software

Job description

Select how often (in days) to receive an alert:

Sub-Division:MCPHD

FLS Status: [[JOB_REQUISITION_CUSTOM27]]

Marion County Public Health Department is an organization that celebrates diversity, and seeks to employ a diverse workforce. We actively encourage all individuals to apply for employment and to seek advancement opportunities. Marion County Public Health Department also provides reasonable accommodations to qualified individuals with disabilities as required by law. For additional questions please contact us at: [e-mail] .

Job Role Summary

This position is responsible for performing clerical and clinic duties as a member of the health care team that provides services to individuals, families and various community agencies throughout Marion County. This position requires good customer service skills in order to ensure that visitors/clients are treated in a courteous and polite manner. This position requires the ability to be able to collect fees, document the collection and enter the data into the network database. Cross training for other assignments may occur as job related activities dictate. There may be some traveling to other sites such as schools, homes or other MCPHD sites in Marion County.

Responsibility 1:Computer data entry (30%)

• Learn and update knowledge of the network software and other software necessary for job duties.
• Process client records at point of service.
• Responsible for the inactivation of client records/Central Records notification
• Assist with school data entry as needed.
• Data entry is up to date and accurate.
• Responsible for completing quality assurance of EHR records.

Responsibility 2:Perform Receptionist/Customer Service Duties (40%)

• Answer phones and relay messages in a courteous and timely manner
• Greet and register clients in a courteous and timely manner
• Distribute interoffice mail in a timely manner
• Mail reminder cards for client services one week prior to return visit, as required.
• Monitor office supplies and stock inventory as needed
• Maintain a professional demeanor when interacting with clients/community contacts/office personnel.

Responsibility 3:Financial/Fee Collection (20%)

• Accurately complete information/intake on client’s insurance, i.e., Medicaid, Medicare, Hoosier Healthwise, etc.
• Accurately completes the Fee Collection Daily Summary sheets, accounts for monies, and enters the data into computer.
• Maintain financial records and run daily summary sheet from computer.
• Following Policies and Procedures is responsible for securely handling the monies and locking in the safe on a daily basis.
• Balances cash drawer at the end of the day.

Responsibility 4:Cross Train (5%)

• May be cross- trained to assist with client home visitation for purposes of delivering TB medications.
• May be cross-trained to help with school screenings – vision and hearing.
• Responsible for data entry into computer when performing home visits and/or school screening.

Responsibility 5:Meetings (5%)

• Participate in periodic staff meetings, team meetings, and committee meetings.
• Attend in-service/seminar to increase job knowledge.
• Participates in 8 hours of health fairs activities per year.
• Attend mandatory MCPHD and H & H meetings, i.e., Emergency Preparedness, HIPAA, BBP, etc.

Associated Job Duties

• Other duties as assigned.
• Employee will protect and maintain confidentiality of each client’s and each employee’s medical and personal information that may be obtained in the course of job related provision of care or employment.
• Employee may need to remove confidential information from work place setting to transport to another designated setting or to make a home visit. If the information is removed, it must be protected and secured.
• Employee must complete National Incident Management System (NIMS) training 100 and 700.
• In the event of a public health emergency, employee must be available to work on week-ends or a schedule that would differ from normal assigned workday.

Qualifications

• High School Diploma or GED
• 1 to 3 years of previous work experience.
• Computer skills including typing skills of a minimum of 30 words per minute.

Knowledge, Skills & Abilities

• Must be able to organize work assignments and be self-motivated and function independently.
• Must be attentive to detail.
• Must be able to work effectively under pressure.
• Must be flexible in working with a variety of community partners.
• Skills in effective interpersonal communication in a multi-cultural setting; may require use of the language line or an interpreter
• Must be able to exercise good judgment.
• Requires knowledge of communities and organizations that they may come in contact.
• Work collaboratively with a broad range of people.
• Interact tactfully and diplomatically with colleagues, personnel and the public.
• Maintain confidentiality of information according to HIPAA.
• Requires access to own vehicle and current automobile insurance
• Unconfined sitting, working at a computer, attending meetings; standing and walking; must be able to climb stairs, steady use of hands and fingers – data entry; limited lifting and carrying
• May be exposed to substandard and unsanitary living conditions
• May be exposed to allergens of all types (i.e., pets, dust, smoke, etc.)
• In adverse weather conditions, may be requested to make home visits for Directly Observed Therapy for TB medications.
• Required to wear N-95 mask in situations where client is considered infectious.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.