Community Health Worker

Lake Superior Community Health Center; Duluth (GA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Health Care Plan (Medical)

Dental & Vision

Retirement Plan (403b)

Life Insurance (Basic, Voluntary & AD&

Job summary

Lake Superior Community Health Center is partnering on a grant to improve access to coordinated medical and behavioral health services for people experiencing homelessness. The role focuses on outreach, relationship-building, and linking clients to housing and healthcare resources within the community.

You will collaborate with Chum Center and other partners, providing education, scheduling care, and ensuring privacy and accurate documentation while working in dynamic field conditions.

Qualifications

• Associates degree in social work, human services, family studies, medical assisting, or CHW certification (or willingness to obtain within 1 year).
• Up to 1 year of work or lived experience helping individuals access healthcare resources.
• General knowledge of health care systems, MHFA and trauma-informed care.
• Valid driver’s license and background check.
• Ability to stay composed in crisis situations.
• Ability to work independently and with teams and supervision.
• Commitment to privacy and confidentiality.
• Clear, professional, compassionate communication with participants and teammates.

Responsibilities

• Provide outreach to individuals who are experiencing homelessness.
• Approach people with respect to build relationships and trust.
• Collaborate with Chum and partners to connect unhoused individuals with services.
• Provide health education and share information on available resources.
• Assist with medical, dental, and recovery appointments, prescriptions, transportation and follow-up.
• Develop relationships with health care, law enforcement, and emergency services; learn available resources.
• Complete accurate case notes and protect clients’ privacy.
• Collect and report National Client Level Outcomes (NOMS).
• Understand and adhere to mandated reporting responsibilities.
• Other duties as assigned.

Education

Associates degree in Social Work, Human Services, Family Studies, Medical Assistant, or CHW certification

Willingness to obtain certification within 1 year

Job description

LSCHC and the Chum Center are collaborating on a grant from the Minnesota Department of Heath to improve access and delivery of coordinated, comprehensive medical, mental health services and promote housing stability for people with serious mental illness and/or co-occurring disorders who are experiencing homelessness. In addition to Chum, there will be collaboration with other community partners to support our community’s homeless population. This individual understands the root causes of homelessness, has work or lived experience helping individuals to access healthcare and housing resources, has cultural competency and a willingness to learn about the cultural needs of people, thrives in an unpredictable work environment and shares our commitment to end homelessness through action and advocacy.

Primary Responsibilities:

• Provide outreach to individuals who are experiencing homelessness.
• Approach people from a place of respect to build relationships and trust that will help facilitate participation in their recovery and stabilization.
• Work collaboratively with Chum and other community partners to make connections, build relationships and support individuals who are unhoused by connecting them with the appropriate services.
• Provide health education in a relevant and accessible manner, sharing information about available resources so that people are equipped with the tools to make informed decisions about their health and well-being.
• Provide care recommendations and assist with making appointments for medical, dental, and recovery services, picking up prescriptions, transportation and follow-through.
• Establish and maintain a working relationship with health care, law enforcement, and emergency services professionals in the community; develop knowledge of available resources.
• Complete accurate case notes, log all contacts and protect clients’ private data.
• Collect and report National Client Level Outcomes (NOMS) for clients served by this project.
• Understand and adhere to mandated reporting responsibilities.
• Other duties as assigned.

Qualifications:

• Associates degree in a relevant field such as Social Work, Human Services, Family Studies, Medical Assistant, or Community Health worker Certification or willingness to get certification within 1 year of hire.
• Up to one year’s work or lived experience helping individuals to access healthcare resources is highly valuable.
• General knowledge of Health Care System, Mental Health First Aid and Trauma Informed Care.
• Hold a valid driver’s license and pass a background check.
• Be able to maintain composure in crisis.
• Be able to work independently, with a team and with your supervisor.
• Be able to maintain privacy and confidentiality.
• Be able to communicate clearly, professionally and compassionately with participants, providers, coworkers, and volunteers.

Typical Working Conditions:

• Varied work hours. Days, some weekends and nights.
• Out in the community
• Annual salary: 33280-40268 USD annual
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development