Community Health Navigator, Emergency Department Follow-Up

Imagine Pediatrics; Missouri; Remote; USD 10,000 - 60,000; Full time

Job summary

A pediatric healthcare provider is seeking a Community Health Navigator to assist patients with post-hospital care. The role involves engaging patients, conducting healthcare support visits, and ensuring appropriate follow-up. Candidates should have an associate degree and relevant clinical experience, particularly in pediatrics and emergency care. Competitive hourly pay and excellent benefits are offered.

Benefits

Competitive medical, dental, and vision insurance

401(k) with 4% match

20 days PTO + 10 company holidays

Qualifications

• 2+ years of relevant clinical work experience, preferably in emergency or inpatient settings.
• Experience with medically complex patient populations is preferred.
• Designation as Certified Community Health Worker, Certified Medical Assistant, Home Health Aide, or Licensed Practical Nurse.

Responsibilities

• Engage patients post-emergency department visits and provide education.
• Conduct virtual and telephonic visits for care coordination.
• Identify symptom worsening and escalate to the clinical team.

Skills

Patient education

Care coordination

Telehealth experience

Education

Associates degree or higher

Job description

Overview

Missouri, USA

Who We Are

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You’ll Do

The Community Health Navigator, Emergency Department Follow-Up provides support in assisting patients with post-hospital care via telephonic and in-person support. You will:

• Proactively engage patients post emergency department visits and provide education on ED avoidance and resources.
• Conduct virtual and telephonic visits to support patients with in-person/community needs related to care coordination/discharge support (e.g., pharmacy fills, PCP coordination, SDOH needs, home visits).
• Identify symptom worsening or concerns during post-discharge visits and escalate to the clinical team as appropriate.
• Provide education on Imagine Pediatric Services.
• Ensure patients have appointments for any needed follow-up.
• Schedule callbacks for patients with Imagine clinical teams as appropriate.
• Work in a multiplatform virtual environment as part of an interdisciplinary team.
• Coordinate with facility discharge planners and Imagine Pediatrics’ Transition of Care Nurses to remove barriers to after-hospital care.
• Attend daily huddles with your team to communicate patient needs and progress.
• Liaise with hospital and health system staff to raise awareness of Imagine Pediatric programs and support.
• Provide appropriate internal, social service, and community-based referrals.
• Perform other duties as assigned.

What You Bring & How You Qualify

We are looking for candidates who are passionate about reimagining pediatric health care and ensuring every child with special health care needs receives the care and support they deserve. Requirements include:

• Associates degree or higher
• 2+ years of relevant clinical work experience
  • Emergency or inpatient settings preferred
  • Experience with medically complex patient populations preferred
  • Pediatrics preferred
• One of the following designations: Certified Community Health Worker, Certified Medical Assistant, Home Health Aide, Licensed Practical Nurse
• Knowledge of Medicaid population preferred

What We Offer (Benefits + Perks)

The hourly rate for this position ranges from $23 - 28 per hour, plus competitive benefits and eligibility to participate in an employee equity purchase program (as applicable). Compensation is determined based on job-related knowledge, skills, and experience.

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

We Live By

We’re guided by our five core values:

• Children First. We put the best interests of children above all to create safer days at home now and in the future.
• Earn Trust. We listen first, speak second, and build lasting relationships by following through on commitments.
• Innovate Today. We believe small improvements lead to big impact; stay curious and leverage new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, assume competence, and learn from mistakes to improve.
• One Team, Diverse Perspectives. We seek diverse viewpoints to achieve better outcomes and stay aligned on our mission.

We Value Diversity, Equity, Inclusion and Belonging

We are an equal opportunity employer and value a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity or expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, disability, medical condition, or any other status protected by law.