Community Health Coach- Bilingual Chinese

Metropolitan Jewish Health System, Inc.; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Metropolitan Jewish Health System, Inc. is seeking a care management professional to perform in-home visits across Manhattan and Queens. You will assess psychosocial and environmental needs, educate members about benefits, and collaborate with a multi-disciplinary team to ensure seamless care.

The role emphasizes understanding Medicare/Medicaid regulations and effective SDOH addressing, with responsibilities including documentation and care coordination across settings.

Qualifications

• Fluency in Chinese (Mandarin or Cantonese) preferred.
• Bachelor’s degree in Social Work, psychology or related health field preferred.
• Minimum 1–2 years in long term care, managed care, home care, geriatrics, hospital or hospice.

Responsibilities

• Conduct in-person care management visits in members’ homes.
• Identify Social Determinants of Health needs using established criteria and scripts.
• Educate members on benefits, plan options, and preventative health.
• Coordinate with interdisciplinary team to ensure continuity of care.
• Document findings and report to supervisor; support care transitions.

Skills

Chinese language

Care management

Interdisciplinary teamwork

Benefit education

Education

Bachelor's in Social Work/Psychology/Health field

Job description

The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms.

Conduct in-person care management visits to identify and provide appropriate interventions based on the psychosocial, environmental, and spiritual needs of the member. Use pre-established criteria & care management scripts to identify Social Determinants of Health (SDOH) needs while in the members’ home, in accordance with departmental workflow.

Provide education on how to access covered and non-covered benefits and ensure continuity of care across all healthcare settings by collaborating with the interdisciplinary team. Utilize benefit structure and community-based resources to address member needs. Educate members on preventative health, quality of life interventions, plan benefits, Advanced Directives/Health Care Proxy/Power of Attorney (POA) and help to facilitate the completion of such documentation. Collaborate with the Primary Care Management, report findings, & submit completed documentation to the Support Staff Supervisor.

This position will cover Manhattan and Queens.

• Fluency in a Chinese language, such as Mandarin or Cantonese.
• Bachelor’s degree in Social Work, psychology or related health field preferred.
• Minimum 1-2 years of relevant work experience in long term care, managed care, home care, geriatrics, hospital setting, or hospice.
• Prior experience in an interdisciplinary service delivery environment preferred.
• Working knowledge of Medicare and Medicaid regulations.
• Strong background in addressing Social Determinants of Health/Certification.