Community Health Care Worker (Substitute)

County of San Luis Obispo; San Luis Obispo (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

County of San Luis Obispo’s Health Care Access Division seeks a Social Worker Aide to support Enhanced Care Management and Medi-Cal Outreach and Navigation services. You will coordinate referrals, verify eligibility, and help clients access care and community resources.

Ideal candidates are compassionate, organized, and comfortable documenting work while coordinating with DSS, CenCal Health, and community partners; bilingual English and Spanish skills are highly valued.

Qualifications

• Graduation from high school or GED.
• Two years of college with 15 semester units in social welfare/social/human services or related field.

Responsibilities

• Support outreach and engagement for Medi-Cal members with complex health and social needs.
• Coordinate referrals, verify eligibility, connect to care management services.
• Assist with Medi-Cal renewals, applications, and coverage-related issues using BenefitsCal and other systems.
• Maintain accurate documentation and collaborate with multiple agencies to prevent gaps in health coverage.

Skills

Bilingual English and Spanish

Interpersonal communication

Education

High school diploma or GED

Two years of college with social/human services units

Tools

Electronic health records

BenefitsCal

Job description

The Social Worker Aide serves as a Community Health Worker (CHW) within the San Luis Obispo Department of Public Health's Health Care Access Division, supporting Enhanced Care Management (ECM) and Medi-Cal Outreach and Navigation services.

Within ECM, the incumbent supports outreach and engagement efforts for Medi-Cal members with complex health and social needs. Responsibilities include coordinating referrals, verifying eligibility, facilitating connections to care management services, and helping members overcome barriers to accessing health care and community resources.

Through Medi-Cal Outreach and Navigation, the incumbent assists individuals with Medi-Cal renewals, applications, and coverage-related issues. This includes navigating BenefitsCal, preparing required documentation, responding to referrals from Central Coast Coverage, and collaborating with the Department of Social Services (DSS), CenCal Health, and community partners to help prevent gaps in health coverage and promote timely access to services.

This recruitment is to fill a full-time substitute position. Employees in substitute positions receive benefits equivalent to permanent full-time employees, therefore will be eligible to earn vacation, sick leave, health, and pension benefits. This recruitment may also be used to fill future permanent, substitute, limited term, and temporary positions in the future, both full-time and part-time.

The ideal candidate is a compassionate, resourceful, and service-oriented professional who enjoys working directly with individuals and families experiencing barriers to health care and social services. They demonstrate strong communication and interpersonal skills, cultural humility, and the ability to build trusting relationships with individuals from diverse backgrounds.

The successful candidate is organized, detail-oriented, and comfortable managing referrals, maintaining accurate documentation, coordinating with multiple agencies, and navigating complex systems. They demonstrate initiative, sound judgment, and the ability to work both independently and collaboratively as part of a multidisciplinary team.

Experience in community outreach, care coordination, case management support, Medi-Cal, or public benefits programs is highly desirable. Familiarity with electronic health records, BenefitsCal, or other health and social service systems is beneficial. Bilingual English and Spanish skills are also highly valued.

Minimum Qualifications:

All levels:

Graduation from high school or possession of a GED certificate.

Social Worker Aide I:

• six (6) months of full time experience caring for, and helping social services or health services clients, patients, or other individuals within a hospital, school, institution or community-based agency.
• OR B: Equivalent to completion of two (2) years of college (60 semester or 90 quarter units), including (15) semester units in a social welfare social/human service, sociology, or other social or behavioral science.

Social Worker Aide II:

• Twelve (12) months experience performing duties comparable to a Social Worker Aide I

Social Worker Aide III:

• Eighteen (18) months experience performing duties comparable to a Social Worker Aide II

*Examples of social or behavioral science courses include: Psychology, Sociology, Counseling, Education, Criminal Justice, Human Services, Public Health, Social Welfare, Humanities, Nursing, Ethnic Studies, Child Development, Health Science, and Anthropology.

Licenses & Certificates:

A valid California driver's license is required at the time of application and must be maintained throughout employment, with a good driving record.

An initial application review will be conducted. Candidates who meet the minimum qualifications and are best qualified will be invited to participate in selection activities which may include online assessments, performance exams, written exams, and interviews.

Final candidates will be required to have an in-depth background review performed before proceeding in the process. Please note that references will not be contacted until the end of the process.

If you have questions or would like to discuss the opportunity further, please contact Human Resources at [e-mail]. Confidential inquiries are welcome.

For further information regarding the County of San Luis Obispo, visit our website at www.slocounty.ca.gov.

Your attached resume will not substitute for the completion of the application. Please complete all required fields and supplemental questions.

Be advised that while use of AI is common practice, we want to see your individual style and critical thinking skills in your answers to the supplemental questions.