Community Health Care Worker

MedStar Health; New York (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading health organization seeks dedicated peer navigators to enhance client engagement in medical care. This role involves coaching, advocacy, and outreach to assist underserved communities in accessing health services. Ideal candidates will possess strong communication skills and a commitment to service, with opportunities for professional growth and referral bonuses.

Benefits

Referral bonus opportunities

Generous paid time off (20 days + 9 holidays)

Health insurance including Medical, Dental, and Vision

Employer-matched 401k retirement plan

Tuition reimbursement for qualifying degrees

Opportunities for professional growth and career advancement

Qualifications

• Preferred training in peer navigation or CHOW.
• Minimum one year experience in care management, community health, or social services.

Responsibilities

• Review member rosters and identify those needing follow-up.
• Coach members using motivational interviewing for care plans.
• Assist clients with navigating the health system for appointments.

Skills

Bilingual skills

Empathetic communication

Basic computer skills

Education

High School Diploma or equivalent

Associate's in human services or related field

Job description

Overview

Provides education, member advocacy, and accompaniment to medical care appointments as determined by team leaders. Participates in team meetings to discuss regular evaluation and feedback about clients on caseload. Works with clients to determine their eligibility for social service programs and identify barriers to medical care and follow-up. Alerts team members when supportive social and community services are needed and ensures access and linkage to edu and health plan services. Contributes to client engagement in medical care as prescribed by their medical team. Works under close supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days, plus 9 company holidays
• Health insurance for you and loved ones, including Medical, Dental, Vision, Life, and Disability
• Employer-matched 401k retirement plan
• Personal and financial wellness programs
• Pre-tax FSAs for healthcare, dependent care, and commuter transit
• Tuition reimbursement for qualifying degrees
• Opportunities for professional growth, career advancement, and CEU credits

What You Will Do

• Review rosters with supervisor to identify members needing follow-up and assistance
• Notify and assist with immediate needs and risk factors; refer to services accordingly
• Coach members using motivational interviewing to address medical and psycho-social health; support participation in care plans, including home visits and appointments
• Conduct outreach via phone and face-to-face for follow-up on self-care, medication, scheduled visits, and test results
• Reinforce provider education on disease management; educate clients about conditions and importance of follow-up
• Collaborate with outreach team to discuss progress, barriers, and health equity issues; participate in designing follow-up strategies
• Assist clients with navigating the health system, including accompaniment and advocacy for access and appointments; prepare detailed case notes
• Engage hard-to-reach members with overdue screenings or missed appointments
• Assist clients in obtaining and attending medical appointments, including accompaniment as needed
• Use motivational interviewing to identify barriers to engagement in care
• Provide guidance on self-management tools and health literacy
• Facilitate case reviews and conferences with providers

Qualifications

Licenses and Certifications: Peer navigation or CHOW training preferred

Education: High School Diploma or equivalent required; Associate's in human services or related field preferred

Work Experience: Minimum one year in care management, community health, social services, or medical practice preferred; experience with underserved communities, lived experience, and working with mental health/substance use populations preferred; bilingual skills and basic computer skills required; empathetic communication style necessary