Community Health Advisor

Innovative Integrated Health; Long Beach (CA); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid sick time

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Innovative Integrated Health (IIH) is seeking a Community Health Advisor in California to deliver health education to PACE-eligible seniors and families within the PACE model of care. This role focuses on outreach, enrollment growth, and forming strategic community partnerships.

The position requires strong MS Office skills, effective communication, and HIPAA confidentiality. Travel within the service area and flexible hours are common in this role.

Qualifications

• MS Office proficiency including Word, Excel, PowerPoint, and Outlook.
• Effective written and verbal communication.
• Ability to maintain confidentiality following HIPAA guidelines.

Responsibilities

• Supports IIH's Business Development recruitment and enrollment for the PACE program.
• Contributes to department goals, including growing and maintaining patient census.
• Participates in community health events and PACE-sponsored activities.
• Develops strategic relationships with community organizations.

Skills

MS Office

Communication

Attention to detail

HIPAA confidentiality

Prioritization

Education

High School diploma or GED

Tools

Word

Excel

PowerPoint

Outlook

Job description

Job DetailsLevel: EntryJob Location: OC - Anaheim, CA 92801Position Type: Full TimeSalary Range: $16.90 - $20.00 HourlyJob Shift: DayJob Category: Business Development

Who We Are

PACE by IIH is empowering senior participants to age at home with dignity through personalized, comprehensive care plans that deliver high-quality health and human services along with strong community support. Through an interdisciplinary and participant-centered model of care, PACE by IIH is committed to improving quality of life, promoting independence, and providing compassionate support tailored to the unique needs of each participant. Our team works collaboratively to deliver innovative, community-based healthcare solutions that allow seniors to remain safely and comfortably in their homes while receiving the care and services they need to thrive.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Job Summary

The Community Health Advisor is responsible for the delivery of health education to PACE-eligible seniors and/or their families or designated representatives on valuable health care and social services via the PACE model of care.

Essential Job Functions

• Supports Innovative Integrated Health's (IIH) Business Development department recruitment efforts and enrollment assistance for IIH's PACE program.
• Accountable for contributing towards department goals, including growing and maintaining patient census
• Participates in community health events, education activities, and PACE-sponsored events, as assigned.
• Develops meaningful, relevant strategic relationships with community organizations including but not limited to, senior and cultural centers, churches, doctors' offices, and/or housing communities.
• Focus on increasing enrollment leads and tracking conversion rates. Conduct outreach within the PACE designated service area to source marketing outreach opportunities.
• Responsible for tracking all marketing and outreach activity efforts.
• Complete Daily activity reports and submit weekly/monthly data to Director of Outreach/Outreach Manager)
• Engages in mandatory and ongoing training and skill-building activities to effectively achieve intake, enrollment, and program goals.
• Provides PACE referral and community health resource information to PACE-eligible seniors, their families/caregivers, and/or community members in designated service area(s).
• Conducts preliminary enrollment screening interviews to determine eligibility for PACE program services.
• Assists with the set-up of health education and PACE information booths.
• Responsible for adding to and reviewing annual Community Outreach and Marketing calendar to ensure readiness and timely preparation.
• Tracks outreach activity in the Enrollment Activity Tracker
• Submits promotional material requests and reports utilization figures to the VP of Business Development and the Director of Marketing.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.
• Adhere to and support the center's practices, procedures, and policies including assigned break times and attendance.
• Accept assigned duties in a cooperative manner; and perform all other related duties as assigned.
• Be flexible in the schedule of hours worked.
• May be required to use a personal vehicle for business purposes. If so, valid California Driver's License, current proof of insurance, and vehicle registration are required.

QualificationsKnowledge, Skills and Abilities

• Proficient knowledge of computer skills. MS Office (Word, Excel, Access, PowerPoint, and Outlook).
• Knowledge of general office procedures, equipment and filing systems.
• Ability to communicate effectively, both orally and in writing.
• Ability to quickly learn department policies, procedures, goals, and services.
• Skill: Attention to detail and accuracy.
• Ability to change priorities regularly.
• Ability to maintain confidentiality following HIPAA guidelines.
• Ability to communicate clearly and effectively, verbally and in writing with community. members, staff, supervisor and community partners.
• Ability to establish and maintain cooperative working relationship with staff members
• Ability to prepare basic correspondence and simple reports in Microsoft Word.

Working Conditions and Physical Demands

• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Requires constant hand grasp and finger dexterity; frequent sitting, standing, walking and repetitive leg and arm movements, occasional bending, reaching forward and overhead; squatting and kneeling.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment

Experience

• Minimum of one (1) year working with the frail or elderly population.
• Preferred experience as a customer service, sales, education, training, and/or marketing representative.
• Bilingual Vietnamese preferred.

Education and Certification(s)

• High School diploma or General Educational Development (GED) certificate or equivalent related work experience (in lieu of Diploma) 3-4 years of direct community outreach experience.
• Valid Driver’s license and auto insurance.

Other Requirements

All employees facilitating PACE marketing activities are required to pass the PACE marketing exam.

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.