Community Events Coordinator – Engagement & Outreach

Wayfair; Wilmette (IL); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Tuition reimbursement

Employee discount

Parental leave

Job summary

Wayfair Stores is seeking a Community Event Specialist in Wilmette, IL to bring our brand to life through engaging, community‑focused events, manage supplier demos to local gatherings, and support in-store promotions and visual merchandising.

Reporting to the Manager of People & Community, you’ll lead event execution, coordinate logistics, manage staffing, capture social content with Marketing, and collaborate across teams to align events with business priorities.

Qualifications

• 1–2 years of event execution, hospitality, community engagement, or customer-facing experience.
• Strong organization skills and the ability to manage event logistics and lead staff from start to finish.
• Team leadership experience directing small teams and coordinating vendors during fast-paced events.
• Excellent communication, engaging both new and existing customers, partners, and senior leaders with warmth and clarity.
• Creative problem-solving, detail-oriented with a passion for people, events, and delivering exceptional customer experiences.
• Independent, adaptable, and energized by fast-moving, high-impact environments.
• Proficiency with mobile photography, taking well-composed, scroll-stopping photos using a phone.
• Flexible availability to work nights, weekends, and holidays to support event and store needs.
• Travel readiness: comfortable with up to 50% travel, typically within a 50-mile radius.

Responsibilities

• Operate as “One Team”: support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations.
• Event Support & Execution: support and deliver engaging in-store and external community events that boost brand visibility and drive foot traffic.
• Logistics Management: coordinate setup, breakdown, staffing, and vendor needs to ensure smooth, successful events.
• Customer Engagement: serve as the main contact during events, answering questions and ensuring a positive experience and impression of Wayfair.
• Promotional Oversight: manage distribution and tracking of promotional materials and coupons accurately.
• Content Creation Instincts: capture and help create engaging social media content in partnership with the Marketing team.
• Cross-Functional Collaboration: work closely with leadership, store support teams, new store openings, and People Operations to align event goals with business priorities.

Skills

Event execution

Hospitality experience

Community engagement

Customer service

Team leadership

Communication skills

Mobile photography

Job description

Wayfair Stores is seeking a Community Event Specialist in Wilmette, IL to bring our brand to life through engaging, community‑focused events, manage supplier demos to local gatherings, and support in-store promotions and visual merchandising.

Reporting to the Manager of People & Community, you’ll lead event execution, coordinate logistics, manage staffing, capture social content with Marketing, and collaborate across teams to align events with business priorities.