Community Engagement Specialist - Transportation

Pima County; Tucson (AZ); On-site; USD 33,000 - 39,000; Full time

Job summary

Pima County Department of Transportation is seeking a Community Engagement Specialist to support outreach initiatives, facilitate public participation, and coordinate with multiple departments. The role emphasizes clear communication, customer support, and data-driven reporting to aid organizational initiatives.

The ideal candidate will have strong written and verbal communication skills, experience in community outreach, and the ability to work with diverse communities.

Qualifications

• Associate's degree plus 2 years in community outreach/engagement or related area.
• Relevant education/experience may be substituted.
• Valid driver license may be required at time of application.

Responsibilities

• Assist in implementing promotional activities for community programs.
• Support planning and participation in administrative activities for engagement programs.
• Collaborate with departments and the public to support outreach through events and educational activities.
• Identify and address barriers to participation for diverse communities.
• Establish and maintain liaison relationships across departments and organizations.
• Provide support services including communications, newsletters, and outreach.
• Organize and facilitate community engagement activities and events.
• Support maintenance of related webpages and social media accounts.
• Collect and analyze data, prepare reports, and compile statistics for management.
• Monitor and track expenditures related to community services.

Skills

Customer support

Verbal communication

Written communication

Community outreach

Education

Associate's degree in public relations, communications, social work, community development, or related field

Tools

Maximo

Job description

Job Type: Classified

Job Classification: 5678 - Community Engagement Specialist

Salary Grade: 8

Hiring Range: $23.98 - $28.19 Per Hour

Pay Range: $23.98 - $32.39 Per Hour

• Hiring Range is an estimate of where you can receive an offer. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, education, licenses, training, and internal equity.
• Pay Range is the entire compensation range for the position.

Job Description Summary

Department - Transportation

Job Description

Pima County Department of Transportation is seeking a Community Engagement Specialist supporting the development and facilitation of outreach initiatives involving the public and other county departments. Responsibilities include fostering communication, collaboration, and participation to enhance community outreach and support organizational initiatives. The ideal candidate will have exceptional written and verbal communication skills as well as customer support experience. This position plays a key role in responding to customer inquiries via phone, email, and in person. Additional duties include planning and participation in administrative and operational activities, collecting and analyzing data, preparing reports, and compiling statistical materials for management review.

Essential Functions

• Assists in implementing and supporting promotional activities related to the advertisement and marketing of community programs or services
• Supports the planning and participation in administrative and operational activities for community engagement programs;
• Collaborates with county departments and the public to support community engagement through various programs, outreach events, and educational activities;
• Assists in identifying and addressing barriers to participation for culturally and economically diverse communities, including currently and historically marginalized groups;
• Helps establish and maintain liaison relationships and coordinates community engagement activities with other departments, public and private agencies, and organizations;
• Provides support services to county and public associations, including assistance with communications, newsletters, activity planning, public relations, outreach efforts, and general information;
• Assists in organizing and facilitating community engagement activities and events;
• Supports the maintenance of related webpages and social media accounts;
• Assists in collecting and analyzing data, preparing reports, and compiling statistical materials for management review;
• Helps monitor and track expenditures related to community services or initiatives, contributing to data collection and reporting.

Minimum Qualifications

Associate's degree from an accredited college or university in public relations, communications, social work, community development, or a closely related field as determined by the department head at the time of recruitment, AND two (2) years of experience in community outreach, engagement, or a related area.

(Relevant experience and/or education from an accredited college or university may be substituted.)

Or

One (1) year of experience with Pima County in a relevant position as determined by the department head at the time of recruitment.

Qualifying education and experience must be clearly documented in the "Education" and "Work Experience" sections of the application. Do not substitute a resume for your application or write "see resume" on your application.

Preferred Qualifications

• Minimum two (2) years experience providing customer support in person, as well as via email and/or telephone.
• Minimum two (2) years experience providing professional level verbal and written communications including preparing and routing correspondence, memos, and special reports.
• Minimum one (1) year experience working in transportation or media related field.
• Minimum one (1) year experience in public outreach and/or community events.
• Minimum one (1) year experience using Maximo software.

Selection Procedure

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Licenses and Certificates

Valid driver license is required at time of application.

Valid AZ driver license is required at time of appointment.

The successful applicant will be subject to a 39-month DOT Motor Vehicle Record review to determine applicant’s suitability to operate county vehicles in accordance with Pima County administrative procedures.

Failure to obtain and maintain the required licenses and certifications shall be grounds for termination.

Any offer of employment resulting from this recruitment is contingent upon Fleet Services’ review and approval of the candidate’s driving record.

Special Notice Items

Some positions may require completion of a satisfactory personal background investigation by the court or law enforcement agencies, due to the need for access to County Attorney and Court facilities, records, and communication systems. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Pima County determines whether a position is eligible for visa sponsorship at the time of recruitment. Eligibility is based on the requirements of the position and applicable laws and regulations. Not all positions with Pima County are eligible for visa sponsorship.

Physical/Sensory Requirements

Physical and sensory abilities will be determined by position. Action Activity - bending and reaching; Motion Activity - simple and firm grasping and fine movement; Hearing Activity - in noisy areas and bheind themselves; Speaking Activity - in person, on the phone and on a cell; Speaking Activity - in person, on the phone and on a cell; Vision - operate motor vehicle, distinguish colors, have depth perception and have pripheral vision.

Working Conditions

Working conditions will be determined by position.

EEO Information

Pima County Government is an Equal Employment Opportunity employer.

We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law.