Community Engagement Specialist I

Donor Network West; San Francisco (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Community Engagement Specialist I to enhance public awareness of organ and tissue donation. This role involves planning and executing outreach activities, cultivating relationships with community leaders, and engaging diverse groups to foster a culture of donation. The ideal candidate will have a background in communications or marketing, with experience in community relations. Join a mission-driven organization dedicated to saving lives and making a meaningful impact in the community. This is a fantastic opportunity for those looking to contribute to a noble cause while developing their professional skills in a supportive environment.

Qualifications

• 2+ years of community relations experience with organizations or healthcare agencies.
• Strong understanding of community education needs and response planning.

Responsibilities

• Develop and execute community outreach marketing programs to promote donation.
• Build relationships with local businesses and community groups to raise awareness.

Skills

Effective communication skills

Presentation skills

Community engagement

Campaign implementation

Interpersonal skills

Multitasking ability

Emotional regulation

Adaptability

Education

Bachelor’s degree in Communications

Bachelor’s degree in Marketing

Bachelor’s degree in Public Relations

Tools

Salesforce

Microsoft Office Suite

Job description

Join to apply for the Community Engagement Specialist I role at Donor Network West

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Join to apply for the Community Engagement Specialist I role at Donor Network West

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.

POSITION SUMMARY

The Community Engagement Specialist I plans, develops, coordinates, and evaluates community and corporate relations activities to positively predispose the public to organ and tissue donation and transplantation, with an emphasis on increasing donor designation rates within the DNWest donation service area. They develop a culture of donation in their regional area and maintain a favorable public image for DNWest. The individual works with volunteers called Donate Life Ambassadors (DLAs) and is responsible for utilizing and developing their regional DLAs.

This individual will actively participate in industry organizations to stay abreast of national efforts, effect change as opportunities arise, increase knowledge of best practices, maintain relationships, and develop collaborative opportunities. This role will ensure regional goals align with departmental, organizational, and national goals for donor designation. The position seeks and implements creative and innovative ideas to further DNWest’s mission and positively impact the culture of donation in the diverse communities served by DNWest.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Community Outreach

• Participates in educational activities to build understanding of DNWest, the organ procurement industry, and donation opportunities.
• Works with the Director of Community Engagement to develop and execute strategic community outreach marketing programs to increase organ and tissue donation.
• Conducts research to develop a relationship target list for their assigned territory, including community organizations, faith-based groups, healthcare associations, schools, government officials, and others.
• Plans, coordinates, and attends meetings, cultural programs, and events to promote donation.
• Identifies and cultivates relationships with local businesses, organizations, and community groups to raise awareness.
• Stays informed of community events to build trust and DNWest’s brand.
• Builds relationships with community leaders and officials to increase involvement and advocacy.
• Conducts focus groups and surveys to identify community assets, needs, and concerns for culturally relevant marketing.
• Supports the development of outreach materials, invitations, flyers, social media posts, blogs, press releases, and speaking engagements.
• Researches and coordinates speaking opportunities for DNWest staff at relevant events.
• Negotiates contracts with vendors and partners for outreach events.
• Manages budgets for assigned territories and events.
• Coordinates public speaking opportunities across diverse communities.
• Develops campaigns with affinity groups such as DMV, health clinics, hospitals, schools, and faith organizations.
• Establishes relationships with community influencers to impact donation culture.
• Works with marketing to use data for regional community education strategies.
• Collects feedback to improve programs and events.
• Provides weekly updates on activities in the territory.
• Supports volunteer recruitment and DLA training programs.
• Prepares outreach and training materials for volunteers.
• Mentors and recognizes DLAs, assesses their skills, and coordinates volunteer schedules.
• Maintains DLA records in Salesforce.

Media

• Participates in media events and identifies media stories.
• Supports DNWest’s social media channels.

Committee Involvement

• Participates in internal committees and external organizations related to donation and transplantation.

QUALIFICATIONS

• Effective communication and presentation skills.
• Understanding of community education needs and response planning.
• Experience in implementing campaigns, programs, and events.
• Emotional regulation and calmness under pressure.
• Ability to engage with diverse communities.
• Proactive team player with multitasking ability and core values alignment.
• Strong interpersonal, strategic, and priority-setting skills.
• Experience in community building, attention to detail, and excellent communication skills.
• Ability to work in a fast-paced environment and adapt to priorities.
• Flexible hours including some evenings and weekends.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or Event Planning preferred.
• At least 2 years of community relations experience with community organizations, healthcare agencies, schools, or faith leaders.
• Knowledge of public education, marketing, media relations, business development, and project management.
• Volunteer recruitment experience preferred.
• Bilingual skills (Spanish and English) highly desirable.
• Proficient in Microsoft Office Suite.
• Must be able to travel within the service area with a valid California driver’s license and insurance.

Salary data is subject to change and may vary based on location and work status. Third-party salary data may not reflect our pay structure.