Community Engagement Specialist

Dynamic Workforce Solutions; Milwaukee (WI); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health

Life

Dental and Disability

PTO

Paid Holidays

401K

Flexible Spending Account

Tuition Assistance

Job summary

Dynamic Workforce Solutions in Milwaukee, WI is seeking a Community Engagement / CSRT to serve as a liaison between employers and participants. You will conduct outreach in person, build partnerships, and use digital channels to promote services and enrollment goals.

The role requires at least 2 years in customer service and training/public speaking, bilingual Spanish/English, and strong communication skills.

Qualifications

• Education: Bachelor's Degree in related field or equivalent experience.
• Experience in business-to-business marketing or work in a community-based organization.
• Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience.
• Working knowledge of Workforce Service programs preferred.
• Familiarity with applicable local laws and regulations preferred.

Responsibilities

• Develop relationships with community organizations to encourage enrollment in workforce center programs.
• Conduct outreach presentations for diverse audiences and organize training venues.
• Identify and implement outreach, recruitment, and digital marketing strategies, including social media campaigns.
• Assist in talent acquisition, screening candidates for technical and soft skills, and delivering training.
• Connect career seekers to open positions and guide access to employment resources.

Skills

Bilingual Spanish/English

Public speaking

Customer service

Communication

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Job Title: Community Engagement /CSRT

Reports to: Center Manager

Position Classification: Non-exempt

Office Location: Milwaukee, WI

Has potential to go hybrid!

Primary Objectives of Position

Serve as a liaison between businesses/employers and participants. Conduct outreach through in-person engagement, community partnerships, and online/social media platforms to cultivate relationships with participants, employers, and community agencies, supporting project awareness and enrollment goals. Ensure employer and participant success by developing and facilitating individual, group, and workshop-based training opportunities that align with employer workforce needs and participant career objectives. Utilize digital communication and social media strategies to promote services, share resources, engage target audiences, and strengthen community connections.

Essential Job Functions

• Develop relationships with community organizations, educational facilities and social service agencies to encourage enrollment in workforce center programs.
• Conduct outreach presentations as needed with a wide range of audiences including high school students, parents, educators, older adults, transitioning job seekers at halfway houses, etc. Organize training venues, logistics and accommodations as needed.
• Identify, develop, and implement outreach, recruitment, and digital marketing strategies, including social media campaigns, to ensure proper quantity and quality of talent is available to meet employer needs.
• Assist in all aspects of talent acquisition for local businesses and participants including screening and assessing candidates for technical and soft skills to assess suitability and fit for assigned positions. Deliver training in various classroom formats, using relevant training materials and a variety of media to address the individual needs of learners.
• Appropriately connect career seekers to open positions, resulting in employment.
• Assist customers in accessing resources to secure employment, training or other supportive services to attain self-sufficiency by providing relevant information and directing customers to services in an appropriate, timely and efficient manner.
• Use computers and printed materials, assist customers in accessing websites and state systems for labor market information, relevant job search information and other resource for developing job leads. Select or develop teaching aides, such as training handbooks, demonstrations models, multimedia visual aids, computer tutorials and reference works.
• Assist individuals with understanding and completing program enrollment processes.
• Conduct eligibility assessment
• Contact participants and/or employers on a regular basis to verify and document placement/retention in employment.
• Establish and maintain knowledge of community and participate in community events and other activities including collaborative recruitment strategies with community partners. This may require a weekend and evening work schedule.
• Acquire and maintain knowledge of market research tools and the trends in the industry or sector to appropriately guide and direct career seekers to placement or education. Also be able to immediately respond to the needs of customers with support options within or outside the scope of our programs.
• Ensure that customer files and records are maintained in accordance with legal requirements and Company policies and procedures. Maintain process to measure outcomes and customer satisfaction and utilize the information to make recommendations on continuous improvement opportunities.

Other Job Duties

This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment

Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies

Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity. Demonstrated ability to thrive in a hybrid work environment through self-motivation, accountability, and effective time management.

Qualifications

Education: Bachelor's Degree in related field or equivalent experience required.

Experience: Significant demonstrable experience in business-to-business marketing or work in a community-based organization.

Minimum of 2 years' customer service experience and two years' experience in training and public speaking for a diverse audience required. Ability to create or modify training material and develop practical application exercise related to required training material strongly preferred. Working knowledge of Workforce Service programs required. Must possess excellent verbal and written communication skills as well as proficient computer skills. Workforce Service experience or demonstrated ability to serve diverse populations required. Prefer working knowledge of all applicable local Workforce Service programs. Familiarity with applicable federal, state and local laws and regulations preferred.

Skills/Abilities

Ability to multi-task in a fast-paced environment with proven competency in handling stressful situations required. Ability to clearly and concisely communicate with staff and leadership via presentations, in person, telephone, written and oral. Excellent verbal and written communication skills including ability to do public speaking and conduct training sessions. Bilingual (Spanish/English) required. The ability to maintain confidentiality is a must.

Demonstrated ability to use various software programs (Microsoft Office) for correspondence, reports, statistical compilation, analysis and data base access.

Must be accustomed to working in a complex, fast-paced and confidential work environment. Ability to follow complex instructions, prioritize tasks, and effectively utilize resources to complete projects in a timely and accurate manner. Superior attention to detail is a must.

Additional Requirements

Must have valid driver's license and adequate vehicle insurance coverage.

Benefits

• Health
• Life
• Dental and Disability
• PTO
• Paid Holidays
• 401K
• Flexible Spending Account
• Tuition Assistance