Community Engagement Specialist

Choose901; Memphis (TN); On-site; USD 60,000 - 90,000; Full time

Job summary

MoSH in Memphis is seeking a Community Engagement Manager to build and sustain relationships that expand the museum's reach, increase participation, and drive revenue through events and partnerships. You will plan and execute fundraising events, develop strategic partnerships with schools, businesses, and community groups, and identify new opportunities to support the museum's mission and growth.

The role requires a proactive, relationship-driven professional who can balance outreach, events,

Qualifications

• Proven ability to build relationships with diverse stakeholders.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and meet deadlines.
• Strong organizational and problem-solving skills.
• Proficiency in CRM systems, Microsoft Office, and event or sales tracking tools.
• Willingness to work evenings and weekends as required.

Responsibilities

• Lead the planning and execution of three annual fundraising events, including Science of Wine and Science of Beer
• Cultivate, manage, and expand relationships with schools, businesses, cultural organizations, government agencies, and community stakeholders
• Oversee the development and execution of museum events and educational programming that advance cultural, scientific, and historical engagement
• Drive new business development by identifying and pursuing leads through outreach, cold calls, networking, and presentations
• Establish and maintain strong partner relationships to ensure repeat bookings and sustained engagement
• Serve as the primary point of contact for group services and community partners, coordinating contracts, pricing, reservations, and issue resolution across internal and external stakeholders
• Ensure high levels of customer satisfaction by proactively addressing concerns and analyzing feedback
• Monitor and uphold service quality standards; provide guidance to staff, student employees, and volunteers on policies and procedures
• Track, analyze, and report on sales activity and performance against established goals
• Utilize CRM and database systems to manage customer relationships, bookings, invoicing, and operational data
• Identify and implement opportunities to enhance programs, partnerships, and revenue-generating offerings
• Support the development of sales strategies, policies, and marketing efforts to promote services, programs, and offerings

Skills

Interpersonal skills

Communication skills

Project management

Organizational skills

CRM proficiency

Microsoft Office

Evenings/weekends availability

Tools

CRM systems

Microsoft Office

Event tracking tools

Job description

The Community Engagement Manager is responsible for building and sustaining relationships that expand MoSH’s reach, increase community participation, and drive revenue through events and partnerships. This role leads the planning and execution of fundraising and engagement events, develops strategic partnerships, and identifies new business opportunities to support the Museum’s mission and growth.
The position requires a proactive, relationship-driven professional who can balance event execution, sales strategy, and community outreach.

Essential Duties and Responsibilities

• Lead the planning and execution of three annual fundraising events, including Science of Wine and Science of Beer
• Cultivate, manage, and expand relationships with schools, businesses, cultural organizations, government agencies, and community stakeholders
• Oversee the development and execution of museum events and educational programming that advance cultural, scientific, and historical engagement
• Drive new business development by identifying and pursuing leads through outreach, cold calls, networking, and presentations
• Establish and maintain strong partner relationships to ensure repeat bookings and sustained engagement
• Serve as the primary point of contact for group services and community partners, coordinating contracts, pricing, reservations, and issue resolution across internal and external stakeholders
• Ensure high levels of customer satisfaction by proactively addressing concerns and analyzing feedback
• Monitor and uphold service quality standards; provide guidance to staff, student employees, and volunteers on policies and procedures
• Track, analyze, and report on sales activity and performance against established goals
• Utilize CRM and database systems to manage customer relationships, bookings, invoicing, and operational data
• Identify and implement opportunities to enhance programs, partnerships, and revenue-generating offerings
• Support the development of sales strategies, policies, and marketing efforts to promote services, programs, and offerings

Knowledge, Skills, and Abilities

• Strong interpersonal and relationship-building skills
• Excellent verbal and written communication skills
• Ability to manage multiple projects and meet deadlines
• Strong organizational and problem-solving skills
• Ability to work independently and collaborativelyProficiency in CRM systems, Microsoft Office, and event or sales tracking tools
• Ability to work evenings and weekends as required