Community Engagement Specialist

Wider Circle; Huntington (WV); On-site; USD 25,000 - 28,000; Full time

Job summary

Wider Circle is seeking a Bilingual Community Engagement Specialist to join our Charleston, WV team and lead Connect for Life initiatives. You will organize events, engage members through in-person visits and calls, and build trust within the community to support health equity.

Remote work is not the focus here, and travel within designated areas is expected. The ideal candidate has 3+ years in community outreach, strong communication skills, and the ability to work independently within a remote

Qualifications

• 3+ years in community outreach, teaching, or facilitation preferred.
• Healthcare experience is a plus.
• Associate's degree preferred; 5+ years of relevant experience may substitute.

Responsibilities

• Lead Connect For Life program events, both virtual and in-person.
• Plan venues, prep, and outreach to confirm attendance.
• Proactively contact members and conduct monthly engagement activities.
• Document member interactions in Wider Circle systems promptly.
• Identify natural community leaders and invite them to be ambassadors.
• Develop personalized plans to enroll new members via calls or events.
• Coordinate with health plans and peers to connect members to services.
• Track engagement metrics and report hours and outcomes.
• Home canvassing and in-home visits to reach members.
• Travel up to 20-50 miles as needed; drive to meet members.

Skills

Team Player

Proactive

Adaptable

Experience in community outreach

Community Building

Organizational Skills

Independent Worker

Flexible Schedule

Drug-Free Commitment

Bilingual (English/Spanish)

Education

Associate's degree preferred

5+ years of relevant experience may be considered instead of a degree

Job description

Responsibilities

Wider Circle is looking for a Bilingual Community Engagement Specialist in Charleston, WV (Beckley, Huntington and other listed areas also considered), to join our circle and play a vital role in running Connect for Life, our groundbreaking program that connects neighbors for better health, empowering them to live longer, healthier lives while finding joy in one another's company. The successful candidate will radiate confidence and empathy, establish trust with our members, and skillfully switch between group and one-on-one interactions. They will tirelessly utilize any means necessary to connect and engage with members, including in-person group events, one-one home visits, and telephone outreach. If you are passionate about serving your community and enjoy making connections, then come join us in our movement to battle healthcare inequity.

Company Overview

Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle's trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.

Program Leadership

• Lead the Connect For Life program, utilizing Wider Circle's developed curriculum to build trust and promote health.
• This means leading events, virtual and in person and creating a community of connected members. Members should, under your leadership, connect with each other, attend events frequently and support each other.

Event Planning and Hosting

• Strategically plan, and host virtual and in-person events to foster relationships among members and contribute to positive wellness outcomes
• Planning includes venue search, prep, and outreach to members to confirm their attendance to your events.

Member Engagement

• Proactively contact members, ensuring participation in Chapter events and various group activities, conducting one-on-one home visits, and facilitating monthly engagement
• Meet monthly requirements as it relates to member engagement, member attendance and helping members solve care needs.

Documentation

• Record member interactions ( all member outreach, attendance, and attempts to contact members) for effective tracking and reporting through wider circles online digital systems in a timely manner.

Leadership Identification

• Identify natural leaders within the community and invite them to serve as Wider Circle Ambassadors, enhancing member connections and event coordination. Ambassadors help support and grow communities, while encouraging a sense of purpose with our members.

Prospective Member Outreach

• Connect with potential members, developing personalized plans to enroll them in the Connect For Life program. This could be via phone, 1:1 in person engagement or at events.

Liaison and Partnerships

• Serve as a liaison, connecting members to their health plans and to each other. Support members in needs as it relates to helping them with health care services, doctor appointments or assisting them in closing care gaps.

Accountability

• Hold yourself accountable for achieving membership engagement and growth goals, monitoring success through metrics such as attendance, feedback, and other relevant data
• Manage your time and ability to track and report out on hours worked in a remote

Additional Responsibilities

• Home Canvassing: Conduct in-home visits to, meet with members that you are unable to reach or to meet with them to review member needs and encouragement to get them to events.

Physical Demands

• Safely and consistently drive to public places up to 30 miles away from their home
• Frequently carry up to 30 pounds of supplies
• Frequently stand and comfortably speak publicly, including projecting their voice in indoor and outdoor spaces in front of groups
• Routinely sit, stand, and walk to allow the team member to interact with members for the duration of each event effectively
• Ability to see and hear well enough to interact with members by phone and in-person and respond to member questions
• Ability to use a computer to view, enter and update information in different systems
• Effectively communicate with members in person or virtually

Requirements

• Team Player: Able to work well with others, contribute to a positive environment, and provide leadership when needed
• Proactive: Take the lead on community engagement initiatives with minimal direction
• Adaptable: Comfortable in a fast-paced, changing environment, and eager to learn and grow
• Experience: 3+ years in community outreach, teaching, or facilitation strongly preferred. Healthcare experience is a plus
• Education: Associate's degree preferred; 5+ years of relevant experience may be considered instead of a degree
• Community Building: Experience creating or supporting a community of 500+ members
• Organizational Skills: Able to prioritize tasks, stay organized, and follow through on commitments
• Tech Savvy: Comfortable using web-based and app-based systems
• Independent Worker: Able to manage tasks and responsibilities in a remote environment with little supervision
• Transportation: Reliable transportation for home visits, willing to travel 20-50 miles
• Flexible Schedule: Available to work outside regular business hours when needed
• Drug-Free Commitment: Willingness to complete pre-employment drug testing and background checks
• Bilingual (English/Spanish) is a plus

Ideal Candidate

• Passionate about helping others and building relationships
• Excellent communication and presentation skills
• Outgoing, positive, and able to engage people in person and virtually
• Strong networking and leadership skills, with experience guiding peers

Take a look at a day in the life of a Community Engagement Specialist

https://youtu.be/51ZFqDgtLxA

https://youtu.be/raXuSCPMZaU

Benefits

As a venture-backed company, Wider Circle offers competitive compensation including:

Compensation

• Performance-based incentive bonuses
• Opportunity to grow with the company
• Comprehensive health coverage including medical, dental, and vision
• 401(k) Plan
• Paid Time Off
• Employee Assistance Program
• Health Care FSA
• Dependent Care FSA
• Health Savings Account
• Voluntary Disability Benefits
• Basic Life and AD&D Insurance
• Adoption Assistance Program
• Training and Development
• Compensation: $18.17 - $19.52 per hour

And most importantly, an opportunity to LOVE, LEARN, and GROW with us!

Wider Circle is proud to be an equal-opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.