Community Engagement Navigator, Raleigh, North Carolina

United Language Group; Raleigh (NC); Remote; USD 35,000 - 55,000; Full time

Job summary

An innovative organization is seeking a Bilingual Community Navigator to lead local engagement efforts in the Raleigh-Durham area. This remote role involves promoting healthcare awareness and supporting community members in navigating the Healthcare Marketplace. Ideal candidates will be bilingual in English and Spanish, possess strong interpersonal and communication skills, and have a passion for community service. Join a forward-thinking team that values diversity and inclusion while making a meaningful impact on healthcare access for underserved populations. If you are dedicated to enhancing health equity and have a knack for engaging with the community, this opportunity is perfect for you.

Qualifications

• Bilingual in English and Spanish with strong interpersonal skills.
• Associates Degree preferred or relevant professional experience.

Responsibilities

• Promote healthcare benefits and engage community members.
• Assist callers with navigating the Federal Exchange.

Skills

Bilingual in English and Spanish

Interpersonal skills

Organizational skills

Communication skills

Customer service experience

Education

Associates Degree

Relevant professional experience

Tools

Microsoft Office Suite

Database programs

Job description

United Language Group's Bilingual Community Navigator will lead local engagement for the ULG Navigator Program in Raleigh-Durham, North Carolina, to promote awareness and utilization of the Healthcare Marketplace. This is a remote position with field duties in the community. Qualified candidates must reside in the Raleigh-Durham, NC metropolitan area.

Essential Duties + Responsibilities

1. Work with your manager and community stakeholders to promote healthcare benefits to potential members within the community.
2. Attend local events to interact with community members and provide educational and promotional information.
3. Host booths at events to discuss health plans and direct individuals to appropriate resources for further support.
4. Assist callers with navigating the Federal Exchange and support enrollment in government-approved plans to help individuals select suitable options.
5. Track engagement and support health equity, especially for populations with limited English proficiency.
6. Engage potential members in both English and Spanish based on their needs and preferences.
7. Record interactions and engagement metrics for reporting purposes.
8. Perform other duties as reasonably assigned.

Education, Experience + Skills

1. Bilingual in English and Spanish.
2. Active member of the Latino community.
3. Associates Degree preferred or relevant professional experience.
4. At least 1 year of experience in healthcare or customer service.
5. Ability to meet deadlines and prioritize tasks effectively.
6. Strong interpersonal skills for personable and supportive communication in-person.
7. Organized decision-maker capable of working independently and in teams.
8. Excellent oral and written communication skills.
9. Proficiency in Microsoft Office Suite (Word, Excel, etc.) and other database programs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discriminate against employees or applicants based on inquiries or discussions about pay. However, employees with access to compensation information must not disclose it unless in accordance with legal or investigative procedures.