Community Engagement Manager

Ronald McDonald House Charities® Oklahoma City; Oklahoma City (OK); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Ronald McDonald House Charities Oklahoma City is seeking a dedicated Volunteer Engagement and Outreach Coordinator to expand and sustain our volunteer networks. You will build, recruit, schedule, and recognize volunteers across Oklahoma, coordinating with House Operations and development teams to align activities with our mission.

You will travel within Oklahoma (≈30%) to engage restaurants, schools, and community groups, maintain records, and create recognition programs that celebrate

Formación

• Bachelor’s degree preferred; equivalent experience considered.
• 3+ years in community engagement/volunteer coordination or related.
• Proven ability to build relationships and communicate effectively with diverse audiences.
• Strong organizational and project coordination skills; manage schedules and logistics.
• Excellent verbal and written communication; represent the organization publicly.
• Ability to travel regularly within Oklahoma (≈30%) with a valid driver’s license.

Responsabilidades

• Coordinate end-to-end volunteer engagement, including recruitment, scheduling, recognition, and ongoing relationship management.
• Partner with House Operations to align volunteer needs with programs and priorities.
• Manage scheduling for House projects, guest chef programs, meals, and other engagements.
• Maintain calendars, records, communications, and scheduling systems for volunteers.
• Develop relationships with individuals, corporate groups, schools, and community partners.
• Track outreach activities and outcomes to inform improvements.

Conocimientos

Relationship building

Organization

Communication

Initiative & creativity

Collaboration

Accountability

Office software

Educación

Bachelor’s degree preferred (communications, nonprofit, marketing, or related)

Herramientas

CRM software

Spreadsheets

Databases

Calendar apps

Descripción del empleo

Organization Overview:

Since 1984, Ronald McDonald House Oklahoma City (OKC) has provided a home away from home to families with children who are ill or injured. We provide essential services that remove barriers, strengthen families, and promote healthcare when children need healing.

We currently operate two House locations (Garrison Tower House at Oklahoma Children’s Hospital and Memorial Road House) with a combined 68 overnight guest rooms, as well as a essential resources to families through a daytime respite program at Memorial Road House and a daytime respite “Family Room” within Oklahoma Children’s Hospital.

Key Responsibilities

Volunteer Engagement and Coordination

• Coordinate the full lifecycle of volunteer engagement, from identifying opportunities and recruiting participants to scheduling, communication, recognition, and ongoing relationship management.
• Partner closely with House Operations staff to identify program volunteer needs, plan projects, and ensure volunteer activities align with operational priorities and the needs of families staying at Ronald McDonald House OKC.
• Manage volunteer scheduling and coordination for House projects, group volunteer opportunities, guest chef programs, meal preparation, and other mission-supporting activities.
• Maintain volunteer calendars, records, communications, and scheduling systems to ensure opportunities are well organized, adequately staffed, and clearly communicated.
• Coordinate with House staff to identify guest chef openings, communicate available dates and expectations, confirm commitments, and support a positive experience for participating volunteers.
• Communicate volunteer expectations, logistics, and organizational guidelines in advance of scheduled activities.
• Develop and maintain relationships with individuals, corporate groups, schools, civic organizations, faith communities, and other volunteer partners.
• Identify opportunities to expand volunteer participation, strengthen repeat engagement, and build a reliable pipeline of volunteers.
• Recognize and thank volunteers through timely, thoughtful communication and appropriate appreciation initiatives.
• Evaluate volunteer participation and engagement to identify opportunities for improvement and growth.

Community Engagement and Outreach

• Serve as an enthusiastic and knowledgeable ambassador for Ronald McDonald House OKC, communicating the organization’s mission, programs, and impact to diverse audiences throughout the state.
• Represent the organization at community events, outreach opportunities, informational tables, presentations, fairs, and other public-facing activities.
• Engage community members in meaningful conversations about the organization’s mission and identify opportunities to deepen involvement through volunteering, fundraising, advocacy, and other forms of support.
• Develop and maintain relationships with local businesses, schools, civic groups, community organizations, and other potential partners.
• Identify opportunities to increase community awareness, introduce new audiences to the organization, and strengthen connections with existing supporters.
• Collaborate with the development and communications teams to align outreach activities with fundraising priorities, organizational messaging, and broader engagement initiatives.
• Track outreach activities, community contacts, and engagement outcomes to help assess effectiveness and guide future efforts.
• Build and maintain strong relationships with McDonald’s owner/operators, restaurant managers, and crew members to increase awareness, enthusiasm, and participation in support of Ronald McDonald House OKC.
• Conduct regular visits to McDonald’s restaurants across Oklahoma to share the mission, strengthen relationships, encourage Round-Up participation, and identify opportunities for increased engagement.
• Develop and implement creative strategies to increase participation in Round-Up campaigns and other McDonald’s fundraising and mission-supporting initiatives.
• Equip restaurant managers with engaging promotional ideas, communication tools, talking points, and resources that help them encourage crew and customer participation.
• Create friendly competitions, restaurant challenges, recognition opportunities, and incentive programs that motivate participation and celebrate success.
• Establish consistent communication and follow-up with restaurant leaders to maintain momentum, share results, address questions, and encourage continued involvement.
• Celebrate participating restaurants, recognize individual and team achievements, and communicate the tangible impact of their efforts on families served by Ronald McDonald House OKC.
• Develop meaningful appreciation and recognition initiatives that demonstrate gratitude for McDonald’s restaurant teams and reinforce their connection to the mission.
• Monitor participation and fundraising results, identify successful engagement strategies, and recommend opportunities to improve performance across participating restaurants.
• Partner with organizational leadership and development staff to coordinate McDonald’s engagement efforts with broader fundraising, stewardship, and community engagement priorities.

General Responsibilities

• Develop and maintain organized systems, calendars, communication plans, and tracking tools to manage multiple engagement activities and relationships simultaneously.
• Collaborate across departments to ensure engagement activities are coordinated, responsive to organizational needs, and consistent with the mission and values of Ronald McDonald House OKC.
• Maintain accurate records of volunteer participation, outreach activities, restaurant engagement, and related outcomes.
• Prepare updates and reports on engagement activities, participation trends, and results as requested.
• Manage travel and scheduling efficiently to support engagement throughout Oklahoma.
• Perform other duties as assigned in support of the organization’s mission.

Qualifications

• Bachelor’s degree in communications, public relations, nonprofit management, business, marketing, or a related field preferred; equivalent experience will be considered.
• Three or more years of experience in community engagement, volunteer coordination, relationship management, sales, marketing, customer engagement, or a related field preferred.
• Demonstrated ability to build relationships, communicate effectively with diverse audiences, and represent an organization professionally and enthusiastically.
• Strong organizational and project coordination skills, including the ability to manage schedules, competing priorities, multiple relationships, and detailed logistics.
• Excellent verbal and written communication skills, with the confidence to engage individuals and groups, deliver presentations, and represent the organization in public settings.
• Demonstrated initiative and creativity in developing engagement strategies, motivating participation, and maintaining relationships over time.
• Ability to collaborate effectively with operational staff while balancing the needs of volunteers, community partners, and organizational stakeholders.
• Comfort with outreach, relationship development, and motivating others to take action in support of a shared goal.
• Proficiency with standard office software, spreadsheets, calendars, databases, and other tools used to manage relationships and track participation.
• Ability to travel regularly throughout Oklahoma, approximately 30% of the time, with a valid driver’s license and reliable transportation.

Skills and Competencies

• Relationship Building: Establishes trust, develops meaningful connections, and maintains consistent communication with volunteers, community partners, and McDonald’s restaurant teams.
• Organization and Follow-Through: Manages schedules, details, commitments, and competing priorities with accuracy and reliability.
• Communication and Mission Advocacy: Communicates the mission with warmth, confidence, and clarity, inspiring others to become involved.
• Initiative and Creativity: Identifies opportunities, develops new ideas, and proactively solves problems rather than waiting for direction.
• Influence and Motivation: Builds enthusiasm, encourages participation, and helps individuals and teams feel invested in a shared purpose.
• Collaboration: Works effectively across departments, particularly with House Operations, to ensure engagement activities meet organizational needs.
• Accountability: Tracks activity and performance, follows through on commitments, and uses results to strengthen engagement efforts.

Work Environment and Physical Requirements

This position is based out of Memorial Road House administrative offices but will spend a significant amount of time in community settings. The role requires regular in-state travel, occasional evening or weekend availability for events and outreach activities, and the ability to transport and set up outreach materials as needed.

Employment Status

• Office hours are 8:00 am to 5:00 pm, Monday – Friday
• May include some evenings and weekends; hours must be flexible to accommodate
• development needs and scheduled events, including some travel across the state.
• Eligibility for 401(k) plan per organizational policy.
• Reports to the Chief Executive Officer