Community Engagement Manager

Willowhealth.Com; New York (NY); On-site; USD 75,000 - 105,000; Full time

Job summary

Willow Health is expanding access to evidence-based virtual crisis care in New York. The Community Engagement Manager will build robust partnerships with local behavioral health providers, hospital systems, and community organizations, acting as Willow Health’s public face in the region.

The role requires consistent in-person presence, four days per week focused on partner meetings, plus one day for reporting and planning.

Qualifications

• 3–5+ years in community outreach or public health.
• Proven success in managing partnerships and engaging stakeholders.
• Strong existing network within New York healthcare and non-profit sectors.
• Experience with CRM platforms and data tracking for engagement and growth.

Responsibilities

• Manage a field-based schedule four days per week for partner meetings and administrative reporting.
• Cultivate strategic partnerships with New York mental health organizations, community clinics, and hospital systems.
• Represent Willow Health at regional events, community meetings, and conferences to increase program awareness.
• Execute outreach strategies that engage underserved populations and community stakeholders.
• Collaborate with clinical and operations teams to streamline referral pathways and ensure a seamless patient experience.
• Track partnership metrics and provide leadership with actionable insights to shape growth.

Skills

Relationship building

Partnership development

Community outreach

CRM software

Public speaking

Tools

CRM platforms

Data tracking tools

Job description

In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care. In order to make this mission a reality, we deliver a virtual, urgent crisis care program that provides personalized, recovery-oriented care for people experiencing behavioral health crises.

Willow Health offers patients immediate access to evidence-based virtual crisis psychotherapy, medication management, certified peer coaching, care management, and around the clock crisis coverage, while working to connect patients to the most appropriate next level of care.

As the Community Engagement Manager for New York you will champion Willow Health’s mission by building robust partnerships with local behavioral health providers, hospital systems, and community organizations. Acting as the public face of our brand, you will expand access to our virtual crisis care program. This role requires a consistent in-person presence to foster these relationships and drive engagement throughout the region.

Responsibilities

• Manage a field-based schedule (four days per week) dedicated to partner meetings, relationship management, with the remaining day focused on administrative reporting and planning.
• Cultivate strategic partnerships with mental health organizations, community clinics, and hospital systems throughout New York.
• Represent Willow Health at regional events, community meetings, and conferences to increase program awareness.
• Execute outreach strategies that engage underserved populations and community stakeholders.
• Collaborate with clinical and operations teams to streamline referral pathways and ensure a seamless patient experience.
• Track partnership metrics and provide leadership with actionable insights to shape growth.
• Passionately dedicated to mental health advocacy and driven by Willow Health's mission to expand access to high-quality care.
• A natural relationship builder with exceptional communication and interpersonal skills.
• Knowledgeable about the New York behavioral health landscape and the unique needs of its local communities.
• Self-motivated, organized, and comfortable working in a fast-paced, mission-driven environment.

Qualifications

• Strong existing network and established relationships within New York state.
• 3-5+ years of experience in community outreach, business development, or public health, preferably in the healthcare or behavioral health sector.
• Demonstrated success in managing partnerships and engaging community stakeholders.
• Strong existing network within the New York healthcare and non-profit sector.
• Experience with CRM platforms and data tracking for engagement and growth.

Willow is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.