Community Engagement Coordinator

National Medical Association; Arlington (VA); Remote; USD 45,000 - 65,000; Full time

Job summary

A prominent non-profit organization is looking for a communications coordinator to enhance member engagement and support advocacy efforts. This role encompasses managing newsletters, creating digital content, and providing excellent member services in a flexible remote work environment. Candidates should possess strong organizational, communication, and customer service skills.

Qualifications

• Extremely well-organized and detail-oriented approach required.
• Experience in office administration or associations preferred.
• Exceptional communication and customer service skills expected.

Responsibilities

• Manage newsletter production and email communications.
• Coordinate volunteer programs and member services.
• Support advocacy efforts and community resources.

Skills

Communication

Customer Service

Organizational Skills

Team Experience

Education

Bachelor’s Degree

Tools

MS Office 365

Impexium

Higher Logic

Elevate

Job description

The American Art Therapy Association, the nation’s leading non-profit organization for advancing the art therapy profession, is seeking a professional, organized, self-starter to play a pivotal role in advancing the mission of the American Art Therapy Association (AATA) by leading integrated communications strategies and supporting national and state-level advocacy efforts. This position is responsible for managing newsletter production, marketing campaigns, and digital content across multiple platforms, while also coordinating volunteer programs, coalition participation, and advocacy resource development.

Functions and Responsibilities

Member Services and Communication:

• Answer phone and email or routes to the appropriate resources or staff

• Helps members with online purchases or registrations and provides answers to frequently asked questions

• Manage the creation, editing, formatting, and distribution of email communications and newsletters via Constant Contact and Naylor platforms.

• Write and schedule email marketing for monthly continuing education (CE) events, mentorship programs, and conference volunteer opportunities.

• Coordinate publication of content to the AATA blog including featured member profiles, CE blogs, and member-submitted advocacy content.

• Create current and engaging content to manage and update the MyAATA member website, including resource libraries and forum posts.

• Write and curate bi-weekly issues of Art Therapy Today , including original content and relevant third-party news and add to Naylor platform.

Mentorship and Program Support:

• Supports our vibrant Shared Interest Group community ensuring users have an easy and meaningful experience connecting to each other to share support and resources

• ?Provide committee support, including scheduling meetings, updating rosters and related material

• Provide customer service support for annual conferences and other events throughout the year

• Assist with regular member meetings, including providing registration support and sending reminder emails

• Coordinate with Chapters to ensure yearly Committee and Chapter rosters are updated in AATA's internal database

• Administer the Mentor Match Program: suggest matches manually, host monthly virtual meetings, and manage cohort surveys.

• Coordinate the volunteer program for the annual conference, including creation of sign-up forms in Impexium and on-site support.

Community Resources and Advocacy Support:

• Stay updated and aware of current events regarding the Arts & Mental Health, specifically in national trends, and legislation.

• Act as Liaison in national arts and mental health coalition meetings, keeping abreast of sign-on letters opportunities.

• Proactively engage member-experts and seek external resources to support members’ work with various marginalized populations.

• Track member-led state campaigns

• Promote state advocacy efforts via blog posts and updates in Art Therapy Today Newsletter.

• Support state licensure campaigns by drafting materials (fact sheets, letters, one-pagers) and liaising with legislators and chapter leaders.

• Update major advocacy resources annually and manage advocacy-related content on member website

• Support annual advocacy presentations for the AATA Conference

The above statements describe the general nature and level of work the individual(s) assigned to this position perform. They are not intended to be an exhaustive list of all required duties, responsibilities, and skills.?Management reserves the right to modify, add, or remove duties and to assign other tasks as necessary.?In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Qualifications, Experience, and Skills Required

• An extremely well-organized and detail-oriented approach to daily tasks

• Bachelor’s Degree and experience with office administration, association experience preferred

• Exceptional communication and customer service skills

• Autonomous go getter

• Familiar with MS Office 365, experience with common association platforms (including but not limited to Impexium, Higher Logic, Elevate) with the ability to adapt to new technology quickly

• Customer service, administrative, and team experience

This position offers a flexible, remote work environment. You will primarily work remotely, allowing you to enjoy the convenience of working from home. However, occasional in-person meeting attendance will be required for key meetings, team collaborations, or other important in-person activities.

AATA has a commitment to equal opportunity and a diverse, inclusive workforce that welcomes individuals of all backgrounds, including different races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, ages, veterans, and individuals with disabilities. Emphasize that diversity drives innovation and success.

Candidates MUST submit a COVER LETTER with RESUME to [e-mail] . No phone calls, please.