Community Education Programs Lead

Citadel Credit Union; Exton (PA); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Citadel Credit Union is seeking a Community Education Coordinator to lead and coordinate our education programs across the organization. The role supports educational programming, presenter engagement, content management, scheduling, and program administration, with a focus on expanding financial wellness outreach.

You will partner with internal teams, community partners, and the Citadel CARES team to deliver workshops, manage the presenter network, track participation, and report outcomes using

Qualifications

• Bachelor’s degree in Education, Communications, Business, Marketing, Community Development, Nonprofit Management, or related field preferred.
• 3-5 years of experience in program coordination, community engagement, education, training, event coordination, nonprofit programs, or related fields.
• Experience coordinating multiple projects, schedules, stakeholders, and priorities simultaneously.
• Strong presentation and public speaking skills with the ability to facilitate workshops and educational programs.
• Excellent organizational, project management, and time management skills.
• Strong written and verbal communication skills.
• Ability to build collaborative relationships with internal stakeholders, presenters, schools, nonprofit organizations, and community partners.
• Experience working with educational platforms, content management, learning resources, or training materials preferred.
• Experience with data tracking, reporting, and program measurement.
• Proficiency in Microsoft Office Suite; experience with CRM, community engagement, or event management platforms preferred.
• Ability to work independently while collaborating effectively across departments.

Responsibilities

• Coordinate community education programs, workshops, seminars, and learning opportunities.
• Manage program calendars, registrations, scheduling, logistics, and presenter assignments.
• Serve as a liaison between presenters, business units, and community organizations to coordinate educational programming.
• Coordinate community education requests and ensure timely follow-through.
• Identify opportunities to expand educational programming throughout Citadel's footprint.
• Serve as primary administrator for Everfi and related educational resources.
• Coordinate educational content, facilitator guides, presentations, and participant materials.
• Maintain Citadel's library of educational resources and workshop offerings.
• Support development and distribution of workshop flyers, promotional materials, registration communications, and participant resources.
• Evaluate and recommend new educational offerings and resources.
• Coordinate Citadel's presenter network, including Retail staff, Segment Employee Group Managers, and subject matter experts.
• Match educational opportunities with appropriate presenters based on audience, topic, and availability.
• Support presenter onboarding, communication, and access to educational resources.
• Encourage participation across business units.
• Deliver financial literacy workshops and educational presentations.
• Adapt presentation style to meet the needs of various audiences.
• Represent Citadel at educational events and community meetings.
• Maintain records of educational activities, presenters, participants, and requests.
• Track participation, outcomes, and key performance metrics.
• Manage reporting and program administration through Kadince and other systems.
• Identify trends and opportunities for program improvement, growth, and increased community reach.
• Perform other duties and special projects as assigned in support of Citadel CARES and the department's community impact objectives.

Skills

Presentation & public speaking

Organizational skills

Project management

Time management

Communication skills

Relationship building

Microsoft Office

CRM / event platforms

Education

Bachelor's degree in Education, Communications, Business, Marketing, Community Development, Nonprofit Management, or related field

Tools

Kadince

Microsoft Office Suite

CRM / event management platforms

Job description

Citadel Credit Union is seeking a Community Education Coordinator to lead and coordinate our education programs across the organization. The role supports educational programming, presenter engagement, content management, scheduling, and program administration, with a focus on expanding financial wellness outreach.

You will partner with internal teams, community partners, and the Citadel CARES team to deliver workshops, manage the presenter network, track participation, and report outcomes using