Community Director (Affordable Housing)

Indigo Real Estate Services; Pearl City (HI); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Retirement Savings Plan

Vacation Time

Sick & Safe Leave

Employee resource programs

Job summary

Indigo Real Estate is seeking a Property Manager to drive customer service and manage affordable housing communities. You will oversee daily operations, leasing, and resident relations while ensuring compliance with HUD and tax credit programs.

Join a team focused on safety, budget adherence, and community building, with responsibilities spanning marketing, reporting, and coordination with the Investment Manager.

Qualifications

• Excellent verbal and written communication skills.
• Experience managing more than one community.
• Able to work under pressure, self-motivated, and work with/without supervision.
• Experience with HUD and/or tax credit programs.

Responsibilities

• Plan, control, and direct day-to-day operation of the property.
• Maintain effective and harmonious resident relations.
• Manage the property in accordance with HUD and IRS program guidelines.
• Meet the financial objectives of the ownership and management.
• Ensure compliance requirements of the property are met.
• Be responsive to government agency standards and requirements.
• Lead training and management of personnel, leasing, collections, resident services, maintenance, budgeting, and reporting.
• Ensure adherence to safety policies and procedures.
• Collaborate on property marketing strategies.
• Assist in updates to advertisements/listings via ILS.
• Prepare materials for budgets and monitor cost center expenditures and forecasts.
• Provide general support to the Investment Manager and other duties as assigned.

Skills

Customer service

Multitasking

Communication

Problem-solving

Tools

Yardi management software

Job description

Job Description

At Indigo Real Estate, we attribute much of our success to the strengths of our team members and we are seeking a Property Manager who is passionate about customer service, property management, and affordable housing and who is driven to succeed.

We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service talents, multitasking and problem-solving skills, and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community and solution-oriented with a positive attitude.

Objectives of this Role:

• Responsible for planning, controlling, and directing the day-to-day operation of the property.
• Maintaining effective and harmonious resident relations.
• Manage the property in accordance with HUD and IRS program guidelines.
• Meet the financial objectives of the ownership and management.
• Responsible for ensuring the compliance requirements of the property are met.
• Be responsive to all applicable government agency standards and requirements.
• This role includes, but is not limited to, personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, accurate reporting, and compliance with all applicable laws and company policies.
• Ensure adherence to safety policies and procedures.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via third-party Independent Listing Services (ILS).
• Preparing materials for annual budgets and ongoing monitoring of cost center expenditures and forecasts, adhering to financial targets.
• General support for the Investment Manager, and other duties as assigned.

Desirable Qualifications

• Ability to communicate effectively both verbally and in writing.
• Experience successfully managing more than one community.
• Able to work well under pressure, is self-motivated, self-directed, and able to work with/without direct supervision.
• Experience in managing multifamily affordable property.
• Experience with HUD and/or tax credit programs.
• Yardi management software experience.
• The ability to communicate effectively both verbally and in writing.

Experience

• At least 3 years of property management experience
• Minimum of 2 years of HUD Multifamily Section 8 and/or Low-Income Housing Tax Credit experience
• Minimum of 2 years managing 55 or more units
• Knowledge of Yardi or similar housing software.
• Excellent verbal and written communication skills.
• Ability to exercise quick and accurate judgment and maintain confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to set priorities and multi-task with a strong attention to detail.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Compensation is highly competitive based on experience: $27.00-$29.00 per hour DOE
• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings Plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Numerous, additional employee resource programs
• Compensation: DOE – 401K, medical, dental, paid vacation, personal, and sick time available after successful completion of the introductory period.

Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]