Assistant Community Director

Indigo Real Estate Services; Bellingham (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) Retirement Savings plan

Vacation Time

Sick & Safe Leave

Vacation Time

Sick & Safe Leave

Numerous, additional employee resource

Job summary

A property management company in Bellingham, WA seeks an experienced Assistant Manager. This role emphasizes customer service and operational management of properties, including budgeting, team supervision, and compliance with regulations. Candidates should have at least 3 years of property management experience, especially in Low-Income Housing Tax Credit programs, and possess exceptional organizational and interpersonal skills. Competitive salary and comprehensive benefits are offered for full-time employees.

Qualifications

• Minimum of 3 years of property management experience.
• Experience with Low-Income Housing Tax Credit (LIHTC) program.
• Ability to communicate effectively both verbally and in writing.
• Extremely organized and structured.
• Experience with LIHTC programs and property management software (Yardi preferred).
• Presently or recently employed with a property management company.
• Minimum of 3 years of property management experience.
• Experience successfully managing more than one community.

Responsibilities

• Plan and direct daily operations of the property.
• Maintain effective resident relations.
• Ensure compliance with property requirements.
• Ensure compliance requirements of the property are met.
• Oversee training, leasing, collections, resident services, maintenance, budgeting, capital improvements, reporting, and policy compliance.
• Maintain safety policies and oversee site-level revenue and expenses, rent collection, and invoicing.
• Prepare annual budgets and monitor cost centers against forecasts, supporting the Investment Manager.

Skills

Customer service

Communication skills

Team supervision

Conflict resolution

Attention to detail

Organization

Tools

Yardi

Job description

Job Description

At Indigo Real Estate, we attribute much of our properties' successes to the strengths of our team members and we are seeking an experienced Assistant Manager who is passionate about customer service, affordable housing, and is driven to succeed.

Objectives of this Role

• Responsible for planning, controlling, and directing the day-to-day operation of the property, and for maintaining effective and harmonious resident relations.
• Must be capable of structuring the office workflow and organization of the office. Daily meetings with the team.
• Manage to meet corporate financial objectives and protect the value and integrity of the real estate, respective of all fair housing requirements and any applicable government agency standards.
• Responsible to ensure the compliance requirements of the property are met.
• This role includes, but is not limited to, personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, accurate reporting, and compliance with all applicable partners, laws and company policies.
• Ensure adherence to safety policies and procedures.
• Maintain accurate accounting for site level revenue and expenses including rent collection and timely submission of invoices and bids.
• Enact standards for weekly and monthly reporting, maintaining accurate resident files and affordable housing compliance, if applicable.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via thirdparty Independent Listing Services (ILS).
• Preparing materials for annual budgets and ongoing monitoring of cost center expenditures and forecasts, adhering to financial targets.
• General support for the Investment Manager, and other duties as assigned.

Desirable Qualifications

• Experience in managing multifamily or 55+ senior properties.
• Ability to supervise a team of 3 or more.
• Ability to communicate effectively both verbally and in writing.
• Extremely organized and structured.
• Experience with successfully managing more than one community.
• Able to work well under pressure, is self-motivated, self-directed, and is able to work with/without direct supervision. Tax Credit experience

Required Experience

• Presently or recently employed with a property management company.
• Minimum of 3 years of property management experience.
• Minimum of 3 or more years of experience working in the Low-Income Housing Tax Credit (LIHTC) program;
• Resume must include number of units for current and past employment.
• Experience in supporting lease-up/property launch goals and timelines.
• Experience successfully managing more than one community.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise quick and accurate judgement and maintain confidentiality
• Effective conflict resolution and customer service skills
• Ability to set priorities and multi-task with a strong attention to detail.
• Working knowledge of Yardi or other property management software preferred.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Numerous, additional employee resource programs