Community Director

Indigo Real Estate Services; Anchorage (AK); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) employer match

Paid holidays

Vacation time

Sick leave

Job summary

Indigo Real Estate Services is seeking an experienced Community Director to lead daily operations in the Seattle/Capitol Hill area, delivering exceptional customer service and hospitality while driving occupancy and resident satisfaction.

The role requires strong organization, initiative, and the ability to manage leasing, maintenance, budgeting, reports, and compliance, with weekend/holiday flexibility and a hands-on approach to data entry and accounting.

Qualifications

• Presently or recently employed with a property management company.
• Minimum of 2 years of property management experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise quick and accurate judgment and maintain confidentiality.
• Effective conflict resolution and customer service skills.
• Ability to set priorities and multi-task with strong attention to detail.
• Working knowledge of Yardi and RentCafe.

Responsibilities

• Plan, control, and direct the day-to-day operation of the property and maintain resident relations.
• Manage to meet corporate financial objectives and protect value and integrity of the real estate.
• Ensure compliance requirements of the property are met.
• Provide personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, and reporting.
• Enforce safety policies and procedures and maintain accurate site-level revenue/expenses.
• Coordinate and support property marketing, advertising, and listings updates (ILS).
• Prepare materials for annual budgets and monitor cost center expenditures and forecasts.
• Support Investment Manager and perform other duties as assigned.

Skills

Verbal & written comms

Multi-site management

Self-motivation

Attention to detail

Tools

Yardi

RentCafe

Job description

Job Description

At Indigo Real Estate, we attribute much of our properties' successes to the strengths of our team members and we are seeking an experienced Community Director to work in the Seattle/Capitol Hill area who is passionate about customer service, and is driven to succeed.

We are looking for a highly organized, energetic, self-starter who enjoys a fast-paced work environment and takes ownership in all aspects of their work. The successful candidate will possess outstanding customer service and sales talents, multitasking and problem-solving skills, and the ability to react with appropriate levels of discretion and urgency to situations or events that require quick response and superb communication. This candidate will be passionate about providing exceptional service and hospitality to consistently exceed customer expectations, finding great satisfaction in helping to create a sense of community. They will also demonstrate a strong sense of initiative, a collaborative work style, and a strong work ethic, taking pride in accurate data entry, accounting, compliance standards, reporting, and professional work products. This position may require weekend and holiday work. Physical aspects of the job include the ability to lift and carry up to 35 pounds, standing/walking for long periods of time, bending, kneeling, stooping, climbing, and balancing.

Objectives of this Role

• Responsible for planning, controlling, and directing the day-to-day operation of the property, and for maintaining effective and harmonious resident relations.
• Manage to meet corporate financial objectives and protect the value and integrity of the real estate, respective of all fair housing requirements and any applicable government agency standards.
• Responsible to ensure the compliance requirements of the property are met.
• This role includes, but is not limited to, personnel training and management, leasing, collections, resident services, maintenance, budgeting, capital improvements, accurate reporting, and compliance with all applicable laws and company policies.
• Ensure adherence to safety policies and procedures.
• Maintain accurate accounting for site level revenue and expenses including rent collection and timely submission of invoices and bids.
• Enact standards for weekly and monthly reporting, maintaining accurate resident files and affordable housing compliance, if applicable.
• Collaborate to support property marketing strategies consistent with established procedures.
• Assist in coordination and updates to advertisements and listings, especially via thirdparty Independent Listing Services (ILS).
• Preparing materials for annual budgets and ongoing monitoring of cost center expenditures and forecasts, adhering to financial targets.
• General support for the Investment Manager, and other duties as assigned.

Desirable Qualifications

• Ability to communicate effectively both verbally and in writing.
• Experience with successfully managing more than one community.
• Able to work well under pressure, is self-motivated, self-directed, and able to work with/without direct supervision.

Required Experience

• Presently or recently employed with a property management company.
• Minimum of 2 years of property management experience.
• Ability to communicate effectively both verbally and in writing.
• Ability to exercise quick and accurate judgment and maintain confidentiality
• Effective conflict resolution and customer service skills
• Ability to set priorities and multi-task with strong attention to detail.
• Working knowledge of Yardi and RentCafe.

Employment Benefits

Indigo offers a positive, team-oriented work environment, competitive salary, performance incentives, and a full benefits package for full-time employment upon meeting eligibility requirements.

• Medical/Dental/Vision
• Medical Flex-spend Account
• Life Insurance
• 401(k) Retirement Savings Plan with Employer match
• Vacation Time
• Sick & Safe Leave
• Paid Holidays
• Numerous, additional employee resource programs

401K, medical, dental, paid vacation, personal, and sick time available after successful completion of introductory period.

Indigo is committed to the full inclusion of all qualified individuals. As part of this commitment, Indigo will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail]