Community Development Manager

Jobtailor; San Francisco (CA); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Early-stage equity

Comprehensive healthcare benefits

401(k)

Job summary

Sagetap seeks a Community Development Manager based in the San Francisco Bay Area. You will be responsible for onboarding and engaging executive network members, ensuring they derive maximum value from the platform. Your role merges customer success with community growth, requiring a metrics-oriented mindset and excellent communication skills. The position offers a hybrid work model and a competitive salary range of $100-$140k plus equity and benefits.

Qualifications

• 3–7 years of experience in community growth or customer success.
• Strong executive presence and communication skills.
• Highly organized with operational discipline.

Responsibilities

• Own onboarding and activation of the executive network.
• Drive engagement and retention among senior technology leaders.
• Manage community programming and network development.

Skills

Customer success

Relationship building

Community growth

Metrics-oriented mindset

Executive engagement

Tools

HubSpot

Slack

Zoom

LinkedIn

Job description

Community Development Manager

Company Description

Sagetap is a rapidly growing startup changing how enterprise technology executives discover and evaluate software. Our AI-driven platform anonymously connects tech buyers with the industry’s most credible technology vendors, helping them cut through the noise and solve their biggest problems.

Backed by investors like NFX Ventures, Uncorrelated Ventures, and Emergent Ventures, we are on a mission to fundamentally change software discovery for senior technology leaders, fostering meaningful connections in a non-sales setting.

We’re a tight-knit, fast-moving team that values curiosity, transparency, and impact. If you’re energetic, results-oriented, and excited to work in an early-stage environment, come help us shape the future of technology buying at Sagetap.

Job Description

At Sagetap, activation and engagement are the engine of our marketplace.

As a Community Development Manager, you will own the onboarding, activation, engagement, and long-term success of the executive network that powers Sagetap. Your primary objective is to maximize Monthly Active Sages (MAS) by converting sign-ups into activated participants while building meaningful, long-term engagement across the network.

This is not a passive community management role. It is a high-touch, executive-facing growth function. You will engage directly with senior technology leaders, guide them toward Initiative creation, facilitate meaningful connections, and ensure they consistently realize value from the Sagetap network.

Your role sits at the intersection of customer success, community, marketplace growth, and executive relationship management. You will combine structured onboarding and activation discipline with thoughtful community programming, retention strategies, and relationship development.

You are comfortable operating with imperfect information, moving quickly, and building process where none exists.

What You Will Do

Own Onboarding & Activation

• Execute personalized LinkedIn and email outreach within 24 hours of every new Sage sign-up
• Run confident, structured onboarding calls with senior technology executives to qualify intent and drive meaningful engagement
• Guide Sages toward Initiative creation during or immediately following onboarding
• Clearly position Standard vs Pro engagement models
• Capture clear next steps before every onboarding interaction ends
• Recover incomplete sign-ups and unbooked onboarding flows
• Track activation status daily and proactively identify engagement gaps early

Drive Executive Engagement & Retention

• Build trusted relationships with Sages and ensure they feel supported, valued, and connected to the network
• Create thoughtful touchpoints that encourage repeat engagement and long-term participation
• Proactively re-engage inactive Sages through personalized outreach and relationship management
• Identify opportunities for meaningful Sage-to-Sage introductions and connections
• Strengthen long-term marketplace engagement through high-quality executive experiences

Own Community Programming & Network Development

• Plan and execute virtual roundtables, curated discussions, and executive-focused sessions
• Partner with Growth and Content to align programming themes with marketplace priorities
• Support occasional in-person gatherings and relationship-building opportunities
• Identify emerging themes, priorities, and relationship opportunities across the network
• Strengthen the network effect of the platform by fostering meaningful executive engagement, not just attendance

Manage Marketplace Insights & Operational Discipline

• Maintain strong CRM hygiene and structured reporting practices
• Monitor onboarding, activation, and engagement dashboards daily
• Establish and maintain tracking for MAS, Active Initiatives, and Initiative Progress
• Gather qualitative feedback and surface trends, friction points, and opportunities to leadership
• Test activation and engagement experiments and iterate based on results
• Partner cross-functionally with Product, Growth, Sales, and Leadership to improve the Sage experience

What We’re Looking For

• 3–7 years of experience in customer success, executive engagement, community growth, marketplace operations, or relationship-driven roles
• Strong executive presence and communication skills with the ability to engage senior technology leaders confidently
• Highly organized and operationally disciplined with strong follow-through
• Metrics-oriented mindset with experience managing funnels, engagement, or activation performance
• Strong relationship-building instincts and emotional intelligence
• Comfortable balancing strategic thinking with hands-on execution
• Curious, proactive, and resilient in fast-moving environments
• Experience working cross-functionally across Growth, Product, Sales, or Operations teams
• Excited to build systems, processes, and engagement programs from the ground up

Additional Information

• Location: Hybrid, San Francisco Bay Area
• Tools: Slack, Zoom, HubSpot, LinkedIn, and modern collaboration platforms
• Environment: High ownership, strong collaboration, and thoughtful flexibility

What You’ll Get

• Early-stage equity
• $100-$140k + 401(k)
• Comprehensive healthcare benefits
• Real ownership in shaping a category-defining executive marketplace
• Opportunity to work closely with a high-performing, mission-driven team
• Professional growth in a fast-moving startup environment

Why This Role Matters

The strength of Sagetap is not just who joins the network — it’s how deeply they engage.

This role helps transform sign-ups into active, connected, high-value participants who strengthen the marketplace over time. You will play a critical role in building trust, engagement, and long-term network value across the Sagetap ecosystem.

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed. We work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.