Community Development Advisor

Northstar-Memorial-Group; Hayward (CA); On-site; USD 52,000 - 68,000; Full time

Job summary

NorthStar Memorial Group is seeking a Bilingual Community Development Advisor at Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA. You will engage with the community, educate families about pre-need cemetery and funeral options, and guide them through thoughtful planning with heart and professionalism.

This role emphasizes building trust, scheduling seminars, setting appointments, providing park tours, and maintaining CRM records while staying current on regulations and

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and reliable transportation.
• Satisfactory driving record.
• Willingness to learn federal, state, and local cemetery/funeral regulations.
• Bilingual in Vietnamese, Tagalog or Spanish is required.

Responsibilities

• Build meaningful relationships with community organizations and groups.
• Schedule and conduct educational preplanning seminars in alignment with program.
• Set appointments and guide families through preplanning options and presentations.
• Provide professional park tours and first-class service.
• Prospect daily through seminars, leads, events, and outreach; track activity in CRM.
• Schedule 10–12 qualified pre-need appointments per week and manage paperwork.
• Respond to inquiries with consistent, professional follow-up; maintain documentation.
• Monitor performance metrics and adapt strategies; stay informed on veteran benefits.

Education

High School Diploma or Equivalent

Job description

Current job opportunities are posted here as they become available.

NorthStar Memorial Group is seeking a Bilingual (Vietnamese, Tagalog or Spanish) Community Development Advisor at Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA for Pre-Need Planning of Cemetery & Funeral Services

The Bilingual (Tagalog) Community Development Advisor serves families with personalized options to honor their loved ones before issues arise.

This role is about building trust in the community, educating families about their options, and guiding them through thoughtful preplanning decisions for cemetery property, merchandise, services, and prearranged funeral or cremation plans. It is part educator, part consultant, part relationship-builder and fully committed to serving families with professionalism and heart.

Responsibilities

You will be the face of Chapel of the Chimes Hayward Funeral Home and Memorial Park in Hayward, CA actively engaging with the community and helping families make confident, informed decisions about the future.

You will:

• Build meaningful relationships with churches, civic groups, veteran organizations, hospice partners, senior living communities, and other local organizations
• Schedule and conduct educational preplanning seminars in alignment with NorthStar Memorial Group’s established program
• Confidently set appointments and guide families through personalized preplanning and product presentations
• Provide professional and welcoming park tours
• Prospect daily through a variety of methods including seminars, company provided web leads, file reviews, outside events, and community outreach
• Schedule 10–12 qualified pre-need appointments per week and track all activity in CRM
• Respond to phone inquiries and follow up consistently and professionally
• Maintain accurate, timely contract paperwork and required documentation
• Track your performance metrics and continuously refine your approach
• Stay current on veteran benefits, Social Security benefits, and other end-of-life planning considerations
• Deliver world-class service with a positive attitude and a “whatever it takes” mindset
• Participate in ongoing training with sales and regional leadership

Key Qualities

You are a relationship-driven professional who is comfortable initiating conversations and building trust. You thrive in a performance-based environment but understand that success in this role is rooted in service, integrity, and consistency.

Qualifications

• A high school diploma or equivalent
• A valid driver’s license and reliable transportation
• A satisfactory driving record
• Working knowledge (or willingness to quickly learn) federal, state, and local regulations related to the cemetery and funeral profession
• Strong organizational skills and attention to detail
• The ability to manage your time independently and stay disciplined in daily prospecting
• Bilingual in Vietnamese, Tagalog or Spanish is Required

Preferred Qualifications

Preplanning is one of the greatest gifts families can give one another. As a Community Development Advisor, you are helping families reduce stress, protect their wishes, and make decisions from a place of clarity rather than crisis.

This is a career for someone who wants to Compassionately, Creatively, and Proactively build a business within a community.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.