Community Crisis Outreach Specialist

AltaPointe Health; Mobile (AL); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

AltaPointe Health in Mobile, AL seeks an Outreach Specialist to respond to crisis calls, schedule and attend face-to-face visits, educate families on crisis de-escalation, and coordinate care with AltaPointe programs.

The role emphasizes community-based services, safety planning, and collaboration with treatment teams, with a focus on timely crisis response, documentation, and adherence to Alta Pointe policies.

Qualifikationen

• Masters degree in a mental health discpline.
• Must be 23 years of age or older; has and maintains a valid Alabama driver’s license with a good driving record and must have proof of current liability insurance.

Aufgaben

• Responds to crisis calls in a timely manner
• Makes face to face visits when calls come into CarePointe or the Outreach Liaison
• Provides services in the community, consumer’s homes, etc.
• Recognizes the elements of a crisis state and deescalates or resolves situations
• Effectively determines the level of response needed in crisis situations
• Assists in contacting family members if needed
• Communicates effectively with CarePointe to assist in finding appropriate placement when necessary
• Evaluates the consumer for community referrals needed
• Educates families on de-escalating crisis situations including safety plans
• Assists in securing emergency medical services or law enforcement if needed
• Advocates on behalf of the consumer to secure community resources
• Collaborates with the treatment team members and outside sources in the delivery of services
• Follows up with consumers that are in AltaPointe’s Adult Outpatient Programs who may be decompensating or at high risk
• Travels to consumer’s homes to ensure medication compliance as needed
• Utilizes appropriate communication methods to ensure appropriate communication with individual consumers’ treatment teams
• Handles and triages calls from multiple referral sources
• Effectively demonstrates the application of adult specific competencies
• Provides transportation to services on a limited basis
• Seeks clinical supervision and consultation as needed
• Accepts and employs suggestions for improvement
• Actively works to enhance case management skills
• Documents in a timely fashion per Alta Pointe policy
• Documents using Avatar appropriately
• Documents appropriate, complete, and comprehensive assessments
• Documents in detail the resolution of crisis situations and linkage to appropriate follow up sources
• Documents in a clear and concise manner services provided before the completion of the shift
• Documents legibly
• Effectively manages caseload based on consumer needs
• Meets Alta Pointe productivity standards
• Treats consumers with care, dignity and compassion
• Respects consumer’s privacy and confidentiality
• Is pleasant and cooperative with others
• Assists consumers and visitors as needed
• Personal values don’t inhibit ability to relate and care for others judgments
• Is sensitive to the consumer’s needs, expectations and individual differences
• Is gentle and calm to consumers and families
• Actively participates in Performance Improvement activities
• Actively participates in Alta Pointe committees as required
• Completes assigned tasks in a timely manner
• Follows Alta Pointe policies and procedures
• Attends to required in-service training and other workshops

Ausbildung

Master's degree in a mental health discpline.

Jobbeschreibung

AltaPointe Health in Mobile, AL seeks an Outreach Specialist to respond to crisis calls, schedule and attend face-to-face visits, educate families on crisis de-escalation, and coordinate care with AltaPointe programs.

The role emphasizes community-based services, safety planning, and collaboration with treatment teams, with a focus on timely crisis response, documentation, and adherence to Alta Pointe policies.