Community Coordinator

sus.com; New York (NY); Hybrid; USD 41,000 - 46,000; Full time

Job summary

S:US is seeking a Community Coordinator in New York to help clients access housing, wellness, and mental health services. You will coordinate telehealth visits, support transitions to housing, and work with the ACT Team to plan and monitor care plans.

Responsibilities include coordinating appointments, assisting with HRA applications, and arranging transportation. The role emphasizes confidentiality, collaboration, and strong communication as part of an interdisciplinary team.

Qualifications

• HS Diploma/GED and/or Peer Certification required; Bachelor's Degree in related field preferred.
• Experience in the Mental Health service field preferred.
• Strong collaborative, organizational and time management skills.
• Demonstrates a person-centered values-based approach to services.
• Excellent written and verbal communication; client-facing skills.

Responsibilities

• Facilitates telehealth video calls for team providers on a monthly and/or quarterly basis.
• Assist with tele-visits to ensure clients are trained to do telehealth.
• Create a wellness action plan tailored to each consumer’s needs, with providers and community orgs.
• Provide clients with ongoing follow-up regarding graduation and housing goals.
• Support the team with telehealth/field visits (up to 10-12 per month).
• Escort clients to AOT appointments as needed.
• Coordinate transportation resources for medical appointments and reminders.

Skills

Compassion

Organizational skills

Time management

Person-centered approach

Attention to detail

Written and verbal communication

MS Office proficiency

Interdisciplinary collaboration

Scheduling

Group planning

Confidentiality

Professional demeanor

Education

HS Diploma/GED

Peer Certification

Bachelor's degree in related field

Tools

MS Office

Job description

Min

USD $41,000.00/Yr.

Max

USD $46,340.00/Yr.

Position Overview

SCOPE OF ROLE:

The Community Coordinator is committed to removing the client's barriers to care by identifying critical resources for our persons served, helping them navigate through health care services and systems, and promoting consumer health. The Community Coordinator provides housing, wellness, and stabilization services to the person’s served on the SUS ACT Teams. The Community Coordinator supports the Team Providers, Psychiatrist and Nurse Practitioners, by facilitating telehealth video calls between the providers and persons served to mental health care services. The Community Coordinator will also support the team by coordinating service needs, processing HRA applications, scheduling medical and mental health appointments, and assisting with other program requirements. The purpose of the Community Coordinator is to quickly and effectively assist person’s served with transition to housing, coordinate mental health needs with the health center as they graduate from ACT Services, and provide general support based on needs.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Facilitates telehealth video calls for team providers on a monthly and/or quarterly basis.
• Assist with tele-visits to ensure clients are trained to do telehealth
• Create a wellness action plan tailored to each consumer’s needs, working collaboratively with providers and other community-based organizations to ensure client receives comprehensive and coordinated care, regarding health, transition to outpatient programs, and connection to housing.
• Provide clients with ongoing follow-up, with regards to the graduation and housing goals
• Support the team by conducting telehealth and/or field visits needed- no more than 10-12 a month.
• Support team with 2-person visits for high risk clients.
• Support team with escorting clients to AOT appointments
• Seek out existing community medical and mental health resources and provide information and referrals for to clients as needed.
• Assist clients with medication review and understanding directives from team provider in order to address mental health conditions and decrease utilization of hospitals
• Coordinate transportation resources for medical appointments, escort to appointments and provide appointment reminders as needed.
• Support around recreational activities.
• Additional responsibilities may be added as position evolves.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• HS Diploma/GED and/or Peer Certification required, Bachelors Degree in related field, Mental Health, Social Work, preferred
• Experience in the Mental Health service field preferred

PREFERRED QUALIFICATIONS & SKILLS

• Compassion, high quality care and dedication
• Strong collaborative, organizational and time management skills
• Demonstrate a person-centered values-based approach to services
• Demonstrate keen attention to detail
• Effective written and oral communication skills; ability to articulate and communicate messages for internal and external audiences
• Proficiency in MS Office and database software
• Willingness and ability to function as part of an interdisciplinary team
• Communicates, plans, and coordinates with other team members the scheduling of meetings with consumers
• Participates actively in group planning, implementation, and processing as requested
• Fulfills scheduling requirements.
• Maintains patient confidentiality at all times
• Represents the organization in a positive and professional manner in the community.

Company Overview

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on ourBenefits Pageand see how S:US invests in you.

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individualpotentialand continuous quality improvement.

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equalopportunityand reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use ofservicesanimals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact theLeave [e-mail].

ID

2026-18778

Work Location

In Person