Community Coordinator

Gilbane Development; New York (NY); On-site; USD 36,368 - 51,797; Full time

Benefits offered by this job

Competitive health and welfare benefits

Generous profit-sharing/401k plan

Education investment through Gilbane University

Job summary

A prominent construction firm is seeking a reliable, bilingual Support Assistant in New York City. The candidate will assist with apartment access scheduling, resident communication, and renovation project management. Ideal applicants need strong communication skills, are proficient in Microsoft Office, and have experience in data entry. Competitive hourly pay is offered, along with a comprehensive benefits package.

Qualifications

• Bilingual (English-Spanish) is required.
• Excellent communication and administrative skills are necessary.
• Comfortable working both over the phone and in-person.

Responsibilities

• Schedule access for contractors and residents for renovations.
• Create and deliver letters and notices in English and Spanish.
• Organize monthly update meetings for residents.

Skills

Bilingual (English-Spanish)

Excellent communications

Organizational skills

Comfortable working with tenants

Knowledge of Microsoft Word and Excel

Tools

Procore

Sharepoint

Job description

Overview

Gilbane Development Company is looking for a reliable, bi-lingual Support Assistant in New York City. The Support Assistant will work at a Construction Site Office located in West Harlem with the Project Manager and Assistant Project Managers. The project is in the first year of a three-year in-place renovation project. The development contains six 20-story buildings with a total of 1,272 apartments. Construction includes unit access for full renovations of apartments, building masonry repairs, new roofs, heating system replacement, elevator overhauls, public hallways and lobbies renovations, and grounds improvements. The Support Assistant will work with a small team representing Ownership, usually in close coordination with the general contractor, property management company and the on-site supportive service provider. Work will include evening meetings, generally once a month.

Responsibilities

• Work with residents to schedule access to apartments for contractors to complete work (based on larger project timetable); this work may include responding to requests for special accommodation e.g. temporary moves to other units within the development
• Create letters and notices in English and Spanish (with input from Project Manager) about start and status of construction work for individual residents and whole buildings
• Deliver letters and notices for residents under doors; post in buildings
• Call residents to follow-up on scheduled appointments; communicate with contractors when residents request rescheduling for example vacation, illness
• Organize monthly update meetings for residents
• Answer residents’ calls requesting updates or providing comments on renovation work
• Take photographs of existing conditions in apartments and common interior spaces, catalog and upload images
• Help Assistant Project Manager with data entry regarding status of renovation work (will be trained to use Procore, an industry standard project management software; Sharepoint a Microsoft Office product for information sharing)
• Surveys to confirm resident satisfaction with renovation work
• Working one-on-one with households who need assistance packing/preparing for renovation work

Qualifications

• Bilingual (English-Spanish) is required
• Excellent communications and administrative skills
• Comfortable working on the phone and in-person with tenants in NYCHA buildings
• Knowledge of Microsoft Word and Excel
• Data entry experience preferred (working in spreadsheets and forms)

Compensation

For New York, New York this position pays $32 per hour. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Benefits

Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test.

Equal Opportunity Statement

Gilbane is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status.