Community Connector (Remote) - WA ONLY

Molina Healthcare Inc; Washington; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Molina Healthcare seeks a local Community Health Worker to support member advocacy and connect vulnerable individuals with health and social services. You will travel to members' homes, shelters, and provider offices to assist with navigating benefits and scheduling care.

The role emphasizes non-clinical paraprofessional support, strong customer service, and collaboration with field teams; travel 50-80% may be required depending on state contracts.

Qualifications

• At least 1 year of health care experience with underserved or special needs populations.
• CHW certification may be required for certain states.
• Valid and unrestricted driver's license and reliable transportation for travel requirements.
• Ability to multi-task applications while speaking with members.
• Excellent customer service and communication skills.
• Organizational and time-management skills.
• Willingness to learn other lines of business and software systems.

Responsibilities

• Engages with members as an advocate and resource to support health care needs.
• Collaborates with health care services team on non-clinical paraprofessional duties in the field.
• Helps members navigate and maximize health plan benefits and schedule appointments.
• Assists members in accessing social services and community resources.
• Provides outreach to locate disconnected members with special needs.
• Conducts research to locate hard-to-contact members by leveraging internal databases and community locations.
• Participates in outreach efforts (telephonic or face-to-face).
• Guides members to maintain Medicaid eligibility and other financial resources.
• Local travel 50-80% may be required.

Skills

Excellent customer service

Verbal and written communication

Organizational and time-management

Ability to multitask

Microsoft Office proficiency

Education

CHW certification

CMA certification

Tools

Microsoft Office

Job description

JOB DESCRIPTION Job Summary

Provides support for community-based member advocacy activities. Serves as a local member advocate and resource, using knowledge of the community and resources available to engage and assist vulnerable members in managing health care needs. Contributes to overarching strategy to provide quality and cost-effective member care.

Essential Job Duties

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits. Assistance may include: scheduling appointments with providers, arranging transportation for health care visits, getting prescriptions filled and following-up with members on missed appointments.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact (e.g., reviewing internal databases, contacting member providers or caregivers or travel to last known address or community resource locations such as homeless shelters, etc.)
• Participates in ongoing or project-based activities that may require extensive member outreach (telephonic and/or face-to-face).
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Required Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Preferred Qualifications

• Community Health Worker (CHW) certification (for states other than Ohio, and California, where it is required).
• Certified Medical Assistant (CMA).
• Bilingual based on community need.
• Familiarity with health care systems.
• Knowledge of community-specific culture.
• Experience with/or knowledge of health care systems, community resources, social services, and/or health education.

• Molina Healthcare offers a competitive benefits and compensation package.

Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V