Community Clinic Supervisor

Animal Friends Alliance; Fort Collins (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

SIMPLE IRA

Four Major Holidays

First Stop Health

Job summary

Animal Friends Alliance in Fort Collins, CO, seeks a Community Clinic Supervisor for our new program opening in October. This full-time role manages clinic operations, supervises veterinary assistant and client services staff, and ensures humane animal care and compliance with regulations.

The position reports to the Clinic Manager and requires strong customer service as well as organizational skills. Responsibilities include maintaining sanitation protocols, coordinating training, and promoting

Qualifications

• Requires 1 year working with animals in a professional or volunteer capacity.
• Preferred: 2 years working with animals with 1 year supervisory experience.
• High School diploma or equivalent required; college coursework preferred.

Responsibilities

• Oversee community clinic functions and supervise the clinic veterinary assistant and client services representative.
• Ensure effectiveness of departmental operations and safe, humane care for all animals.
• Promote Animal Friends Alliance’s mission and provide excellent customer service to clients, donors, and volunteers.
• Maintain sanitation protocols and compliance with state/local laws; enforce clinic protocols.
• Act as Manager on Duty when the Community Clinic Manager is unavailable and coordinate training.

Skills

Verbal communication

Customer service

Prioritization

Stress management

Basic computer skills

Learning aptitude

Detail oriented

Education

High School diploma

Two years of college

Tools

Google Suite

Veterinary software

Job description

Description

New Program Opening in October

Full Time

Wage: $20.31 - $24.31 DOE and DORA-issued RVT

Benefits: Medical, Dental, Vision, SIMPLE IRA, Four Major Holidays, First Stop Health

Required: 1 year working with animals in a professional or volunteer capacityPreferred: 2 years working with animals in a professional or volunteer capacity, with 1 year of supervisory experience

General

The Community Clinic Supervisor is responsible for overseeing the community clinic functions, the clinic veterinary assistant and client services representative team members, and ensuring the effectiveness of departmental operations. They will work collaboratively to provide safe and humane care and to execute procedures, services, and treatments for all animals utilizing the community veterinary clinic. The Community Clinic Supervisor enforces state and local laws and regulations and maintains and implements cleaning protocols and proper sanitation to prevent the spread of disease.

Major Duties and Responsibilities:

• Provide quality customer service while promoting Animal Friends Alliance’s mission, services, programs, and events to the public, including but not limited to clients, donors, volunteers, interns, and supporters
• Cultivate positive relationships with clients, volunteers, interns, and co-workers through professional, courteous, and educational interactions
• Carries out daily tasks, follows through on matters, and takes appropriate action to deal with occurring situations in order to ensure efficient clinic operations
• Perform the duties of a Veterinarian Assistant and Client Service Representative as needed
• Actively pursue disease control by continually upgrading sanitary procedures
• Ensures organization protocols are followed
• Upgrade protocols in all aspects of functionality when needed/appropriate
• Acts as the ”Manager on Duty” if the Community Clinic Manager is unavailable
• Works closely with interns and helps facilitate training and support as needed
• Assists with supply ordering and ensures appropriate levels of inventory are maintained
• Ensures backstock supply areas are clean, maintained, and organized
• Communicates with staff and interns to ensure smooth operations

Other Duties:

• Assists the Community Clinic Manager with monthly cleaning/clinic upkeep, and maintenance
• Assists the Spay/Neuter Clinic team when needed
• Work alongside the Spay/Neuter Clinic Supervisor and Manager when needed
• Assists the shelter team when needed
• Attends quarterly departmental meetings
• Helps organize emergency trainings as needed
• Ensures the quality of equipment through weekly checks

Organization-Wide Duties:

• Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action.
• Represents Animal Friends Alliance in a professional and courteous manner at all times.
• Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates, and champions volunteers and their work.
• Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs.
• Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk.
• Learns basic duties of other departments and supports other departments and staff.
• Monitors, supports, motivates, and accredits volunteers and their work.
• Understands and operates by Animal Friends Alliance’s core values.
• Regular and timely presence onsite.

Work Environment:

• Work performed in an animal shelter and an office setting
• Potential for exposure to zoonotic diseases and cleaning chemicals
• Potential for exposure to dangerous and fractious animals
• Potential exposure to high noise levels when in the kennel area
• Potential for animal bites and scratches while handling animals

Unusual Demands

• Work is subject to frequent interruptions.
• The employee is subject to work weekends, holidays, and beyond the normal scheduled hours of work.
• The employee is subject to working outside in a variety of weather conditions.

Requirements

Education/Experience:

Education:

• Required: High School diploma or equivalent
• Preferred: Two years of college or equivalent experience

Experience:

• Required: 1 year working with animals in a professional or volunteer capacity
• Preferred: 2 years working with animals in a professional or volunteer capacity, with 1 year of supervisory experience

Miscellaneous:

• Valid Driver’s License: Required
• Sincere interest in Animal Friends Alliance’s mission & vision

Knowledge:

• Knowledge of animal breed, behavior, handling, and care
• Basic technical procedures used in a veterinary hospital: Intravenous catheterization, subcutaneous injections, anesthesia and vaccination guidelines, and experience in veterinary and sheltering software.
• Knowledge of Google Suite, including Gmail & Docs, and Sheets

Skills:

• Effective verbal communication skills for in-person and telephone contact
• Excellent customer service skills, particularly with a variety of client situations
• Able to prioritize duties and perform multiple tasks
• Able to work in a high-stress, fast-paced environment
• Basic computer skills
• Ability to learn, retain, and communicate a wide variety of information
• Detail oriented

Abilities:

• Able to work with a budget
• Able to work with animals
• Able to work with disinfectants and cleaning supplies
• Able to perform physical work including scrubbing, mopping, lifting, walking, and bending
• Able to handle animals safely and effectively
• Able to perform basic technical duties such as administering vaccinations and treatments, performing TPRs

Physical, Sensory, and Mental Requirements:

Physical:

Frequent

• Sit, stand, walk, bend, squat, kneel, crawl, reach above head, and push/pull objects
• Lift & carry up to 50 pounds unassisted, over 50 pounds with assistance
• Exposure to hazards: Biological, Chemical, Noise, Sharp instruments
• Exposure to marked changes in temperature

Occasional

• Write legibly
• Climb
• Operate standard pedals in a company vehicle.
• Use of a microwave

Sensory Requirements:

Required

• Can hear normal tones
• Can hear soft tones
• Eyesight - Normal/corrected to 20/40
• Eyesight - Close eye work
• Eyesight - Color recognition

Important

• Can distinguish smells
• Can distinguish temperatures by touch/proximity
• Not applicable
• Can distinguish tastes

Mental Requirements:

Required

• Ability to read, speak, and write English
• Ability to control emotions
• Ability to cultivate and project a positive attitude in the work setting and when representing Animal Friends Alliance in public.
• Ability to work with controlled substances
• Ability to handle stress

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.