Community Clinic Coordinator - MSPCA-Angell Cape Cod

HumanePro; Massachusetts; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental and life insurance

403(b) retirement plan

Tuition reimbursement

Paid holidays

Sick time

Vacation time

Employee discounts for pet health care

Free on-site parking

Job summary

HumanePro's Cape Adoption Center Community Clinic is seeking a full-time coordinator to oversee spay/neuter and medical care services, ensuring smooth operations and compassionate client communication. The role serves as the primary contact for clients, assesses financial need for services, coordinates complex medical cases, schedules appointments, and streamlines intake and discharge with volunteers.

You will work with staff to meet mission-driven needs and help provide affordable care to pets

Qualifications

• At least one year of experience in an animal shelter, animal clinic, or similar environment.
• At least one year of experience in a customer service or social service role.
• Cover letter showcasing writing skills required.

Responsibilities

• Serve as the primary contact for clients to coordinate and communicate services offered at our Cape Community Clinic.
• Assess the financial need and approval for veterinary services for pets of low income owners.
• Coordinate sensitive and complex medical cases with clients.
• Coordinate the workflow of the clinic, schedule appointments, and facilitate intake and discharge of animals.
• Work with staff to assess and determine mission-centric program needs.
• Train and work with volunteers to streamline intake and discharge of spay/neuter and medical care clients.
• Inventory of veterinary supplies and other veterinary assistant duties as assigned.

Skills

Interpersonal skills

Organized with attention to detail

De-escalation techniques

Dog/Cat care knowledge

Excellent communication skills

Job description

HumanePro's biweekly e-newsletter delivers the latest news, training, education opportunities and special offers to help you in your work with animals.

Job Description

This is a full time 40 hour a week position. Monday - Friday 7:30am-4:30pm.

This is an exciting position in our MSPCA-Angell Cape Adoption Center Community Clinic. The primary responsibilities of this position are overseeing and coordinating spay/neuter and medical care services provided by the MSPCA-Angell Cape Community Clinic.

Our animal clinic provides medical care to the animals at our Cape Adoption Center as well as low cost spay/neuter and acute outpatient veterinary care for animals of low income pet owners. The MSPCA has the largest network of low cost veterinary clinics in New England. The goal of our Community Clinics is to provide affordable and accessible care and help keep families together with their pets. At our Cape Clinic, we see an average of 275 owned patients a month and help care for over 1,500 shelter animals through the year. The position offers exposure to a diversity of surgical and medical cases rarely seen in private practice.

THE POSITION:

• Serve as the primary contact for clients to coordinate and communicate services offered at our Cape Community Clinic.
• The assessment of financial need and approval for veterinary services for pets of low income pet owners.
• Coordinate sensitive and complex medical cases with clients.
• Coordinate the workflow of the clinic, schedule appointments, and facilitate the intake and discharge of animals.
• Work collaboratively with staff to assess and determine mission- centric program needs.
• Train and work closely with volunteers in order to streamline intake and discharge of spay/neuter and medical care clients.
• Inventory of Veterinary supplies and other veterinary assistant duties as assigned.

Enjoy a consistent schedule that allows for a work-life balance while also having the excitement of an urgent care clinic, providing lifesaving care to animals in need. Make a real difference in the lives of people and pets by providing care to homeless animals in need and providing accessible and affordable veterinary care to underserved communities.

APPLICANT REQUIREMENTS:

We are looking for applicants with at least one year of experience in an animal shelter, animal clinic, or similar environment, as well as, at least one year of experience in a customer service or social service role. Applicants also need:

• Excellent interpersonal skills
• Well organized with great attention to detail
• Skilled at de-escalation techniques with emotional clients
• Strong knowledge of general dog/cat care, as well as a love for animals and people

As this position requires excellent verbal and written communication skills, we require applicants to include a cover letter showcasing your writing skills.

WHO WE ARE:

At our Cape Adoption Center we care for over 1,500 animals each year with a 95% live release rate. Take a virtual tour of our adoption center! The MSPCA‑Angell is one of the oldest and most venerable humane organizations in the world, and working in an environment that clearly delivers on its mission of advancing the health and welfare of animals adds an important dimension to our work.

OUR BENEFITS:

• Health, dental and life insurance
• 403(b) retirement plan
• Tuition reimbursement
• Paid holidays
• Sick time
• Vacation time
• Employee discounts for pet health care
• Free on-site parking

This is a full time job