Community Choice Program Associate

Forgotten Harvest; Oak Park (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Forgotten Harvest seeks a Market Operations Assistant to support the Community Choice Market in Oak Park, MI. You will greet clients and volunteers, assist with client registration, data entry, and scheduling, and help ensure safe, equitable food distribution.

You'll work with the Market Team to stock, check in visitors, and maintain a clean, organized space while upholding food safety standards and organizational policies. A collaborative, service-minded attitude is essential.

Qualifications

• Experience in assisting clients in a service setting.
• Ability to enter data accurately and maintain records.
• Strong interpersonal skills with volunteers and clients.

Responsibilities

• Greet clients and volunteers with courtesy and empathy.
• Check in clients on arrival; schedule next appointments; register new clients.
• Assist in data entry for clients and volunteers and respond to inquiries.
• Assist with stocking products and support daily opening/closing duties.
• Maintain cleanliness and organization of the market and ensure safety standards.

Skills

Customer service

Attention to detail

Communication

Data entry

Education

ServeSafe Certification

FH Van Certification

Hilo Certification

Tools

Microsoft Office

Job description

Provides operational support for the Community Choice Market by working with volunteers, assisting clients, maintaining a safe and organized environment, managing client registration and data entry, and ensuring the efficient and equitable distribution of food. This role serves as a key point of contact for clients and volunteers, upholds food safety and organizational standards, and supports the mission of Forgotten Harvest through exceptional customer service, teamwork, and community engagement.Duties/Essential Functions:Uphold Mission, Vision and Values of Forgotten Harvest.Provides oversite for general safety of the Clients and Volunteers at the Community Choice Market Campus while operatingAssist with daily opening or closing duties, check in volunteers on Galaxy and maintain accurate volunteer records.Work with the Market Team to determine items to be pulled and stocked by volunteers.Assist with stocking products throughout shift as needed, help volunteers, guide them on what needs to be restocked.Work with volunteers to complete multiple tasks and needs of the Community Choice MarketCheck in clients as they arrive and schedule next appointments, register new clients, and answer questions.Data entry for clients and volunteersReturn calls, voicemail and other communications.Orient volunteers with the shopping process, help if needed.Ensure the efficient and equitable distribution of food to the clients in accordance with program guidelines and applicable laws.Maintain cleanliness and organization of the market.Monitor food quality and safety standards, ensuring proper handling and storage.Greeting clients/volunteers with courtesy, respect, and empathy.Provide information about Forgotten Harvest Resources or programs to clients as needed.Assist in transportation of food or items to other locations as neeed.Adherer to all organizational policies and procedures.Provide clear instructions and guidance to volunteers to efficient operations.Represent the organization in a positive and professional manner.Ability to work independently and as part of a team.Commitment to the mission and values Forgotten Harvest.Knowledge of food safety regulations (FH will provide ServeSafe Certification)Sensitivity to the needs of low-income individuals and families.Qualifications:Basic Microsoft office skills (excel, word, power point, outlook)Desire to work closely with the clients and volunteers of Forgotten HarvestAttention to detail.Must have valid driver’s license, acceptable driving record as determined by FH insurance company, and valid personal auto insuranceMust have or obtain ServeSafe CertificationMust be able to obtain internal FH Van CertificationWorking Conditions/Physical Requirements:General office and warehouse working conditions and outdoor food distributionAbility to lift and carry up to 40 pounds and perform physical tasks associated with Loading, unloading, and setting up.Ability to use Forgotten Harvest Equipment as neededHave or be willing to obtain hilo certificationOccasional overtime hours