Community Center Welcome & Programs Supervisor

City of Brooklyn Park; Brooklyn Park (MN); On-site; USD 45,000 - 70,000; Full time

Job summary

City of Brooklyn Park is seeking a Facility and Customer Care Specialist to deliver hands-on customer service at the Welcome Desk of the Zanewood Recreation Center. You will support youth, families, and the community, ensuring safe daily operations and supervising seasonal staff.

Responsibilities include coordinating rentals, managing calendars, and maintaining manuals, with collaboration across leadership teams and partnerships with local schools and city departments.

Qualifications

• Associate degree in parks and recreation, communications, youth services, social services, or related field.
• Three (3) years of experience in an office environment, business, public administration or closely related field.
• Valid driver's license; CPR/First Aid training within one year.

Responsibilities

• Greet visitors and provide exceptional customer service at the Welcome Desk.
• Manage building scheduling in RecTrac and coordinate program spaces.
• Oversee rental process, contracts, and supervision for external events.
• Recruit, hire, and train seasonal Welcome Team staff and manage payroll.
• Coordinate with Maintenance for space setup and cleaning.
• Develop and maintain facility and operation manuals.

Skills

Customer service

Team leadership

Communication

Training

Scheduling

Budget awareness

Education

Associate degree (parks and recreation / communications / youth services / social services)

Tools

RecTrac/WebTrac

Microsoft Office

Job description

City of Brooklyn Park is seeking a Facility and Customer Care Specialist to deliver hands-on customer service at the Welcome Desk of the Zanewood Recreation Center. You will support youth, families, and the community, ensuring safe daily operations and supervising seasonal staff.

Responsibilities include coordinating rentals, managing calendars, and maintaining manuals, with collaboration across leadership teams and partnerships with local schools and city departments.