Community Center Customer Experience Technician

City-of-Keller,-Tx; Keller (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Keller seeks a clerical/customer service professional to support the Keller Senior Activities Center. The role involves front-desk duties, guest services, phone handling, cash handling, and assisting with program registration and communications.

The candidate should have a high school diploma or GED, 1–3 years of related experience, and be able to obtain First Aid/CPR certification within five months. Proficiency in Microsoft Office is required.

Qualifications

• Requires high school diploma or GED and 1–3 years of related work experience.
• First Aid and CPR certifications from recognized providers or ability to obtain within five months of hire.
• Ability to type, read and write letters, memos, emails, public notices, etc.
• Ability to work under high demands, short time constraints in a fast-paced environment.
• Ability to establish and maintain effective working relationships with City/public officials, contractors, vendors, and the public.
• Ability to develop spreadsheets, reports, and other job-related analysis.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Must possess a valid Texas Class C driver license.
• Must pass post-offer pre-employment processes including drug screen and background checks.

Responsibilities

• Provide general clerical and customer service at Keller Senior Activities Center.
• Guest services, answering phones, cash handling, message dissemination, information gathering, and complaint handling.
• Assist with program registration and social media management, and help with set up/break down for programs.
• Perform additional duties as assigned.

Education

High school diploma or GED

1–3 years of related work experience

First Aid and CPR certifications

Tools

Microsoft Office

Excel

PowerPoint

Word

Job description

City of Keller seeks a clerical/customer service professional to support the Keller Senior Activities Center. The role involves front-desk duties, guest services, phone handling, cash handling, and assisting with program registration and communications.

The candidate should have a high school diploma or GED, 1–3 years of related experience, and be able to obtain First Aid/CPR certification within five months. Proficiency in Microsoft Office is required.