Community Case Manager

Chrysalis Health; Dallas (TX); On-site; USD 43,000 - 45,000; Full time

Job summary

True Mental Health Services is seeking a dedicated Community Case Manager to help individuals navigate mental health services and community resources in home and community settings.

You will conduct assessments, develop service plans, connect clients with resources, and advocate for needed services while maintaining documentation and coordinating with providers and families.

Qualifications

• Bachelor’s degree in Psychology, Social Work, or related behavioral health field.
• Valid Texas driver’s license with acceptable driving history.
• Ability to pass criminal background screenings and transport clients in a personal vehicle.
• Bilingual candidates strongly encouraged to apply.

Responsibilities

• Conduct service needs assessments and ongoing client evaluations.
• Develop, implement, and review individualized service plans.
• Connect clients and families with community resources and support services.
• Coordinate care with providers, families, schools, medical professionals, and community agencies.
• Advocate for clients to obtain needed services and benefits.
• Monitor client progress and adjust services as needed.
• Assist with discharge planning and aftercare coordination.
• Maintain accurate clinical documentation and case notes within required timeframes.
• Participate in daily team meetings and case reviews.
• Complete chart audits and ensure Medicaid compliance standards are met.
• Serve as a liaison between clients, families, referral sources, and providers.
• Support clients experiencing psychiatric, substance use, or crisis-related challenges.
• Maintain professionalism and compassionate care in all interactions.

Skills

Compassionate

Organized

Independent field work

Rapport building

Knowledge of community resources

Education

Bachelor’s Degree in Psychology, Social Work, Medicine, Nursing, Rehabilitation Counseling, Sociology or related behavioral health field

Job description

Community Case Manager

Behavioral Health | Community-Based Services | Full-Time

$43,000.00 - $45,000 + Bonus Opportunities + Benefits + PTO + Mileage Reimbursement

Are you passionate about helping individuals and families navigate mental health services and community resources? Join a mission-driven behavioral health organization where your work directly impacts lives every day.

At True Mental Health Services, we believe in compassionate, innovative, and effective behavioral healthcare that empowers individuals to achieve optimal wellbeing. We are seeking a dedicated, organized, and community-focused Community Case Manager to support clients in accessing critical mental health, medical, educational, financial, and social support services.

If you thrive in community-based behavioral health, enjoy building meaningful client relationships, and want a role where every day brings purpose.

Why Join Our Team?

• Community-based, meaningful work that changes lives
• Flexible schedule with field independence
• Bonus Opportunity & Mileage reimbursement for community travel
• Performance-based bonus opportunities
• Supportive team environment and leadership
• Opportunity for professional growth in behavioral health
• Mission-driven organization focused on compassionate care
• Diverse and collaborative workplace culture

What You’ll Do

As a Community Case Manager, you will provide comprehensive case management services to individuals experiencing mental health and behavioral health challenges in both home and community settings.

Key Responsibilities

• Conduct service needs assessments and ongoing client evaluations
• Develop, implement, and review individualized service plans
• Connect clients and families with community resources and support services
• Coordinate care with providers, families, schools, medical professionals, and community agencies
• Advocate for clients to obtain needed services and benefits
• Monitor client progress and adjust services as needed
• Assist with discharge planning and aftercare coordination
• Maintain accurate clinical documentation and case notes within required timeframes
• Participate in daily team meetings and case reviews
• Complete chart audits and ensure Medicaid compliance standards are met
• Serve as a liaison between clients, families, referral sources, and providers
• Support clients experiencing psychiatric, substance use, or crisis-related challenges
• Maintain professionalism and compassionate care in all interactions

Ideal Candidate

We are looking for professionals who are:

• Compassionate and client-centered
• Organized with strong time management skills
• Comfortable working independently in the field and visiting clients in homes, group facilities, and hospitals
• Skilled at building rapport with diverse populations
• Knowledgeable about community resources and behavioral health systems
• Able to remain calm and professional in high-stress situations
• Enthusiastic about helping underserved populations

Qualifications

Required Education

Bachelor’s Degree from an accredited college or university in one of the following: Psychology, Social Work, Medicine, Nursing, Rehabilitation Counseling, Sociology, Human Growth and Development, Gerontology, Special Education, Educational Psychology, Early Childhood Education, Early Childhood Intervention, Child Development Therapy, Human Services, Human Development, Family Studies Or a related behavioral health field

Additional Requirements

• Valid Texas driver’s license with acceptable driving history
• Reliable transportation with proof of insurance
• Ability to pass criminal background screenings
• Ability to transport clients in personal vehicle
• Comfortable providing services in homes and community settings

Preferred

• Bilingual candidates strongly encouraged to apply
• Experience in behavioral health, community mental health, or social services preferred

Work Environment

This is a primarily field-based role requiring travel throughout the community and client homes. Candidates should be comfortable working in various community environments and supporting individuals experiencing mental health crises or significant life stressors.

Make a Difference

Join a team committed to helping individuals and families thrive.

True Mental Health Services is an equal employment opportunity employer. Our policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. True Mental Health Services also prohibits bullying and harassment of applicants or employees based on any of these protected categories. True Mental Health Services is committed to maintaining a Drug-Free Working in compliance with all applicable state and federal laws. If you require accommodations under the Americans with Disabilities Act, please notify True Mental Health Services during the interview process.