Community Care Supervisor

LIFE Pittsburgh; Pittsburgh (Allegheny County); Hybrid; USD 70,000 - 110,000; Full time

Job summary

LIFE Pittsburgh is seeking a Senior Home Care Administrator to oversee Personal Care staff and manage community services across centers, participant homes, and other settings. The role acts as a liaison for home care, ensuring adherence to LIFE Pittsburgh policies and patient-centered care.

The position requires collaboration with the Clinical Community Care Manager, staff supervision, budgeting participation, and ongoing process improvements to maintain high-quality services for participants.

Qualifications

• Ability to obtain and interpret information in terms of the Participants' needs.
• Knowledge of human growth and development relevant to LIFE Pittsburgh.
• Understanding of treatment ranges for participants served.
• Demonstrates initiative, discretion, tact and good judgment.
• Empathetic and compassionate demeanor in elder care.

Responsibilities

• Oversee Personal Care staff and manage community services for participants in centers and homes.
• Collaborate with Clinical Services to update policies and ensure compliance with PCA protocols.
• Participate in budgeting and monitor variances for Personal Care Services.
• Schedule and coordinate personal care services to ensure 24-hour coverage.
• Assess participant home care needs and adjust plans with the inter disciplinary team.
• Lead care plan and family meetings, and communicate home care services.
• Direct and evaluate scheduling staff and coordinators; conduct performance reviews.
• Oversee time/attendance for staff and expense reporting.
• Participate in hiring, orientation and ongoing competency training for staff.
• Maintain supplies for Day Health Center and participant homes.
• Other duties as assigned to support LIFE Pittsburgh goals.

Skills

Empathy

Information interpretation

Elder care knowledge

Initiative

Judgment

Education

HS Diploma

Bachelor's degree preferred

Job description

Description

Status: Exempt

Reports to: Clinical Community Care Manager

Job Summary

Responsible for the oversight of Personal Care staff and the management of the community services provided by Personal Care staff in the center, the Participant’s residence or in any other environment the Participant might be at the moment of needing care ( i.e. temporary living in another residence, SNF, hospital etc.) Serves as a home care liaison.

Essential Functions

• Identifies, plans, develops, organizes, implements and evaluates all Personal Care services provided by LIFE Pittsburgh and ensures that established standards, regulations and PACE philosophies are observed. Will be responsible to fulfill the requirements of the grievance and appeal program as described in procedure.
• Participates collaboratively with Director of Clinical Services in the development, update and maintenance of policies and procedures of Personal Care Services and center operations. Demonstrate an in depth understanding of PCA protocols, clinical protocols and competency standards in order to ensure quality service delivery at all times.
• Actively participates in the annual budgeting process for Personal Care Services and provides ongoing monitoring and correction of budget variances.
• Supervises and monitors the coordination of the scheduling of personal care services by meeting staffing levels for safe provision of care on a 24-hour coverage basis. Establishes and maintains cooperative working relationship among all staff, especially with Center Administrator, Nurse Manager, PCAs and other scheduling staff. Ensure that needs are appropriately met in participant home, center or other care settings.
• As a PACE core team member, participate actively in the assessment of participants home care needs and the ongoing evaluation of needs in response the changes in participant status. In collaboration with Community Care Coordinators, Community Care Manager and the Interdisciplinary Team oversees, reviews, and monitors PCA services included in the participant's plan of care, to include changes and necessary adjustments to ensure that proper Personal Care Services are provided.
• Actively participate in family meetings, care plan meetings, team meetings and other participant related communications to present and explain home care services in place and help with collaborative problem-solving where needed.
• Directs and evaluates work performance of Scheduling Associate, Personal Care Assistants and Community Care Coordinators, insuring the continuous provision of safe and quality care within the context of a PACE model. Provides periodic and annual evaluations of employee performance.
• Provide direction and oversight of the time and attendance activities for the Scheduling Associate, Personal Care and Community Care Coordinator staff to include expense report review and time sheet monitoring.
• Actively participates in the hiring of new home care staff as well as the orientation and training of Personal Care Assistants/ CCC/PCA schedulers during the new hire period and during annual competency reviews.
• Responsible for determining and maintaining appropriate levels of supplies for the Day Health Center and the Participant home needs working within expected need via the Participant Plan of Care.
• Other duties as assigned to meet the goals and objectives of the LIFE Pittsburgh program.
• Provides services promptly, exercises tact, patience and courtesy at all times and conducts themselves in a professional manner with Participants, families, co-workers and any external contacts. As a representative of LIFE Pittsburgh, promotes goodwill and confidence in our Participants, staff, vendors, visitors and the general public.
• Proactively maintains requirements for the position (e.g., access of a vehicle, valid driver’s license and auto insurance, annual TB, bi-annual physical, etc) and maintains compliance with educational requirements (e.g., Fire Safety, Infection Control, Annual Training, Safe Mobility).

Working Conditions

• Works within the LIFE Pittsburgh Adult Day Health Centers (ADHC), frequently travels to and works in Participant residences and may travel between LIFE Pittsburgh sites during all weather conditions. Occasional travel for other related functions.
• Awareness that working with LIFE Pittsburgh Participants (in the home or the center) involves the potential for exposure to unpleasant sights and smells, exposure to blood borne pathogens and/or other communicable diseases. Universal Precautions must be utilized at all times.

Requirements

Knowledge /Skills / Abilities

• Ability to obtain and interpret information in terms of the specific needs of the Participants served.
• Possesses knowledge of human growth and development of the Participants in the LIFE Pittsburgh program.
• Understands the range of treatment needed by the Participants served
• Demonstrate initiative and resourcefulness, discretion, tact, patience and good judgment.
• Empathetic and compassionate demeanor in caring for the elderly.

Required Certification/License

• Certification as a Certified Nursing Assistant (preferred)
• Valid Driver’s license and automobile insurance
• Must have a vehicle for travel

Education/Experience

• HS Diploma required, Bachelors degree preferred.
• Minimum of 3-5 years direct care experience as a Nursing Assistant, Home Care service or other comparable/demonstrated experience.
• One to three (1-3) years in a progressive management/supervisory role preferred.

The position description is intended to describe the essential functions of the position and the general duties and responsibilities associated with the position. It is not intended to be comprehensive in nature. In addition, jobs evolve overtime and; therefore, the description may not reflect the precise nature of the position at a given point in time. Staff may be asked to perform essential and non-essential functions at any time with or without notice.