Community Care Coordinator -

CharterCARE of Rhode Island; Providence (RI); On-site; USD 40,000 - 55,000; Full time

Job summary

CharterCARE of Rhode Island in Providence is seeking a Community Care Coordinator to provide support and education to patients and families, addressing treatment and ongoing needs. The ideal candidate will help identify barriers to successful treatment and make connections to community resources.

The position requires a high school diploma or GED, with a preference for a bachelor’s degree in social services or relevant experience in community care. Strong organizational and communication skills are essential.

Qualifications

• Community care work experience is preferred.
• Experience in Human Services.
• Ability to communicate effectively with diverse populations.

Responsibilities

• Provide support, education, and assistance to patients.
• Identify obstacles to treatment and assist families.
• Schedule appointments and coordinate dates with healthcare professionals.

Skills

Bilingual

Interpersonal skills

Organizational skills

Problem-solving skills

Customer service skills

Communication skills

Team collaboration

Education

High School graduate or GED

Bachelor’s degree in social services or case management certification

Job description

Community Care Coordinator - CharterCARE of Rhode Island, Providence, Rhode Island, United States

About this position

Summary: The Community Care Coordinator will provide support, education, and assistance to address treatment and ongoing needs. They will identify obstacles to successful treatment and assist family to reduce these barriers via referrals, advocacy, linkages to community supports, and creative problem solving. The position may also include general community education and support services. Prepares requisitions ordering laboratory tests, x-ray exams, blood tests, etc. and scheduling appointments. Performs case data entry in the EMR system. Schedules and coordinates dates between patients, physicians, and hospital, if applicable. Schedules other diagnostic testing when necessary.

Education: High School graduate or GED required. Bachelor’s degree social services / human services or case management certification preferred.

Experience: Community care work experience. Experience in Human Services.

Skills and Abilities:

• Bilingual a plus.
• Ability to communicate with a variety of people. Ability to utilize sound interpersonal skills when interacting and taking into consideration cultural background, linguistic skills and age of customers.
• Organizational, coordinating, and advocacy skills.
• Skill in exercising initiative, judgment, problem-solving, decision making, and multi-tasking.
• Skill in developing and maintaining effective relationships with medical and administrative staff and the public.
• Ability to work comfortably with families/ patients of diverse backgrounds.
• Communication and record keeping skills.
• Demonstrated customer service skills.
• Ability to utilize responsive customer service skills when interacting and taking into consideration cultural background, linguistic skills and age of customers.
• Ability to work cooperatively with peers and other disciplines.
• Ability to communicate effectively and work collaboratively with peers and other interdisciplinary teams.
• Skills in organization and priority setting.
• Working knowledge/competence with state and national standards (i.e., PCMH and Department of Health).
• Professional accountability, motivation and self-direction, positive attitude & team player.

Working Conditions, Physical Environment and/or Safety Requirements: Lifting up to 25 lbs. and occasionally lifting and/or carrying such articles as files, books, etc. Involves sitting, walking, stooping and reaching. Prolonged periods of sitting, standing and walking required. Working environment is an air‑conditioned office with occasional exposure to computer room air‑conditioned environment. Must consider current safety requirements and ergonomics with regards to hardware recommendations and placement during system installation in other hospital departments. Frequent use of personal computers.