Community Business Manager

Kids for the Future; West Des Moines (IA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental/Vision insurance

Employee Assistance Program

401(k) 50% match up to 8%

HSA contributions

Rental discount at CIP Communities (20

Paid vacation

Paid sick leave

Paid holidays

Volunteer opportunities

Team outings

Job summary

CIP Communities is seeking a dynamic Community Business Manager for the 360 at Jordan West luxury community in West Des Moines, IA. You will oversee daily operations, manage budgets, and lead leasing and resident relationship efforts to deliver exceptional experiences.

Join a team that values service, professional growth, and community impact, with benefits and opportunities for CAM/CRM designation and career advancement.

Qualifications

• Dynamic, outgoing, and personable team members.
• Bachelor's preferred or one to three years of related experience.
• Open availability to work weekends.
• Current driver’s license with minimal violations is required.
• Safely and legally operate an automobile and golf cart.

Responsibilities

• Communicates effectively and professionally with all residents and coworkers while promoting a team environment.
• Accountable for all community operations including monitoring and enforcing all policies and procedures including accounts receivable/payable.
• Manage all community staff and all aspects of employment in conjunction with Human Resources and Regional Manager.
• Assist in the preparation and implementation of annual operating budgets and forecasts and prepare community specific reports timely and accurately including Yardi driven reports and financial reports.
• Ability to handle contractual obligations with vendors, and assist Regional Manager in entering and resolving issues within new and current contracts while negotiating options and prices.
• Investigate and resolve resident complaints concerning the community or their home, other residents or visitors.

Skills

Dynamic, outgoing, personable

Weekend availability

Driver's license

Communication skills

Education

Bachelor's degree or 1-3 years related experience

Tools

CRM system

Yardi

Job description

Description

Hi. We’re looking for a new team member, are you up for it?

If you enjoy creating spaces, building connections, and helping people find their perfect home, then our Community Business Manager career at CIP Communities might be the perfect match.

Who we are:

Based out of Lincoln, NE, CIP Communities is one of the largest and most diverse property management and development companies in the Midwest. With regional reach and community expertise, our mission day in and out is to provide those we serve with exceptional experiences. This mission is threaded in all that we do – in designing modern and relaxing homes for our residents, in creating community within our residences and in our cities, and in creating an employee culture that motivates us to serve our customers in innovative and extraordinary ways.

This Community Business Manager role is located at 360 at Jordan West, a luxury 180-unit apartment community located just off Jordan Creek Parkway and EP True Parkway.

What we’re looking for:

• Dynamic, outgoing, and personable team members
• Bachelors preferred or one to three years of related experience
• Open availability to work weekends
• Safely and legally operate an automobile and golf cart
• Current driver’s license with minimal violations is required.

A sneak peek into the Day in the Life of an Community Business Manager:

• Responsible for overall community operations, work directly with vendors, assist in the preparation of annual budgets
• Effectively communicate to our current and future residents: resolve resident concerns, create and manage social media content
• Sell homes to our future residents: Use our CRM and other systems to nurture leads through walk in traffic, email, and phone.

Life is Better Here:

• Live Well, Work Well: Health, Dental/Vision Insurance, Employee Assistance Program.
• Saving For the Future: 401(k) 50% match up to 8%, Company contribution to HSA, 20% rental discount at CIP Communities for full-time team members
• Work/Life Balance: Paid vacation, sick, holidays, volunteer opportunities and team outings

The Community Business Manager oversees the management of all physical and financial aspects of the community

Your responsibilities include, but are not limited to:

• Communicates effectively and professionally with all residents and coworkers while promoting a team environment
• Accountable for all community operations including monitoring and enforcing all policies and procedures including accounts receivable/payable
• Manage all community staff and all aspects of employment in conjunction with Human Resources and Regional Manager
• Assist in the preparation and implementation of annual operating budgets and forecasts and prepare community specific reports timely and accurately including Yardi driven reports and financial reports
• Ability to handle contractual obligations with vendors, and in assistance to the Regional Manager enter and or/resolve issues within new and current contacts while effectively negotiating the best options and prices for the community
• Investigate and resolve resident complaints concerning the community or their home, other residents or visitors and inspect community units on a regular basis to determine repairs or maintenance as needed
• Responsible for creating and managing content on multiple social media platforms to build an audience and ensure customer engagement; Create and execute weekly and monthly content calendar
• Execute a strong online reputation strategy to maintain a high rating and volume of reviews on multiple platforms
• In assistance to the Regional Manager and the marketing department, analyze, implement and review short and long-term marketing plans. Maintain detailed knowledge of the market through industry specific reporting
• Ability to execute and oversee all leasing practices including all aspects of lease renewals
• Lead all legal efforts in community operations which may include representing CIP in court proceedings
• Absorbs and complies with laws/policies regarding Federal, State and Municipal Fair Housing Laws, State Tenant Landlord Act, and the Federal and State Safety Regulations

What you need for success:

• Punctual and regular attendance is an essential function of this role
• Will be required to obtain CAM and/or CRM designations
• Proven track record of managing a successful community in the areas of coworker management, high operational standard and ultimately meeting financial expectation of the company and ownership
• Safely and legally operate an automobile and golf cart
• Ability to work weekends as needed
• Ability to add, subtract, multiply, and divide in all units or measure, using whole numbers, common fractions, and decimals
• Ability to interpret and retain a variety of instructions furnished in written, oral, and electronic form.
• Current driver’s license with minimal violations is required. Current coworkers may be required to obtain additional licenses such as CPR

Your work environment:

• We provide safe and healthy work environments
• We work hard and we have fun while creating exceptional experiences
• We celebrate a workplace with diversity and inclusion. We are an Equal Opportunity Employer
• For this position, the physical demands may include regular standing, sitting, walking, and climbing stairs, use of hands and fingers, talking, hearing, and seeing. You must be able to regularly lift and/or move up to 50 pounds

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions so long as doing so does not pose an undue hardship on the company’s business operations